Darren Martin Complaint 3 of 19 passengers), using miles from my AAdvantage account. I paid the $10 of taxes by credit card and received an itinerary and confirmation the same day. See Exhibit 1.
Flight Cancellation and Initial Rebooking
On February 16, I received a schedule notification email indicating rebooking on an alternate BOS-ORD flight on the afternoon of May 27, with a connection on the original daytime flight from ORD-LHR the following day. I called AA reservations to enquire about the change and was told the original BOS-ORD early-morning flight had been cancelled and there was no alternative to get to ORD in time for the connecting flight to LHR leaving Boston the same day as the originally booked itinerary. I was also told I was responsible for my own accommodation for the proposed overnight stay in ORD. 4.
I proceeded to ask about the direct flight BOS-LHR on BA. The agent said there was award availability so this was possible, but there was an additional charge of approximately $250 per person to do so. I disagreed and asked whether this could be waived since AA had made a schedule change of more than nine hours. She checked, told me everything was updated in AA’s systems, and indicated that I should be able to check online later this afternoon for confirmation. I believe AA sent a confirmation email to my father at the email address associated with his AAdvantage account, but we no longer have access to this email account. 5.
In the subsequent days, I used the AA.COM View Itinerary function to check the reservation. I was able to see both passengers booked on BA flight 238 direct from BOS-LHR on May 28th in X class with taxes listed as $0. I believed the trip was fully corrected, so I deleted the original change emails.