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Total Quality Management

Total Quality Management

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Published by enbassey
THIS IS A CLASS WORK DONE AT WARRI CONTINUEING CENTRE OF AKWA IBOM STATE POLY. NIGERIA
THIS IS A CLASS WORK DONE AT WARRI CONTINUEING CENTRE OF AKWA IBOM STATE POLY. NIGERIA

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Published by: enbassey on Oct 09, 2009
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09/19/2012

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TOTAL QUALITY MANAGEMENTBYEMMANUEL NELSON BASSEY
A TERM PAPER WRITEN IN PARTIAL FULFILLMENT FOR THECOURSE
 
PRODUCTION MANAGEMENTHND 11, BUSINESS ADMINISTRATION, DEPARTMENT OFBUSINESS STUDIES. AKWA IBOM STATE POLYTECHNIC.IKOT OSURUA- IKOT EKPENE.
AKWA IBOM STATE.
 JULY 2009
1
 
ABSTRACT
Today's competitive market, in almost every category of products and services, ischaracterised by accelerating changes, innovation, and massive amounts of newinformation. Much of this rapid evolution in markets is fueled by changing customer needs. Significant customer behavior and market changes happen almost overnight.Changes in market preference or technology, which used to take years, may nowtake place in a few months.As the pace of change accelerates, it becomes more difficult to maintain stablerelationships with suppliers, customers, brokers, distributors, and even your owncompany personnel. "Putting out fires" and reacting to new emergencies isunfortunately the norm for many large and small companies caught in the whirlpoolof technological change.
Total Quality Management
(
TQM
) is a businessmanagementstrategy aimed atembeddingawarenessof qualityin all organizational processes. There are several keys to a successful TQM program for business organisation:
Quality work and customer satisfactionmust be a commitment of allemployees.
Improving quality and customer satisfactionmust also be a commitment of allemployees.
Every company activitymust incorporate quality and customer satisfaction,including all communications with customers and suppliers.
It doesn't have to cost moreto make quality and customer satisfaction your priority.
2
 
Significant changes may be requiredto make quality and customesatisfaction improvements.
Small advantages in all company functionscan set your quality and customer satisfaction apart from the competition.In this term paper, the writer began with introduction, followed with the review of therelated literature on the relevant materials on the subject matter. The summary andconclusion brought the write-up the end.
TABLE OF CONTENTS
Abstract….2Table of content…..4
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