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Pool Service Check List

Pool Service Check List

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Published by orientalhospitality
Travel and Tourism Industry Manuals and Guides, From www.orientalhospitality.com
Travel and Tourism Industry Manuals and Guides, From www.orientalhospitality.com

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Categories:Business/Law, Finance
Published by: orientalhospitality on Oct 13, 2009
Copyright:Attribution Non-commercial

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10/21/2010

 
Pool service checklist - _________- Resort & SpaDate: _______________ to _______________ 
TIMETASKMONTUESWEDTHUFRISATSUN
08:00Engineering Dept deep cleans pool09:00Pool area clean and neatly set up, umbrellas open10:00Offer Cold towel10:05Collect cold towel10:30Clean Sunglasses and offer Spritzer11:00Offer fresh cut fruit (e.g. pineapple orwatermelon)11:30Clean sunglasses and offer Spritzer12:00Cold towel and present lunch menus12:10Collect cold towel12:30Clean Sunglasses and offer Spritzer13:00Offer Fresh fruit (different from a.m. fruit)14:00Offer Cold towel14:05Collect cold towel14:30Offer Sorbet of the day15:00Clean sunglasses and offer Spritzer16:00Offer Cold towel16:05Collect cold towel
Phrases to use:Tasks to Carry out each time we make rounds:
Would you like a cold towel sir / madam?Hand out cold face towels and pool towels to guestsMay I collect your glass sir/madam?Check and remove trash, pick up dirty towels, refill iceMay I collect your towel sir / madam?Check for Beads for DnD“Can we offer you some fresh fruit/a sorbet sir / madam?Bring out arrange towels for guests arriving“Would you like me to clean your sunglasses sir / madam?Fold robes, arrange towels for guests & bookmark open books“May I offer you a refreshing Spritzer spray sir/madam?Ask guests if they want food and/or drinks, refill iceOffer guests Spitzer SpraysEnsure neatness & cleanliness of pool areaOffer to move umbrellas for guest wanting more shade
 
Pool service checklist - Soneva Gili Resort
“Beyond the stars Pool service”
“Guest name to be used” : this to be filled and handed to Snr F&B Daily !!!
Room -TASKMONTUESWEDTHUFRISATSUN
Engineering Dept deep cleans poolPool area clean and neatly set up, umbrellas openCold towel to all guests with morning smoothiesCollect cold towel & empty smoothie glassesClean Sunglasses, offer Spritzer, Cold towels andmorning smoothieOffer fresh cut fruit (e.g. pineapple or watermelon), ,Cold towels and morning smoothieClean sunglasses and offer Spritzer, , Cold towels andmorning smoothieOffer Cold towels, morning smoothies and presentlunch menusCollect cold towel & empty smoothie glassesClean Sunglasses and offer Spritzer, , Cold towels andmorning smoothieOffer Fresh fruit (different from a.m. fruit), , Coldtowels and afternoon smoothieOffer Cold towel to all guests with afternoonsmoothiesCollect cold towel & empty smoothie glassesOffer Sorbet of the day and cold towelsClean sunglasses and offer Spritzer, Offer Cold towelto all guests with afternoon smoothiesCold towel and afternoon smoothies offeredCollect cold towel and empty smoothie glasses
Phrases to use:Tasks to Carry out each time we make rounds:
“Would you like a cold towel and a smoothie sir / madam?Cold face towels with smoothies & pool towels to new guestsMay I collect your towel sir / madam?Offer new guests sun tan/block lotionsMay I collect your glass sir / madam?Check and remove trash, pick up dirty towels, refill ice“May I offer you a refreshing Spritzer spray sir/madam?”Check for Beads for DnD“Can we offer you some fresh fruit/a sorbet sir / madam?Bring out & arrange towels for guests arriving“Would you like me to clean your sunglasses sir / madam?”Fold robes, arrange towels for guests & bookmark open booksAsk guests if they want food and/or drinks, refill iceOffer guests Spritzer SpraysEnsure neatness & cleanliness of pool areaOffer to move umbrellas for guest wanting more shade

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