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I
NSIDE
I
NTEL
How Andy Grove Built the World’sMost Successful Chip Company
TIM JACKSON
 
1.
When most people think of the start-up phase of a hightechnology company like Intel, they have a mental picture of alone scientist working feverishly away in a garage late at nightto develop a device everyone else thinks is impossible. Theestablishment of Intel in 1968, however, was nothing like thiscliche.Intel’s co-founders were Robert Noyce and Gordon Moore.Robert Noyce was 40 years old in 1968. He had been hired byBell Laboratories in 1956 and had assisted in the developmentof the transistor -- for which he and two other engineers had beenawarded a Nobel prize. Robert Noyce was widely regarded asone of the pre-eminent engineers in his field.When Noyce had left Bell Laboratories in 1957 to set up FairchildSemiconductors, he came into contact with Gordon Moore whowas hired to head up Fairchild’s research and developmentprogram. Moore, like Noyce, had a PhD in chemical engineering.By 1968, both men had become disillusioned with how Fairchildwas going, and decided to start their own company. To fund it,Noyce called Arthur Rock, an investment banker based in SanFrancisco. They put together a two page document outlining theirbusiness plan, and made 15 phone calls to people they thoughtmight be interested in investing in the as yet unnamed company.All 15 people agreed to provide funding -- they literally lined up$2.3 million of start-up funding in one afternoon of phone calls.It helped, of course, that both Noyce and Moore were quitewealthy themselves, and were each contributing around$300,000 themselves to the new company. Nevertheless, mostof the start-up funding was provided solely on the strength of theprofessional reputation of the two founders.Within a couple of weeks, they had decided on a name for theirnew venture, deciding that "NM Electronics" didn’t sound rightbut "Integrated Electronics" sounded much better. This waseventually shortened to Intel, and the new company was formallyincorporated on July 16, 1968. (Once the company was formed,they then found another company called Intelco was already inexistence, but they were able to buy the right to use the Intelname from Intelco for $15,000).While the new company’s initial "Business Plan" could havebeen described as sketchy and vague at best, in reality thecompany founders knew exactly what they wanted to developand build -- memory devices for computers using the newsemiconductor devices, built from silicon chips.
‘‘Fabricating silicon chips was the modern world’s answer to medieval alchemy, the turning of base metals into gold. Except here, the raw material was sand, which was turned into a crystalline silicon which arrived at the fab molded into a long sausage, two inches in diameter. The silicon would then be sliced into thin "wafers" a fraction of an inch thick. By a series of secret, almost magical processes, each wafer would be coated with scores of identical miniature circuits, neatly stepped in rows and columns. Then the wafers would be scored with a diamond cutter, and the individual chips would then be sawn away from their neighbors and wired individually into black ceramic packages, often with a line of metal pins down each side.’’ 
--Tim JacksonNoyce and Moore found an old Union Carbide plant in MountainView, California, which was set up for manufacturing. Theyleased the building, which was about 17,000 sq. feet in size, andstarted ordering manufacturing equipment that would have thecapacity to manufacture around 10 million integrated circuits ayear -- an ambitious goal for a new company without even acircuit design of its own yet.Noyce and Moore also hired a director of operations to assumeresponsibility for the manufacturing side of the company. Theychose Andrew Grove, a PhD physicist who had nomanufacturing experience whatsoever.
‘‘In 1968, people who met Grove for the first time usually noticed three things. One was that he was very bright, very good at explaining things -- particularly semiconductor devices, whose physical behavior he had written a book about. Another was that he was very organized, and seemed to know exactly what he wanted and how he was going to achieve it. A third was that he was very keen to make an impression, to justify his position.Grove knew that Noyce and Moore had taken a risk by giving him the job of director of operations, and he was determined to prove they had made no mistake.’’ 
--Tim JacksonAt around this same time, Noyce and Moore also hired BobGraham, one of Fairchild’s star salesmen, to become Intel’smarketing director.
2.
The first focus for Intel was to develop a new manufacturingprocess for integrated circuits that would be more cost effective.To achieve this, they used an approach Noyce and Moore hadfirst examined while at Fairchild --a process using metal oxideon silicon which was called "silicon gate". Since they weren’tcertain the process could be scaled up to commercial volumeproduction, they also worked on two other approaches --multichip memory modules and the "Schottky bipolar" -- with theobjective that all three approaches would be tried simultaneouslyuntil the best was successfully into production.While this simultaneous development program may have beencommercially prudent, it also had the effect of generating somehighly charged internal discussions within the company. Most ofthese "discussion" sessions would be conducted with bothparties screaming at each other at the top of their lungs -- andusually in front of other people. The first year of Intel’s historywas full of such stand-up screaming matchups.By the spring of 1969, the biploar team had developed a 64-bitmemory chip which Honeywell agreed to use in a new computerthe company was developing.
‘‘The chip for Honeywell became the new company’s first commercial product. It was a symptom of Intel’s target market that the new chip wasn’t even given a name. Instead, it was referred to only by a part number, 3101. Intel’s potential customers were engineers inside computer companies, who though of themselves as rational decision makers choosing between one part and another strictly on technical merit, quality and price. A catchy name wouldn’t have increased sales; on the contrary, it might have excited suspicion that there was a shortage of engineering talent to cover up for. A simple part number, preferably a number that meant something, was the way to go.’’ 
--Tim JacksonThe early success of the bipolar team spurred the silicon gateteam onwards with steely determination. They were having
Inside Intel - Page 1
 
trouble with their manufacturing process, and it was not untilMoore came up with a suggestion that the metal oxide shouldbe ‘‘doped’’ with an impurity to lower its melting point thatproduction of the silicon gate based memory devices couldbegin.While Intel was perfecting its memory devices, wholesalechanges were taking place in the outside world. Many newcompanies were starting to compete for the same markets Inteltargeted. One of these competitors, Advanced Micro Deviceswith Jerry Sanders as CEO, was even successful in getting BobNoyce to invest in it. (It was characteristic of Noyce’s confidencein Intel’s ability to stay ahead of the pack that he was evenprepared to invest in another company in the same field. Noycedid, however, go back a long way with Sanders, which was themajor reason Noyce chose to invest in AMD).
‘‘We really are the revolutionaries in the world today -- not the kids with the long hair and beards who were wrecking the schools a few years ago.’’ 
--Gordon Moore, Fortune Magazine interview, 1973Ultimately, the silicon gate development team was able to comeup with a new memory cell, called the "dynamic random-accessmemory" or DRAM, which would store 1,024 bits of informationwhile being smaller faster, cheaper to manufacture and requiringless operational power than conventional chips. The new chip,designated the 1103, was released commercially in October1970.Intel’s sales were $566,000 in 1969, with the majority beingderived from the sale of 3101 chips to Honeywell. In 1970, totalsales revenue increased to $4.2 million, mainly on the back ofsales of the 1103 chip. The company now had more than 100employees, and was rapidly outgrowing the old Union Carbideplant. To provide room to grow, a 26-acre block of orchard landwas acquired further south in Santa Clara, in an area that wasnow beginning to be called "Silicon Valley" in recognition of thenumber of electronics industry businesses which were moving tthe area.
3.
In the process of developing a set of chips for a new desktopcalculator for the Nippon Calculating Machine Corporation, acouple of Intel’s engineers hit on the idea of building aminiaturized general purpose computer instead, which couldthen be programmed to do the arithmetic for the calculator. Sucha device would be simpler to build -- requiring only four chips (acentral processing unit, working data memory chip, read-onlymemory chip and input/output chip) -- than the eight chip setoriginally envisaged.Although the new device was originally developed for the oneclient, Intel did retain the right to sell the design to othercustomers, so long as they weren’t in the business ofmanufacturing calculators. Ultimately, the new device, nowcalled the microprocessor and given the code number 4004, wasreleased in November 1971.
‘‘Intel’s marketing people looked at the new chip and made pessimistic noises. If it wasn’t going to put the mainframe computer out of business, what was this new gadget for? Its creators inside Intel’s research labs were full of ideas. They felt it could add intelligence to a whole range of electrical business machines. Until now, building intelligence into such machines had been prohibitively expensive, because it required designing a special dedicated piece of computer hardware for each application. The 4004 would change all that.’’ 
--Tim JacksonNot surprisingly, the early adopters of the 4004 were quiteobscure companies, whereas the companies who were buyingIntel’s memory chips were America’s leading technologyproviders. In fact, it wasn’t until the next generation of themicroprocessor, an 8-bit chip designated the 8008, was releasedin August 1972 that anyone started to think along the lines ofconsidering the feasibility of using Intel microprocessors insidebusiness computers.The marketplace success of the Intel memory chips andmicroprocessors only seemed to intensify the passion of theinternal battles. This lead to the resignation of Bob Graham asmarketing director, after he lost out to Andrew Grove. Grahamwas replaced by Ed Gelbach, Texas Instrument’s national salesmanager.Intel went public in October 1971 at $23.50 per share. Betweenthem, Robert Noyce and Gordon Moore held just over37-percent of the issued shares, with a market value of around$20 million.
4.
While the 1103 memory chip had been successfully introducedinto the marketplace as the world’s first semiconductor memorydevice, Intel was acutely aware of the problems associated withthe device. It would need to be revamped and made easier touse if it was to make the transition from technological curiosityto commercial success.In addition to redesigning the chip itself, Intel engineers alsostarted building memory sub-systems that used 1103 chips incomplete integrated memory systems. Fortuitously, at aroundthe same time, Intel was approached by two ex-Honeywellengineers, who presented a business plan idea on setting up adivision of Intel to do precisely that. Noyce and Moore wastedno time in agreeing terms, and Intel’s memory systems businesswas born about a month later.Memory systems were essentially arrays of 1103 chips anddriver circuits. Because the performance of the entire unit ratherthan the individual chip was of paramount importance,substandard 1103 chips were were not suitable for sale could beused in the memory devices. This was an added bonus for Intel,for whom the substandard chips had simply been a necessarypart of the overall manufacturing process.Another Intel engineer also came up with a new way to use thecompany’s silicon gate technology -- a semiconductor devicethat behaved like read-only memory but that could be easilyprogrammed. The company called the new technology anerasable, programmable read-only memory or EPROM for short.With these two new technologies at the fore, Intel’s salesrevenues grew rapidly and spectacularly -- from $9 million in1971 to $66 million in 1973 and $134 million the following year.Intel now had 3,100 employees, and was in the process of addinga third fabrication plant in Livermore, California, to its two existingplants at Santa Clara and Mountain View. By 1974, Intel hadbecome the fifth largest maker of integrated circuits in the world.This accomplishment was marked by a slight reshuffle ofresponsibilities, with Robert Noyce becoming chairman, Gordon
Inside Intel - Page 2 
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