Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
15Activity
0 of .
Results for:
No results containing your search query
P. 1
Voip Training

Voip Training

Ratings:

5.0

(7)
|Views: 661 |Likes:
Published by MC. Rene Solis R.
Training for in home use of Voip
Training for in home use of Voip

More info:

Published by: MC. Rene Solis R. on Feb 19, 2008
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

09/04/2011

pdf

text

original

 
BURN OR EAT THIS DOCUMENT AFTER READING
EYES ONLY COMMUNIQUÉ
VOICE OVER INTERNET PROTOCOL (VoIP) TRAINING
 
PARTICIPANT’S GUIDE
 
BURN OR EAT THIS DOCUMENT AFTER READING
EYES ONLY COMMUNIQUÉ
PREPARATION
TRAINING OVERVIEW - 2 HOURS TOTAL
INTRODUCTION - LED BY TRAINER(S)1. Discuss Voip Test...............................................................................................................................................................10 min.DESCRIPTION - LED BY CIA SENIOR2. Review VoIP wiring basics................................................................................................................................................15 min.3. Review In-home wiring how-tos.......................................................................................................................................30 min.4. Review VoIP In-home wiring Survival Guide.....................................................................................................................10 min.ACTIVITY - LED TRAINER(S)5. Activity...............................................................................................................................................................................30 min.WRAP-UP6. What was learned?..........................................................................................................................................................10 min.OTHER7. Discuss other service topics deemed necessary by group.................................................................................................. n/a.
 
BURN OR EAT THIS DOCUMENT AFTER READING
EYES ONLY COMMUNIQUÉ
VOICE OVER INTERNET PROTOCOL (VoIP)
What is VoIP?VoIP is an Internet telephony standard which uses the Internet infrastructure to route calls instead of traditional lines buried in the ground. Byusing infrastructure already build for the Internet, VoIP is able to piggyback on your customer’s broadband connection. Additionally, sharingthe broadband connection for telephone service further justifies the customer to consider upgrading to broadband because the connection ismultitasked. With VoIP, the broadband connection becomes more than a luxury or premium feature - but an integrated service for the home(much like how electricity and water are regarded as essential to a residence). You’ll be seeing VoIP integrated into telephones and networkingcomponents in the very near future. Understanding the technology is the first step in being able to present this value to your customers.VoIP (or Voice Over Internet Protocol) is the new way to make and receive phone calls. VoIP converts your phone calls into data that zips throughyour high-speed Internet connection. The big advantage with VoIP is that you can call anywhere at anytime for less money. And it’s better thanyour traditional line because it expands the power of your phone.Why are we testing VoIP?Best Buy as an enterprise wants to ensure that we continue to provide World Class Customer Service. The VoIP test is meant to prove that anAgent can understand the complexity of all that VoIP has to offer and can successfully complete jobs that require in-home wiring.Aren’t we already providing VoIP as a service to our customers?Yes and no. Currently our scope of service is limited to VoIP services that utilize base station and satellite hand set setups. We want to take thisto the next level and wire complete houses so that every phone currently in the house can utilize the service.When does in-home wiring VoIP pilot begin?April 14th, 2005Who is involved in the VoIP test?The VoIP test involves two a complete main areas, D.C. and MD. Support and leadership will come from the appropriate DCSMs. Additionalsupport will be provided and feedback will be asked from Geek Squad Mission Control/Special Operationbs, Sales Development, and RetailTraffic Control.How will I get a VoIP in-home wiring service call?All of these services will be created by TAG, a warm call transfer will talk place from Vonage to TAG when a customer call Vonage for an install.What is the scope of service for VoIP?There are a few things that every client must have before Geek Squad can provide this service to our customers:1. DSL/Cable broadband service2. Active VoIP service at the time of service3. No security system4. An accessible network interface device (NID), we will explain this in greater detail below5. A house newer than 1990, older houses usually do not have a NIDWhat’s in it for our customers?1. A digital phone service that is cheaper2. Free long distance for call within the US and Canada.What’s in it for my store?1. New revenue stream to the precinct (subclass 190)2. A new service to provide the complete solutionWhat’s in it for Best Buy?1. Happy repeat customers2. Another tool in the arsenal that gives us a competitive advantage over our competitorsWhat kind of revenue will the precinct get?The precinct will receive $95 of revenue for each of these services completed. The service has 60 points margin.What tools will I need to complete a VoIP install?Screwdrivers (Phillips and flat heads)Diagonal cutterElectrical and masking tape• Pen

Activity (15)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
Anyla liked this
magician117036 liked this
Tony Barbarino liked this
sid074 liked this
Bid Lektro liked this
rdrnr3000 liked this
dhilipfr liked this
dostpur liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->