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THE SECRETS OF LIVE CHAT REVEALED FOR THEFIRST TIME.INCLUDING-WHAT THE LIVE CHAT COMPANIESDONT WANT YOU TO KNOW THE MISTAKES THEY ACTUALLY ENCOURAGE YOU TO MAKE BUT BY THE TIME YOU KNOW ABOUT IT THEY HAVE YOUR MONEYAND HOW YOU CAN TURN THIS ALL AROUND BYUSING LIVE CHAT AS IT IS MEANT TO BE USED.For those people that don’t know “Live chat” isthe equivalent of using txting capability on yourwebsite.You communicate in real time with yourwebsite visitors.Sounds straight forward enoughdoesn’t it?Well it would be if it was used properly! You seethe problem is with the way live chat has beensold and with the resulting expectations.Common mistake 1Trying to sell a conversion tool that relies onhuman discrimination without including anyreference to it.When people get scared away from your websitebecause of an ill timed appearance of a pop up box afteryou have blurted out “how can i help you” think

how you react when you have just walked into ahigh street shop and someone approaches youlike this.Common mistake two Trying to sell software with no training in place asto how best to use it! I mean how dumbass isthis? Talk about short sighted.What kind of mentality thinks like this? The mentality that believes that you are stupidenough to buy it without any training.Common mistake threeDeliberately trying to automate a process so thatno human being is involved in the sellingprocess.Yep this happens can you believe it? They say “come on here and order here “!But you are not buying an “automated convertingsystem” are you?Its just like trying to sell an online converting toolby cold calling.

WHAT ARE THE CONSEQUENCES OF THESEMISTAKES? The consequences of these overlapping mistakesleads to the following myths being established.MYTH ONE Trying to provide a software with no training (andwhich is needed) and worse in an automated wayleads to the notion that “we don’t need trainingto provide this service for our customers andtherefore this does not require much effort fromus”This lazy approach to running any businesswhether its online or offline is just so typical of our times where attention span on the internet isso short anyway .So the first myth to debunk isthat you don’t need training.Well its trueyou don’t need training if you don’t want anyresults from your online business and if you cantbe bothered to trainyour staff and you all wish toremain in your comfort zones.MYTH TWOAs a consequence of the “we don’t need anytraining”comes the mistaken belief that people