BCG Response to NYSOEM Draft Sandy AAR
February 24, 2014
The Sandy After Action Report draft includes 6 major inaccuracies and falsehoods about the DLAN system that need to be specifically addressed. 1.
The report says that DLAN crashed during Sandy operations.
DLAN never crashed during Sandy
. While there were some other issues with NYSOEM IT infrastructure that were beyond the control of BCG and may have temporarily prevented users from accessing the system for brief time periods, DLAN never crashed during Sandy. 2.
The report says that NYS is the only state to use DLAN and OEM is the only major emergency management agency at any level in NY that uses DLAN.
DLAN is used in 6 states and 9 counties within in NY, as well as numerous other locations across the US and Canada.
DLAN is in use by the State of Vermont, the State of MN, the US territory of Guam, the regions of Halton and Ontario Canada, and inumerous counties and cities in states throughout the country from New York to California. Additionally, within NYS DLAN is utilized by Chautauqua, Cattaraugus, Erie, Niagara, Ontario, Rockland, Westchester, Livingston, and Orange counties, as well as the Seneca Nation of Indians and the NYS National Guard in Albany. It is also important to point out that many, many more counties are trained in DLAN and have accounts on other county systems. 3.
The report says that DLAN is incompatible with other systems.
DLAN is fully NIMS-compliant and can communicate with any other system that complies with federal interoperability standards.
DLAN is the ONLY Crisis Incident Management System to have passed every NIMS-STEP evaluation test for interoperability and NIMS-compliance. DLAN supports the CAP & EDXL data interoperability standards promoted by FEMA/DHS in addition to email and web services data exchange. BCG cannot speak to other systems ability to share information interoperability, but we have always made the effort to meet all interoperability standards. 4.
The report says that DLAN needs substantial on-site contractor support.
DLAN does not need substantial on-site contractor support. NYSOEM requested, and BCG provided around the clock on-site support during Sandy, the vast majority of which was not DLAN related.
As noted in the report, NYSOEM is understaffed, and many key personnel were shifted to the ROC in NYC leaving the EOC even more shorthanded. BCG personnel have extensive state-wide activation experience and were able to help fill some of the gaps, providing just in-time training and assistance for out-of-state people both for DLAN and non DLAN-related areas. 5.
The report says that DLAN does not include a modern asset tracking system.
DLAN has a fully functional asset tracking and resources module and various iterations of these modules have been recommended to NYSOEM before, during, and after Sandy.
Over the past several years, BCG has worked with NYSOEM staff to identify, design, and cost out the 1