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(317)596‐3650
Author:DaveKeller
www.desktopresources.com
G
ETTING
B
ETTER
R
ESULTSFROMYOUR
T
ECHNOLOGY
I
NVESTMENT
TheBenefitsofManagedServicestoTechnologyInfrastructureADesktopResources,Inc.WhitePaper
Published:8/25/2009
 Abstract
Virtuallyeveryorganizationtodayneedstechnologytohelpitachieveitsgoals.Thoseneedsrunthegamut,includinggeneratingrevenue,controllingcosts,facilitatingteamworkandcollaboration,nottomentiontraditionaltaskslikeaccountingandinventorymanagement.Manyorganizationsviewthemoneytheyspendontechnologyasanexpenseofdoingbusiness,ratherthananinvestmenttohelptheirbusinessbemoresuccessful.Thiswhitepaperwilldiscusswhyapproachingtechnologyacquisitionandmanagementasaninvestmentyieldssuperiorresults.
 
GettingMorefromYourITInvestmentwww.DesktopResources.com
DesktopResources,Inc.
Donotcopyorredistributewithoutpermission
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P a g e|
2
Seehttp://www.DesktopResources.com/WPformorewhitepapersfromDRI.
I
NTRODUCTION
Organizationsbuynewtechnologywhentheiroldstuffstopsworking.Theyrunoutoftheofficeinapanic,buythegearthatseemstodowhattheyneedatthelowestacquisitioncost,runbacktotheofficeandplugitin.Simple,right?Sowhat’swrongwiththisapproach?Consider:
•
 
Whentechnologyfails,itrarelydoesso“allatonce”.
Soit’slikelythatthisequipmenthasbeenhavingproblemsforawhilenow,butyoujustdidn’tknowit.Soifit’saserver,itmayhavebeenrunningslowlyorrequiringunexplainedrebootsduetotheerror.Ifitisdiskstorage,itmaynothavebeensuccessfullystoringyourcompanydata,andnowthatdatamaybelost.Ifit’syourtapedriveorbackupprocess,youmaynothavethebackupcopyofthedatathatyouthoughtthatyouhad.
•
 
Thecostof“acquiring”technologyisDWARFEDbythecostof“owning”technology.
Ifyouboughtwhatwas“onsale”thedayyourtechnologydied,youmayhavesaved$50toacquirethattechnology.Sonowyouhaveasystemthatis“different”fromtheothers.Perhapsadifferentmanufacturer,oryouboughtahouse‐branded“whitebox”.Sowhenitdoesn’tworkjustlikeyourothersystemsandyouspendtimefixingits’uniqueproblem,oryouhavetocallthemanufacturerforthatONEsystem,thatdoesn’tcostyouanythingdoesit?Yourtimeisfree.Okay,maybenot.Sothe$50you“saved”getseatenupquicklyandyouracquisitioncost“savings”turnsintoanexpense.
•
 
Technologyhaslotsofmovingpartsandtighttolerances,anditdoesNOTlastforever.
Computershavegottenmorereliable,right?Yes.Buttakealookatwhatyouareaskingtechnologytoaccomplishforyoutodayversusjust5‐10yearsago.Theamountofmemoryandprocessingpowerhasskyrocketed!Thecomputerof5‐10yearsagocouldNOTdowhatyou’reaskingfortoday!Sowe’repushingthetechnologytodomore,andwerelyonitto“bethere”foruswhenweneedit(pronounced“always”).
 
GettingMorefromYourITInvestmentwww.DesktopResources.com
DesktopResources,Inc.
Donotcopyorredistributewithoutpermission

P a g e|
3
Seehttp://www.DesktopResources.com/WPformorewhitepapersfromDRI.
P
ROBLEMSWITH
T
RADITIONAL
A
PPROACH
Thetraditionalapproachtotechnologymanagementwastobuyit,plugitin,runituntilitquit,thengobuy“anewone”.Ifyousubscribetothisapproach,yourresultsmaylooklikethis:Thisisactualdatafromanactualcompany,butwe’veremovedthecompanynametoallowthemtoremainanonymous.Theaquaandpurplelinesrepresentinvestmentsinconsultinglabortoremedyproblemsthataroseintheirenvironmentortomakechangesintheenvironment.Thegreenlineswereproductsthattheyaddedorchanged.1.
 
Budgetspikeswreakhavoc.
NotethattheymadesignificantinvestmentsinAugust2007,January2008,August2008andJanuary2009.Thesebudget“spikes”cancausehavocwithcorporatefinancialplanning,andifacriticalsystemfailsunexpectedly,theselargebudgetaryoutlaysmaybemandatoryforthebusinesstostayviable.2.
 
Problemslurk.
Howlongweretheproblemsthatwereaddressedonanemergencybasislurkingintheenvironment?Wasvaluablecorporatedatalost“inthevalleys”?HowdoyouKNOWthateverythingisworkingcorrectly?
 
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