Professional Documents
Culture Documents
John Shook
Ask Why.
Use the Why? technique daily.
Show Respect.
Respect your people.
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1970s Empowerment Style: Do it your way... Lean Style: Follow me and well figure this out together
Leaders at Toyota, like leaders anywhere, want to see measurable results. But they know that the financial result is a result of a process. They also realize that the financial result is the result of the past performance of that process. Far better is to create a process that can be managed right NOW.
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14
decisions made.
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Body Eng.
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Interior Chassis
Elect.
HR
HYPOTHESIS
REFLECT
DO
TRY
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Lean Leadership
The Leader as Dictator of the old days tried to tell everyone what to do.
No
The Leader as Back-Slapper of the 80s and 90s just set goals (MBO) and let everyone do as they pleased.
Loss
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Lean Leadership
The Lean Leader leads a very different way: