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Table Of Contents

Chapter 1 - Introduction
Chapter 2 – Customers First
Chapter 3 –Developing Trust
Chapter 4 – Customer-centric Strategies
Chapter 5 – When the Customer Complains
Chapter 6 – Exceeding Expectations
Chapter 7 – Listening to Customers
Chapter 8 – How to Improve
P. 1
Customer First! - Book

Customer First! - Book

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Published by mwells42
Having successful relationships with customers is the key to success for any organization. This course is designed to help managers develop employees who put the customer first...that is operating a customer-centric organization.

This text is designed to offer an introduction to developing and coaching employees to provide awesome customer service. These concepts are important for virtually any manager or business owner.

This text is designed as a companion to the online course, "Managing a Customer-centric organization.' This course is available at www.the-wells-group.com/courses
Having successful relationships with customers is the key to success for any organization. This course is designed to help managers develop employees who put the customer first...that is operating a customer-centric organization.

This text is designed to offer an introduction to developing and coaching employees to provide awesome customer service. These concepts are important for virtually any manager or business owner.

This text is designed as a companion to the online course, "Managing a Customer-centric organization.' This course is available at www.the-wells-group.com/courses

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Published by: mwells42 on Oct 12, 2009
Copyright:Attribution Non-commercial
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12/29/2011

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