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Learning the art of Innovation
 “One denition of insanity is tokeep on doing the same thingand expect different results.” 
 
—Zig Ziglar
is nnovton mpotnt? Cn t be tuht?O s t just  ft, ke n e fo musc on eye fo t?Do cdbod toet ppe tubes eypy nto the pocess? O does CBC’s in-novton insttute just need  few moebucks fo bette suppes?
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Friday morning, April17th, 8
AM
.
CBC BusnessDeptment instucto
Gene Holand
 
(rhymeswith Poland, not Holland)
ooks out ove 20+ studentswho hve sned up toen how to do somethnced “nnovtn.” Mnypeope e fm wththt wod but sedom uset. accodn to Hond—nd mnyothes—vey few peope ctuy do t.
 “Innovate: To introduce some
-
thing new; make changes inanything established.” 
 
—raNDOM HOUSE DiCTiONarY OFTHE ENgliSH laNgUagE ©2009
Dscuss Coumb Bsn Coee’s newinnovton insttute wth Hond. Youw he tht nnovton s necessyfo busnesses to sty n busness n thschnn, chenn wod. You whe tht YOU cn nnovte; tht ny-one cn. it’s bout enn nd ppy-n  pocess; not posessn  ft thtyou e smpy bon wth—o wthout.innovton sn’t new to Coumb BsnCoee o to gene Hond. Fusttedwth the dstnce between the technof mketn theoy n  cssoom ndthe pctce of mketn n the own-up busness wod, Hond fomed 
501(c) 3 (not-for-prot) marketing com
-pny wthn the coee.Tody CBC students tke pt n emketn pojects fo e busnesses.Possby the pom’s best-known poj-ect s
Kestrel Wines’
“ldy n red”bes—hhy-pofesson sceen-pnt-ed wne bottes fetun usttons of 
The May Chamber Luncheon:the Third Monday,this month only!
Ths ye the Wshnton Stte les-tue s westn wth n enomous
nancial shortfall. As of this writing, the
dffeence between pojected evenuend wht the stte wnts to spend s nthe nehbohood of $9 Bon ove thenext two yes. Wshnton’s consttuton
doesn’t allow the state to run a decit.
Unke the coness, the estue hsto bnce the budet o ow thns toshut down when the noney uns out.On Mondy, My 18th— week tethn woud nomy be the cse—theChmbe w py host to Sento MkeHewtt, who w expn how they ddwht, s ths s wtten, seems mpossbe.Sento hewtt s  membe of therepubcn pty nd thus n the decdedmnoty n Oymp these dys, whchshoud mke fo n nteestn pespec-tve on the ye’s budet bttes.Don’t foet to c 547-9755 to rSVP fothe monthy uncheon whch w be t11:30
aM
, Mondy, My 18th t the Pscored lon.
May 2009
Continued, Page 2
 
ovey des, t est one ookn qute bt ke Myn Monoe. iustto
Michael Rastovich
heped wth tht one...
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in 1999, aBC’s Nhtne sees ced,“The Deep Dve,”  stoy bout Cfon“desn consutncy” iDEO. You HaVEused the desns. Mcosoft nd appecompute mce; sets n Toyots, Fodsnd Chyses; ccount sevce modesfo Bnk of amec nd aTMs fo WesFo; bottes nd cns fo Mcheob;
energy-efciency programs, vending
mchnes, toothpste squeeze tubes...the st oes on. govenment, medcne,entetnment nd moe. Poducts, se-vces, pckes nd expeences...Moe thn 1,000 ptents snce 1978 ndove 350 mjo ndusty wds snce1991 ue tht iDEO s spec. Sodoes the
BusinessWeek 
stn n theTop 25 Most innovtve Compnes n2006 nd the Fst Compny nknmon 2008’s Top 10 Most innovtveCompnes. lst June, Hvd Bus-ness revew cted iDEO’s ppoch spovdn  wy “...to tnsfom the wyyou deveop poducts, sevces, po-cesses — even sttey.” The tce sonne t
http://www.ideo.com/news/item/article/design-thinking1/
Innovation Institute participants work through the Innovation Methodology to use atoilet paper core as the base for a commercially-viable product.
John Heaton
Pesdent of Kenne-wck-bsed Py Pus
Benets—found in
“The Deep Dve” wy to efocus hscompny. He contcted iDEO nd bento en bout “Desn Thnkn.”
IDEO Innovation Methodology 
(highly abbreviated)
1. Understand the market, the client,the technology and the perceived constraints...2. Observe real people in real-life
situations to nd out what makes
them tick...3. Visualize new-to-the-world concepts and the customers whowill use them...
4. Evaluate and rene the prototypes
in a series of quick iterations...5. Implement the new concept for commercialization...
Tody Heton hs estuctued hscompny (wth hep fom iDEO) ndbeeves so stony n desn thnknpncpes nd pctce nd the nno-vton pocess tht he hs pesonynvested tme nd money to hep bnbout the innovton insttute pomt CBC nd outney wtes checks tohep peope to tke pt. and not justpeope fom Py Pus.anothe oc compny tht beeves nCBC’s innovton insttute s
TiLite.
atap’s Psco Chmbe of Commeceuncheon, Tlte Mketn Mne
Todd VanderHoogt
spoke bout wok-n wth Hond nd hs oup onsuested edesns fo one of thecompny’s Ttnum wheechs.afte seve weeks on the poject, theoup cme up wth  numbe of des
and built a mock-up of a modied TiLite
ch tht VndeHoot sys the com-pny found nteestn. Not enouh toput the edesn nto poducton yet, but
Continued, Page 4
 
 WORTH MENTIONING
Vicky Monteagudo
of 
Caldwell BankerTomlinson Associated Brokers
ws eco-nzed s the top ses ssocte fo the stteof Wshnton n 2008.
Mike Lawrence
hs been nmed MnnDecto of the new Unted Kndom Nton Nucelbotoy. He w be bsed n nothen Ennd.
Franklin PUD
boke ound on $4 mon enovton.
ZieglerConstruction
s the contcto.
Dave Ruscitto
s the newPesdent nd CEO of 
FluorHanford.Angie Mykel,
re Estte aent wth
Coldwell BankerTomlinson Associated Brokers,
nd he cents
Dan andJill Mulhausen,
were featured in the season nale of The
lenn Chnne’s
My First Home
.
Magill’s
restaurant in Pasco is celebrating their rst anni
-vesy. The estunt s octedt the ntesecton of rod 68 ndaent n Psco.
DuraShine Clean
hs moved the
Tri-Cities ofce to 1841 Terminal Drive in Richland.
Campbell & Company
eceved the Dve lennox awdfo the 14th tme. The wd s ven to the to the top 25lennox dees n Noth amec who demonstte out-stndn custome sevce.
Boating Solutions
hs  new fc-
ity on Oregon Avenue. The rm
ses bot ptsnd ccessoes.
Duane Sams
s the new Decto of En-neen fo
Franklin PUD
.
Congressman Doc Hastings
eceved theSpt of Entepse awd fom the U.S.Chmbe of Commece.
We bring ourstate-of-the-artdocument destructiontruck to your locationand shred on site.
Superior service Affordable ratesLocally owned and operated
521-4769
Green Shred
MonteagudoSamsFranklin PUD
real men don’tneed a “stylist” 
 5 4 4 - 7 8 2 3 
 6 9 1 6  W.  A r g e n t
 w a l k  - i n s  w e l c o m e

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