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4.03 Human Resources Policies & Procedures, 61 Pages

4.03 Human Resources Policies & Procedures, 61 Pages

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Published by orientalhospitality
Travel and Tourism Industry Manuals and Guides, From www.orientalhospitality.com
Travel and Tourism Industry Manuals and Guides, From www.orientalhospitality.com

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Published by: orientalhospitality on Oct 13, 2009
Copyright:Attribution Non-commercial

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03/12/2015

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POLICY & PROCEDURE
Policies & Procedures – Room Division – Human ResourcesAgenda
-
 
1.01 New Staff Housing Set-Up
-
 
1.02 Locker Policy
-
 
1.03 Phone Use
-
 
1.04 Parking
-
 
1.05 Shoes
-
 
1.06 Sick Staff 
-
 
1.07 Eating Policy
-
 
1.08 Dress Code
-
 
1.09 Personnel Records Access
-
 
1.10 Smoking
-
 
1.11 Equal Employment
-
 
1.12 Ethics & Personal Conduct
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1.13 Military Leave
-
 
1.14 Disciplinary Code
-
 
1.15 Name Card Management
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1.16 New Hosts
-
 
1.17 New Hosts Housing Expat
-
 
1.18 New Hosts Housing Set-Up
-
 
1.19 Drug & Alcohol Abuse
-
 
1.20 Telephone & Fax Management
-
 
1.21 Garbage Sorting Staff Area
-
 
1.22 Safety & Health
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1.23 Accident Employee
-
 
1.24 Incident Report
-
 
1.25 Incident Accidents
-
 
1.26 Emergency Serious Disease
-
 
1.27 Medicines
-
 
1.28 Medical Emergency
-
 
1.29 Medical Examination
-
 
1.30 Grievance Procedure
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1.31 Tragedy Death
-
 
1.32 Hydrochloric Acid
-
 
1.33 Safety & Deposit Boxes
-
 
1.34 Back Of The House Emergency Signs
-
 
1.35 Club Cars
-
 
1.36 Housekeeping
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1.37 Robbery
-
 
1.38 Tipping
-
 
1.39 Disease
-
 
1.40 Fire Extinguishers
-
 
1.41 Damage By Guest
 
 
POLICY & PROCEDURE
-
 
1.42 Walkie Talkie
-
 
1.43 Host Transportation
-
 
1.44 Mail Central
-
 
1.45 Respects For Guests & Staff 
-
 
1.46 Caring For Guests
-
 
1.47 Grooming
-
 
1.48 Professionalism
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1.49 Anticipating Needs
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1.50 VIP Guests
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1.51 Handling Complaints
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1.52 Empowerment
 
 
POLICY & PROCEDUREDepartment
: Human Resources
Ref 
: HR 1.01
Page
: 1/1
Subject
: New Staff Housing Set-up
Date
: 01 Mar 2004
Date revised:Prepared by: Approved by:Resident ManagerApproved by
:
General ManagerDistribution
: All Department Heads
Issued:Purpose
 
Al new team members who have been allocated a room in our host accommodation musthave the following done prior to getting his/her room key
 
Procedure
 
 
A time and date must be given for the new host to settle in the room, we wouldlike one day or half day prior to get to know his new room hosts.
 
He/she must familiarize himself with the host campus as well as rules andregulations
 
A copy of the host house rules must be given and he must sign for the rule so thathe knows what they are, personnel must talk the rules through with him or her.
 
Keys for new hosts must be signed for and a record kept in their jacket as well asin key control inventory at personnel office
 
Copy of host handbook to be given and signed for as part of his her uniform
 
Copy of bus schedule for transfers
 
Meal time information
 
a copy of our hotel/resort grooming standards is given to all new team membersin Thai and English
One day prior to the host arriving the following must be checked by personnel hoststo ensure the room is ready.
 
The bed is made and clean linen has be set
 
The room must be checked for any defects such as no water or toilet blocked, if soa call to the engineering must be done to rectify this problem
 
No new host will go into a defect room, this is a bad image on our standard whichwe need them to adhere to
 
Upon arrival all new hosts must contact personnel office first to receive the keysetc
 
Personnel hosts must escort the new host to the staff quarters and introduce him tohis/her new host room mates
 
Personnel host to
Wai
him and wish him all the best with his new position at ...Resort Follow up must be done for the first week with all new team members

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