The Night Owl
Partners,By now your managers have already communicated to each of you our new Cus-tomer Service initiative. It is our
"Stop, Drop, and Walk"
Here is how it works....
Whenever a customer approaches you and asks for an item location,STOP whatever you are working on, make eye contact, greet, smile, and listen tothe customer.
Whatever you are working on, either stocking a case or pulling a cart,drop what it is you have on hand and....
Walk the customer to the item location. After the customer thanks you for helping them find the product, your responsemust finish with "My Pleasure".We all have done an outstanding job over the last couple of years on things suchas SPPH, Inventory Management, and Shrink to name a few, but all of thesethings will not matter, if we do not have the most important part of our businesscoming back. Our customers!Just wanted to take the time to wish you and your family a Blessed and HappyHoliday Season! My sincere thanks to all of you for a job well done on getting usready for the holidays. Looking forward to a great New Year and thank you foryour hard work and dedication!Thanks,Mike MenchacaGrocery Director– Border Region
2nd Edition December 2007
Mike Menchaca, RDSM Grocery(956)926-4106Dennis Young, RDSM Drug Store(956) 926-4109Emily Ibañez-Garza, Administrative Asst.(956) 926-4102Mohsen Husain, Supply Chain Shelf Edge Dir.
RD Shelf Edge(956)926-4130Julie Perez, Administrative Asst.(956) 926-4100
Border HR Team:
Rocio Lozano, HR Director(956)926-4176Cindy Shuman, Sr.HR Advisor(956)926-4169
Yvonne Elizondo, HRM(956)926-4168Sonya Volk Silva, HRM(956) 926-4162Monica Peña, Sr. HR Coordinator(956)926-4170Richard Escalera, HR Administrative Asst. III(956) 926-41-76
Karla Alamilla, HRM Alma Delia Rocha, HR Associate Aida Cristina Ramirez “Criss” HR Coordinator(956)926-1761
INSIDE THIS ISSUE
1. Update2. Years of Service “Do you know…?3. Events4. Partner Spotlights
Juan is a stock controller atLaredo #5. He has been withH.E.B. for
. Heis a hard working partner,never calls in sick, alwaysgoes beyond grocery manag-ers expectations. He is defi-nitely a role model for theovernight partners. His hob-bies are playing billiards,bike riding and playing softball.Rey is a Stock Controller in theDairy Department at Har-lingen#4. He has been work-ing with HEB for
.He is energetic, dedicated andhard working partner who hasbeen managing the Dairy De-partment without any shrink loss for the last five years. Helikes to feel healthy. He enjoys jogging four miles everyday.