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2006-07Wisconsin Department of TourismStrategic Marketing Plan
 
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2006-07 Strategic Marketing Plan
Introduction
The Wisconsin hospitality industry is a vital link in the endeavor to grow Wisconsin’s economy.Tourism is among the state’s largest industries and joins manufacturing, agriculture and timber asthe basis for the economy in the state. Representing the tourism industry is the WisconsinDepartment of Tourism, a state agency whose mission is to aggressively promote Wisconsin as apremiere four-season travel and tourism destination.With the leadership of Governor Doyle and Secretary Jim Holperin, along with other state officials,tourism pumps nearly $12 billion into the economy and is a stable source of employment for thou-sands of residents. All told, the hospitality industry in the state defines the tourism advertising andmarketing slogan, “Wisconsin, Life’s So Good.”
Department Structure and Budget
The Wisconsin Department of Tourism was created by 1995 Wisconsin Act 27 primarily to “stimu-late, promote, advertise and publicize tourism to the state…”The Department’s annual budget is $14.98 million with $9.1 million coming from tribal gamingdollars. This represents 63.4 percent of the budget.The Department currently employs about 40 full time staff.Wisconsin ranks 16th nationally relative to state tourism budgets. Surrounding states of Illinoisand Michigan out rank us spending $48 million and $16 million respectively.Of the Department’s budget, about 75 percent or $10.8 million annually is invested directly inadvertising, marketing and promotion. Specific kinds of media buys, travel publications, grant pro-grams and other marketing methods are identified elsewhere in this planA 21 member Council on Tourism advises the Department on matters relating to tourism.Fourteen Council members are citizens active in the tourism industry who are appointed by theGovernor. The other seven Council members are specified by statute to include legislators andrepresentatives of the Arts Board and Historical Society.The Department is also advised by four standing committees that specialize in topics likeMarketing; Meetings and Conventions; Sports Marketing; and the Joint Effort Marketing Program.The Department selects all committee members.The Department includes three Bureaus and the Secretary’s Office.The Marketing Bureau is responsible for implementing the state’s overall marketing campaign;including the preparation and distribution of over a dozen Wisconsin travel publications. TheBureau also directs media buys made by the state’s two advertising agencies and administers the10 Wisconsin Welcome Centers at the state’s borders. The Bureau supervises international andmotor coach marketing, the Joint Effort Marketing and the Ready, Set, Go! grant programs, andprovides for a Department presence at travel and trade shows. It also oversees travel research doneby and for the Department and produces the annual Governor’s Conference on Tourism.The Customer and Technology Services Bureau is responsible for maintaining and improving thestate’s official tourism web sites, managing all online permission marketing programs, and provid-ing relevant cooperative opportunities for industry partners. This includes the ability to promotelocal destinations, activities, and events on travelwisconsin.com through the “Extranet” system.
 
Wisconsin Department of Tourism
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The Bureau manages and supports the fulfillment of telephone and Internet requests for travelinformation, while ensuring that Department-produced publications are also available at WisconsinWelcome Centers, travel and sport shows, and other remote locations.The Communications and Industry Services Bureau is responsible for promoting Wisconsin tourismthrough public relations and “earned” or no cost exposure in various media. The Bureau issuesregular news releases on travel topics and offers weekly event reports to radio and T.V. It preparesseasonal media “kits” and offers familiarization tours to travel writers. The Bureau also employstwo Economic Development Specialists outside of Madison who advise businesses and communi-ties around the state on strategies for local tourism development success.
Research and Overview of Market
Wisconsin is a four-season destination with summer as the top tourism season, followed by fall,spring and winter.Leisure travel represents more than 70 percent of traveler expenditures ($8.64 billion in 2005). Thisbroad category includes those enjoying outdoor recreation, sporting events, casino gaming, grouptours, attending festivals or attractions, visiting friends or family, dining, shopping and cultural aswell as other urban activities.The Wisconsin travel and tourism industry continues to grow, showing over a one hundred percentincrease in traveler spending from 1994. Traveler spending during 2005 topped $11.9 billion. Themajority of Wisconsin leisure travelers are our own residents (58 percent) with an additional twen-ty-one percent coming from Illinois. Other states contribute to the rest of our travelers with threepercent coming from other countries. Of those visitors from other states, Minnesota produces sixpercent of the market and Michigan provides an additional four percent.Our research shows that Wisconsin’s leisure travelers are divided seasonally and among families,couples and groups of friends. Although there are similarities between seasons, families tend tomake up the largest segment of travelers during the summer; couples dominate during spring andfall; and groups of friends during the winter.Females request Wisconsin travel information more frequently than males. Forty percent of theChicago and Twin Cities visitors are between the ages of 35 and 54. An additional 15-17 percentare in the 25 to 34 year age bracket and 16 percent are in the 55 to 64 year age bracket. Themajority, 75 percent, has attended or graduated from college or technical college and a majority ofhouseholds have incomes over $40K. When looking solely at registered visitors totravelwisconsin.com, those customer demographics skew older (70 percent are over the age of45), but still support the notion that females are the primary information gatherers. Nearly 60 per-cent of registered users are females.
Leisure Promotion
We are into our second year with the theme “Wisconsin, Life’s So Good”. This year we’re poisedto build on the current efforts to gain recognition for the theme with enhancements scheduled tolaunch with the summer ’07 campaign. These enhancements will reinforce the emotion and con-nection visitors have with a Wisconsin experience. Additional strategic objectives include high-levelpay-off on authentic Wisconsin cuisine, local foods and the agri-tourism experience coupled withan emphasis on the state as an eco-tourism destination.
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