different from and less structured than business process re-engineering (BPR). The problemswere then amenable to change at a relatively low cost and short timescale, producing significantimprovement to patient care. This less structured approach to operations management avoidedincurring overhead costs of large scale and costly change such as new information technology(IT) systems. The most successful changes were brought about by formal tools to controlquantity, content and timing of changes.
Title: Towards development of professional management in IndianhospitalsAuthor(s): Syed Amin Tabish
Journal of Management in Medicine
109 - 119
MCB UP Ltd
Hospitals consume the largest share of government health resources, yet, untilrecently, they have not been a focus of health policy and research in developing countries, wherethe resources are in negative proportion to the demands placed on services of health careinstitutions, and where the possibility of resources being increased in the short run is very remote,the only hope for the increase in the effectiveness of the health care system being the effectivemanagement of hospitals. A professional administrator with multidisciplinary training wouldensure the optimal use of resources. We live in the age of perfection at all levels. Hence,professional training is the basic requirement for the personnel to function effectively in a hospital.Professional training is required to be imparted by the institutions specialised in professionaltraining. Professional management has an immense scope and a bright future market on accountof the increasing demand for specialised and quality health care. Better management or lack of itwill determine the future of health service. This paper focuses on development of managementand the requirement for professional administrators in India.
Title: Integrated approach to healthcare quality management: acase study
Prasanta Kumar Dey, Seetharaman Hariharan
The TQM Magazine
583 - 605
Emerald Group Publishing Limited
– The purpose of the paper is to develop an integrated quality managementmodel, which identifies problems, suggests solutions, develops a framework for implementationand helps evaluate performance of health care services dynamically.
– This paper uses logical framework analysis (LFA), a matrixapproach to project planning for managing quality. This has been applied to three acutehealthcare services (Operating room utilization, Accident and emergency, and Intensive care) inorder to demonstrate its effectiveness.
– The paper finds that LFA is an effective method of quality management of hospital-based healthcare services.
– This paper shows LFA application in three serviceprocesses in one hospital. However, ideally this is required to be tested in several hospitals and