Pool service checklist - Soneva Gili Resort
“Beyond the stars Pool service”
“Guest name to be used” : this to be filled and handed to Snr F&B Daily !!!
Engineering Dept deep cleans poolPool area clean and neatly set up, umbrellas openCold towel to all guests with morning smoothiesCollect cold towel & empty smoothie glassesClean Sunglasses, offer Spritzer, Cold towels andmorning smoothieOffer fresh cut fruit (e.g. pineapple or watermelon), ,Cold towels and morning smoothieClean sunglasses and offer Spritzer, , Cold towels andmorning smoothieOffer Cold towels, morning smoothies and presentlunch menusCollect cold towel & empty smoothie glassesClean Sunglasses and offer Spritzer, , Cold towels andmorning smoothieOffer Fresh fruit (different from a.m. fruit), , Coldtowels and afternoon smoothieOffer Cold towel to all guests with afternoonsmoothiesCollect cold towel & empty smoothie glassesOffer Sorbet of the day and cold towelsClean sunglasses and offer Spritzer, Offer Cold towelto all guests with afternoon smoothiesCold towel and afternoon smoothies offeredCollect cold towel and empty smoothie glasses
Phrases to use:Tasks to Carry out each time we make rounds:
“Would you like a cold towel and a smoothie sir / madam?”Cold face towels with smoothies & pool towels to new guests“May I collect your towel sir / madam?”Offer new guests sun tan/block lotions“May I collect your glass sir / madam?”Check and remove trash, pick up dirty towels, refill ice“May I offer you a refreshing Spritzer spray sir/madam?”Check for Beads for DnD“Can we offer you some fresh fruit/a sorbet sir / madam?”Bring out & arrange towels for guests arriving“Would you like me to clean your sunglasses sir / madam?”Fold robes, arrange towels for guests & bookmark open booksAsk guests if they want food and/or drinks, refill iceOffer guests Spritzer SpraysEnsure neatness & cleanliness of pool areaOffer to move umbrellas for guest wanting more shade