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I1. Ultimate Service Sequence in a nutshell
In this chapter we will give a short summery of the service sequence foreach meal period. Please read the SOP’s and general guidelines in theappendix completely so you understand the full standards. The sequencesummery is just a guideline to memorize and trouble shoot service.
1 Upon guest arrival the HOSTESS welcomes the guestat the entrance of the Restaurant. (Greet with a Waiand "Sawadee Ka") refer to Restaurant SOP for fulldetails.Offer guest a smoking or non-smoking table.Hostess2 The hostess escorts the guest to the table of theguests preferenceHostess
Try to guide the guests to the most logical table first,or recommend a table for the guests. The hostess should assign each guests to another station to prevent one station getting too many guests at the same time
3 The hostess invites the guest to seat and helps withthe chair Ladies firstHostess / buddyhost4 The hostess unfolds the napkin Hostess / buddyhost5 Ideally the buddy host should now be at the table aswell and upon first visit to the outlet and meal, thehostess introduces the buddy host to theguest. If not first visit, the buddy takes over serviceand greets the guestwith a wai and "Sawadee Ka/Krab… guest names…"Captain / buddy host6 Hostess returns to her station