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Jose Madrigal
August 2009
Next time someone says theycan’t get a job because theydon’t have a college degree,send them to talk to JoseMadrigal. Jose is the Service CenterManager for the Pasco JiffyLube franchise at 19th andCourt Street. That’s like beingthe General Managerat most businesses—he’s the guy in charge.Even without a di-ploma on the wall.Born in Pasco andraised in Kennewick,
Jose didn’t nish high
school before quittingto go to work. But hedid learn to work hard,
guring that without
a diploma it was hisonly way to make aliving for a family thatnow includes a wife,four kids and two anda half dogs. Jose saysthat it’s about deter-mination: “I alwaysknew I’d need todrive myself.”
Workin’ his way up...
Four years ago, Jose began workas a Bay Technician for thePasco Jiffy Lube. After only sixmonths he’d earned a promo-tion—to Assistant Manager of the Kennewick shop. Eighteenmonths later he was movedagain—back to the PascoShop as General Manager.
When “Pacic Coast Jiffy
Lube”—a company that now
has 42 franchises in ve states—
bought the local shops, theychanged Jose’s title but left himrunning the Pasco shop. And Jose isn’t done working. “Thiscompany is progressive,” hesays. “They’re growing andthey like to movepeople up frominside.” Jose’s next goal is aDistrict Managerposition. DistrictManagers are allowedto begin buying intofranchise ownership,working their way intoan equity position.There is one othergoal that Jose talksabout. He may nothave a diploma—yet.But that place on thewall isn’t always goingto be bare. He stillwants that piece of paper. And he’ll get it.Because Jose knowshow to work.On
Monday, August 10th,
the Pasco Chamber of Com-merce will hold its monthlyluncheon meeting. Thismonths’ guest speaker willbe
Norma Miller
of the local
Better Business Bureau
ofce.
Her subject will be how busi-nesses can protect themselvesfrom fraud. She’ll also addressthe role and services of theBetter Business Bureau inthe Tri-Cities.In addition to the lunch andspeaker on the 10th, localcommunity service organiza-tions have been invited toset up information tables toeducate chamber memberson their projects and servicesin Franklin County.Don’t forget to call 547-9755or email admin@pascocham-ber.org to rsvp for the AugustChamber luncheon—
August10th, 11:45
AM
at the PascoRed Lion Inn.
AugustLuncheon
Ryan Brault, PresidentPasco Chamber of Commerce
EmotionalIntelligence
Many business experts are now sayingthat emotional intelligence—your Emo-tional Quotient (EQ)—is even more im-portant than your IQ. Since information
today is at our ngertips, it is not just
about what you know in business thatwill separate you from your competitorsanymore. It is how well you understandand have the ability to work effectivelywith individuals or in a group whilehandling your emotions appropriately.There are a variety of things that we cando to heighten our awareness of ourown emotional intelligence and to raiseour EQ.First, understand your feelings. Ignoringemotions won’t make them go away.Understand and pay attention to thesigns that your body is giving you whenyou are upset, sad or angry. Learn whatyour strengths and limitations are. Next,improve your motivation and focus onyour goals. Get a mentor. Find some-one who inspires you and learn fromtheir experience. Become more awareof your self-talk and make sure that it ispositive. Post your goals and celebrateyour successes. Third, improve yourability to express your emotions. Workon giving compliments and expressyour appreciation to those around you.Learn effective communication skills.Be aware of your body language andhow it might be perceived. And lastly,pay attention to how others are reactingand what this is communicating to you.Learn to empathize. Put yourself in theother person’s shoes and try to under-stand their point of view.Again, there are many ways that we canheighten our awareness of emotions andthus increase our emotional intelligence.These are just a few things that I havelearned, however I have a long way togo in improving my own EQ. The mostimportant thing is that we start with theawareness in all areas of our lives andbusiness to commit to improvements,one step at a time.In business, the bottom line is that howyou handle your emotions impacts yourresults.Make it a great August!
Ryan
Renewing Members
AMERICAN BUILDING MAINTENANCEBALCOM & MOE, INC.BENTON-FRANKLIN FAIR & RODEOBETTER BUSINESS BUREAUCOLDWELL BANKERCOLUMBIA INDUSTRIESCOPIERS NORTHWESTEXPRESS EMPLOYMENT PROFESSIONALSGOODWILL INDUSTRIESOF THE COLUMBIA JANITORIAL EXCELLENCE JUST ROSESKADLEC CLINIC - PASCO PRIMARY CAREOCÉ CORPORATE PRINTINGSPENCER JILEK, DDSTIPPETT COMPANY OF WASHINGTONTRACTRI-CITIES VISITOR ANDCONVENTION BUREAUUS LINEN & UNIFORM, INC.WASHINGTON PHYSICAL THERAPYWESTERN STATES EQUIPMENT
Pasco Chamber member
LorettaMarston
has invested a good part
of her summer teaching a nancial
literacy class at
New HorizonsHigh School.
For three hours a day,
ve days a week over four weeks,
students have learned about bank-ing, insurance, budgeting, invest-ing, credit and the value of money.Among the community memberswho stopped in to speak to herclass were Chamber President
Ryan Brault
(investing),
ScottSintay
(insurance)
Fred Nogales
(real estate and housing) andMcCurley Cheverolet’s
JohnInman
(car buying decisions).
Editor’s note: Any chance we could talk Loretta into doing a version of theclass for adults? A surprising number of people have never been trained—formally or otherwise—in these areasand badly need it!
teachingFinancialLiteracy atNew Horizons
WORTH MENTIONING
Senator
Mike Hewitt
will receive the
JimMatson Award,
givenannually by the
Asso-ciation of WashingtonBusiness
. The awardsrecognizes legislatorswho work on issues important to Wash-ington’s employers and helps promotethe state’s competitiveness.The Tri-Cities’
Frank Armijo
—aProgram Director and General Mangerat
Lockheed-Martin
—was recentlyappointed to the state Higher EducationCoordinating Board’s System DesignPlan Steering Committee.The Committee is comprised of repre-sentatives of business, government andhigher education and is charged withreviewing and providing feedback to theSystem Design Plan Study Group as itlooks for ways to accomplish the state’shigher education goals.
Donna Campbell
hasbeen appointed
Co-lumbia Basin College’s
interim Vice-Presidentfor Instruction.Senator
Patty Murray
has announced that $12 million isincluded in the 2010 Homeland SecurityAppropriations bill for the
Pacifc North
-west National Laboratory
.T
he Sea Mar Farmworker and Com-munity Housing Development
organi-zation is remodeling the
Travel Inn
indowntown Pasco for use as seasonaland migrant farm worker housing. Thefacility’s new name is
La Posada
. Theorganization will expand
La Posada
later this year when it renovates theneighboring
Sea Mar Motel
.
Franklin PUD Commissioner
StuartNelson
was appointed to the
NorthwestPublic Power Association’s
Board of Trustees.
D. Nicole Apodaca
has joined
N.A.I.Tri-Cities Commercial Real Estate
as an
ofce administrator.
Theresa Langevin
has joined the staff of
SaraNelson Design
as aGraphic Designer.
Devoted Builders
,owned by
FredGiacci
, was presented the
Washington Small Builder of the YearAward
by Northwest Energy Star.
Scott Mitchell
was promoted to Vice-President of Consumer Lending at
HAPO Credit Union.Julia Laskin
, a researcher at
Pacifc
Northwest National Laboratory,
hadher early career work featured in the June issue of
The Journal of the Ameri-can Society of Mass Spectrometry
.
Mid-Columbia Libraries
has receiveda $20,000 grant from the
NationalEndowment for the Arts
to host “TheBig Read” throughout our region duringthe month of October.
Tri-Cities Business and Visitor Center
has installed works of art by
DeborahBarnard
and
James Craig
. A metalsculpture by
Michael Rastovich
will beinstalled in September.
Mike Schwenk
—
PNNL
Vice-President andDirector of Technol-ogy Deployment andOutreach—was elected
Chairman
of the
Wash-ington TechnologyCenter
in June. WTC works with
EnergyNorthwest
in operating the Applied Sci-ence Engineering Laboratory (APEL) in
Richland. To nd out more, go to
www.watechcenter.org.
Baker Boyer Bank
was ranked 15th on
Seattle Business
magazine’s
100 BestCompanies to Work
for list.
Baker Boyer Bank
was also ranked 87th
for its nancial performance on
U.S.Banker
magazine’s
Top 200 CommunityBanks
List.
InnovaTek
and
NHThree
, both of Rich-
land, were among 12 Pacic Northwestregion seminalists in an ongoing busi
-ness competition sponsored by investorsand entrepreneurs to promote cleantechnologies.
Mid-Columbia Library
staff will be going intolocal elementary schoolsthroughout September to
sign up rst graders and
their parents up for library cards.
Columbia Basin College Foundation
is seeking nominations for the 2009-10Outstanding Alumni award. Criteria andnomination forms can be found at
www.columbiabasin.edu/foundation.
Nominations are due by August 7th.
Fat Boys Fleet Services
now offers U-HAULrental vehicles and mov-ing materials.
Nola Goll
is the rental agent.
Jesse Rojas
also joinedthe staff of
Fat Boys FleetServices
as a ServiceWriter.
Ellen Low
is the newexecutive director of the
Columbia River Exhibi-tion of History, Scienceand Technology
.
Lourdes AssociatedSpecialists’ Women’s and Children’sCenter
opens this month at Road 68 andWrigley Drive in Pasco.
To contribute an item to this column, please email your information to theChamber at admin@pascochamber.org or call 547-9755.
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