Business Value Connection Thiess Service

Peter Tuton
Service Management Solution Architect

Organisation Profile
Established in 1987 as part of the Thiess Group, we have amassed considerable experience, capabilities, skills and resources to become an industry leader. Today, we play a critical role in developing and delivering smart and diversified service solutions that optimise asset performance for government, utilities, commercial and industrial clients. Our long-term client partnerships are based on performance, aligned goals, shared knowledge and trust. They are sustained by the expert advice and innovative approaches of our people who are committed to exploring how cutting-edge engineering techniques and new technologies deliver greater efficiencies, lower costs and improved sustainable outcomes. With our sights firmly fixed on the future, we work towards enhancing our clients assets. We are determined to remain competitive and relevant as we deliver sustainable service solutions that achieve more with less, and improve our environment and the communities in which we live and work

2012 International Business Machines Corporation

Situation
Thiess Services bid and won the 25-year Facilities Management contract for Royal North Shore Hospital (RNSH). The solution is provided as a service, using (an existing) Maximo deployment as a key component for the management of the RNSH assets. Financial penalties apply if stringent SLAs are not met.
E.g. An occupied lift has failed = acknowledge < 5min, resolved < 2hr

Current processes rely on help-desk staff being notified of a issue and raising a service request against the appropriate asset.
SLA clocks starts ticking from the moment Thiess are notified

Multiple (three) Building Management Systems (BMS) are already in place

Each with unique administration requirements Each with different notification methods

Strategy is to use the service to manage future projects, new and existing
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Benefits
In short, financial penalties will be avoided / reduced.
With an automated solution, Thiess Services will reduce reliance on human being involved in the reporting processes, resulting in a reduction in error (e.g. incorrectly assigned assets) and increasing both time to notification and time to resolution. Predictive failure, ensuring assets are taken offline before an issue occurs that result in a penalty For example, the penalty of an occupied lift unacknowledged is $5000 / 15 min this will not apply if the occurrence is automated

Knowledge of asset performance

Allows for the proposal of better performing assets for new projects Allows for improved prediction on likely asset replacement timeframes for exiting assets before bidding

Ability to be more competitive in bid proposal

SLAs are known and met details in bid response Solution cost is known bid price has less risk Asset performance is known knowledge of what they are managing

2012 International Business Machines Corporation

Solution
Smarter Physical Infrastructure, comprising of:
Existing Maximo implementation Existing BMSs Deployment of Netcool OMNIbus and Impact Deployment of integration from OMNIbus to Maximo Implementation of integration from BMSs to OMNIbus Development of business rules (e.g. to create a work order from a service request)

Reporting Thiess Warehouse

Maximo OMNIbus Impact

BMS RNHS

BMS

BMS

Assets
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Next Steps
Engage appropriate Business Partner done (Certus) Architect solution concept - done Demonstrate solution concept - done BP to propose price for software and services - done Thiess Services to submit PO - done BP to begin implementation done
First phase complete to UAT. Mostly implemented by Thiess Services, with assistance by Certus and Eirteic.

Thiess Services to feedback solution success continuing Thiess Services to become reference and develop success story in-progress

2012 International Business Machines Corporation