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Becoming Aware
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Service Design: Experience Prototyping Workshop5/10/2009
• What media is used to promote the service? • How does marketing encourage service use? • What messages will inspire take up of the service? Ideas
Finding out more
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Service Design: Experience Prototyping Workshop5/10/2009
• where do users nd out more information? • Online? In shops? In the tourist centre? • What information do they need? How is it presented? Ideas:
Registering
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Service Design: Experience Prototyping Workshop5/10/2009
• What is the process for registering? • What information is required? How does payment work? • What do you get afterwards? A card? A PIN? • What happens if you loose this stuff! Ideas
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