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Department of Veterans Affairs

Department of Veterans Affairs

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Published by Houston Chronicle
Audit of Veterans Benefits Administration’s Control of Veterans’ Claims Folders
Audit of Veterans Benefits Administration’s Control of Veterans’ Claims Folders

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Published by: Houston Chronicle on Oct 13, 2009
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01/29/2013

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Department of Veterans Affairs
Office of Inspector General
Audit of Veterans Benefits Administration’sControl of Veterans’ Claims Folders
Report No.
09-01193-228 September 28, 2009
VA Office of Inspector GeneralWashington, DC 20420
 
 
To report suspected wrongdoing in VA programs and operationsCall: 1 800 488-8244 between 8:30 a.m. and 4:00 p.m. Eastern TimeMonday through Friday excluding Federal Holidayse-mail:vaoighotline@va.gov 
 
Audit of VBA’s Control of Veterans’ Claims Folders
Contents
Page
Executive Summary
........................................................................................................i
Introduction
......................................................................................................................1
 
Purpose.............................................................................................................................1
 
Background......................................................................................................................1
 
Results and Conclusions
.............................................................................................2
 
VBA’s Claims Folder Control Process Ineffective.........................................................2
 
Appendixes
.....................................................................................................................12
 
A. Scope and Methodology...........................................................................................12
 
B. Universe and Sample Review of Claims Folders.....................................................14C. Under Secretary for Benefits Comments..................................................................17
 
D. OIG Contact and Staff Acknowledgments...............................................................21E. Report Distribution....................................................................................................22
 
VA Office of Inspector General

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