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Night Owl Newsletter

Night Owl Newsletter

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Published by kloud7

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Published by: kloud7 on Feb 13, 2008
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06/14/2009

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The Night Owl
 
Newsletter
Partners,By now your managers have already communicated to each of you our new Cus-tomer Service initiative. It is our
"Stop, Drop, and Walk"
program.
 
Here is how it works....
Stop-
Whenever a customer approaches you and asks for an item location,STOP whatever you are working on, make eye contact, greet, smile, and listen tothe customer.
Drop-
Whatever you are working on, either stocking a case or pulling a cart,drop what it is you have on hand and....
Walk-
Walk the customer to the item location. After the customer thanks you for helping them find the product, your responsemust finish with "My Pleasure".We all have done an outstanding job over the last couple of years on things suchas SPPH, Inventory Management, and Shrink to name a few, but all of thesethings will not matter, if we do not have the most important part of our businesscoming back. Our customers!Just wanted to take the time to wish you and your family a Blessed and HappyHoliday Season! My sincere thanks to all of you for a job well done on getting usready for the holidays. Looking forward to a great New Year and thank you foryour hard work and dedication!Thanks,Mike MenchacaGrocery Director– Border Region
2nd Edition December 2007
Regional Contacts:
Mike Menchaca, RDSM Grocery(956)926-4106Dennis Young, RDSM Drug Store(956) 926-4109Emily Ibañez-Garza, Administrative Asst.(956) 926-4102Mohsen Husain, Supply Chain Shelf Edge Dir. RD Shelf Edge(956)926-4130Julie Perez, Administrative Asst.(956) 926-4100
Border HR Team:
Rocio Lozano, HR Director(956)926-4176Cindy Shuman, Sr.HR Advisor(956)926-4169
 Valley
 Yvonne Elizondo, HRM(956)926-4168Sonya Volk Silva, HRM(956) 926-4162Monica Peña, Sr. HR Coordinator(956)926-4170Richard Escalera, HR Administrative Asst. III(956) 926-41-76
Laredo/SW
Karla Alamilla, HRM Alma Delia Rocha, HR Associate Aida Cristina Ramirez “Criss” HR Coordinator(956)926-1761
INSIDE THIS ISSUE
1. Update2. Years of Service “Do you know…?3. Events4. Partner Spotlights
Juan is a stock controller atLaredo #5. He has been withH.E.B. for
25 years 
. Heis a hard working partner,never calls in sick, alwaysgoes beyond grocery manag-ers expectations. He is defi-nitely a role model for theovernight partners. His hob-bies are playing billiards,bike riding and playing softball.Rey is a Stock Controller in theDairy Department at Har-lingen#4. He has been work-ing with HEB for
25 years 
.He is energetic, dedicated andhard working partner who hasbeen managing the Dairy De-partment without any shrink loss for the last five years. Helikes to feel healthy. He enjoys jogging four miles everyday.
 
 
By Karla Alamilla- HR Manager Laredo SW 
We held our best Olympic event on September29th at the San Juan store. We had our tencluster finalists from Grocery competing forthe same title of the “Best Stocker for theBorder Region.” All stockers came with their “A game” ready to win and represent the bestof the best in our region. The stockers showedtheir skills on SOP execution, speed, and accu-racy. Not only did we recognize their exper-tise, but their great work commitment. Thank you stockers for the hard work you do andhope to see many of you competing next year.SI SE PUEDE!!! All of you are winners in ourbook…
  R  a  l p  h   R  a m  i r e z
 -  M  i s s  i o n  #  3.. 1 s t  p  l a c e -  4 2   i n c  h  p  l a s m a  w  i t  h  s u r r o u n d  s o u n d 
  M a r  k    N o r  i e g a
 -   W e s  l a c o  #  1. 2 n d  P  l a c e  -  6 0 g  b   I P O D  w  i t  h   I H O M E  f o r   I p o d 
  R  o  b e r  t  C a r d e n a s
 -  L a r e d o  #  1... 3 r d  p  l a c e  -  K  o d a  k   e a s y  s  h a r e  d  i g  i t a  l  c a m e r a  w  i t  h  1 g  b  m e m o r y  c a r d 
Held a breakfast at Denny’s as a token of their appreciation for theOvernight stockers’ hard work and dedication. While they enjoyedthe breakfast, Grocery Manager Jesse Garza who led the eventshared information with the partners related to:
The new wage for overnight stockers, starting pay $9.00 dol-lars per hour.
Importance of training, coaching and developing the overnightnew hires
Partner retention
Overnight voluntary termination
Partner Ovidio was recognized by being promoted to full-time. Also, overnight stockers received gift cards, for their commitment.Held an event for the overnight partners in theinterest of showing appreciation for what they do. As simple as the dinner was, the overnightersenjoyed the time spent having dinner together.Jimmy Garcia (Grocery Manager) and PaulSchwangler (SORL) were in charge of the event.Both knew the guys would really enjoy the dinner,but they found out how much it meant when oneof the grocery stockers said "Look, they are notleftovers, and its hot!" All in all, it was a greattime.Held a dinner for all the Overnight Team. It was a Great Suc-cess, the event had a total of 32 partners withinthe store. They were very happy and appreciated that themanagers took the time to go overnight and make them aspecial dinner. The menu consisted of Fajitas both beef & chicken, sausages with sides of beans, corn, guacamole,chips and pico de gallo. The event was led by Joseph Lopez(Grocery), Jose Cardenas (Drugstore), Joel Hinojosa (Market),and Bobby Amador (Produce). Also, the admin Rudy Saldanaspoke to the partners about the insurance packets. This wasall intended for the appreciation of the overnight partners’ hard work that they do while everyone else sleeps. Othertopics discussed during the dinner included Center Store In-ventory and the preparation to exit the “Out ofTolerance Pro-gram”.
Thank you Overnight Partners for your continuous hard work in getting our stores stocked,recovered, and ready for our customers. You’re the Ones who make a difference. We appreciate the committed efforts that were put into working your way out of full warerooms, stocking extra units of product, and working long hours. You are the team that sets the pace for the day; continue to keep us on our toes. You’re the best. Dora Trejo Dora Trejo Dora Trejo Dora Trejo - -- Dedicated Trainer Dedicated Trainer Dedicated Trainer Dedicated Trainer 

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