A TERM PAPER WRITEN IN PARTIAL FULFILLMENT FOR THECOURSE
PRODUCTION MANAGEMENTHND 11, BUSINESS ADMINISTRATION, DEPARTMENT OFBUSINESS STUDIES. AKWA IBOM STATE POLYTECHNIC.IKOT OSURUA- IKOT EKPENE.
AKWA IBOM STATE.
Today's competitive market, in almost every category of products and services, ischaracterised by accelerating changes, innovation, and massive amounts of newinformation. Much of this rapid evolution in markets is fueled by changing customer needs. Significant customer behavior and market changes happen almost overnight.Changes in market preference or technology, which used to take years, may nowtake place in a few months.As the pace of change accelerates, it becomes more difficult to maintain stablerelationships with suppliers, customers, brokers, distributors, and even your owncompany personnel. "Putting out fires" and reacting to new emergencies isunfortunately the norm for many large and small companies caught in the whirlpoolof technological change.
Total Quality Management
) is a businessmanagementstrategy aimed atembeddingawarenessof qualityin all organizational processes. There are severalkeys to a successful TQM program for business organisation:
Small advantages in all company functionscan set your quality and customer satisfaction apart from the competition.In this term paper, the writer began with introduction, followed with the review of therelated literature on the relevant materials on the subject matter. The summary andconclusion brought the write-up the end.