Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
4Activity
0 of .
Results for:
No results containing your search query
P. 1
Contributors Ix Preface to the Fifth Edition

Contributors Ix Preface to the Fifth Edition

Ratings: (0)|Views: 170|Likes:
Published by foxes_lover
Juran's Quality Handbook
Juran's Quality Handbook

More info:

Published by: foxes_lover on Oct 09, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

11/12/2014

pdf

text

original

 
CONTENTS
Contributors
Preface to the Fifth Edition
1.How to Use the Handbook
J. M. Juran
2.How to Think about Quality
J. M. Juran
3.The Quality Planning Process
John F. Early and O. John Coletti 
4.The Quality Control Process
J. M. Juran and A. Blanton Godfrey 
5.The Quality Improvement Process
J. M. Juran
6.Process Management
James F. Riley, Jr.
7.Quality and Income
J. M. Juran
8.Quality and Costs
Frank M. Gryna 
9.Measurement, Information, and Decision-Making
Thomas C. Redman
10.Computer Applications to Quality Systems
Fredric I. Orkin and Daniel P. Olivier 
11.The ISO 9000 Family of International Standards
Donald W. Marquardt 
12.Benchmarking
Robert C. Camp and Irving J. DeToro 
13.Strategic Deployment
Joseph A. DeFeo 
14.Total Quality Management
A. Blanton Godfrey 
15.Human Resources and Quality
W. R. Garwood and Gary L. Hallen
16.Training for Quality
Gabriel A. Pall and Peter J. Robustelli 
 
17.Project Management and Product Development
Gerard T. Paul 
18.Market Research and Marketing
Frank M. Gryna 
19.Quality in Research and Development
Al C. Endres 
20.Software Development
Lawrence Bernstein and C. M. Yuhas 
21.Supplier Relations
John A. Donovan and Frank P. Maresca 
22.Operations
Frank M. Gryna 
23.Inspection and Test
E. F. “Bud” Gookins 
24.Job Shop Industries
Leonard A. Seder 
25.Customer Service
Edward Fuchs 
26.Administrative and Support Operations
James A. F. Stoner,Charles B. Wankel, and Frank M. Werner 
27.Process Industries
Donald W. Marquardt 
28.Quality in a High Tech Industry
M. K. Detrano 
29.Automotive Industry
Yoshio Ishizaka 
30.Travel and Hospitality Industries
Patrick Mene 
31.Government Services
Al Gore 
32.Health Care Services
Donald M. Berwick and Maureen Bisognano 
33.Financial Services Industries
Charles A. Aubrey II and Robert E. Hoogstoel 
34.Second-Generation Data Quality Systems
Thomas C. Redman
35.Quality and Society
J. M. Juran
36.Quality and the National Culture
J. M. Juran
37.Quality in Developing Countries
Lennart Sandholm
38.Quality in Western Europe
Tito Conti 
vi
CONTENTS

Activity (4)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
Kimberly Mills liked this
kLARA DIVINO liked this

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->