\uc870\uc9c1 \ub0b4 \uce68\ubb35 \ud604\uc0c1(Organizational Silence)\uc774\ub780 \ub9ac\ub354 \ud63c\uc790 \uc774\uc57c\uae30\ub97c \ud558\uace0 \uad6c\uc131\uc6d0\ub4e4\uc740 \uc870\uc6a9\ud788 \ub4e3 \uace0\ub9cc \uc788\ub294 \ud604\uc0c1\uc744 \ub9d0\ud55c\ub2e4. \uc9c1\uc7a5\uc5d0\uc11c \uc6b0\ub9ac\ub294 \uad6c\uc131\uc6d0\ub4e4\uc758 \uce68\ubb35 \ud604\uc0c1\uc744 \uc5b4\ub835\uc9c0 \uc54a\uac8c \ucc3e\uc544\ubcfc \uc218 \uc788\ub294\ub370 \uc774\ub97c '\uc73c\ub808 \uadf8\ub7f0 \uac83'\uc774\ub77c\uace0 \ub300\uc218\ub86d\uc9c0 \uc54a\uac8c \uc5ec\uaca8\uc11c\ub294 \uace4\ub780\ud558\ub2e4. \uadf8\ub7ec\uae30\uc5d0\ub294 \uce68\ubb35\uc758 \ud3d0\ud574\uac00 \uc0c1\ub2f9\ud788 \uc2ec \uac01\ud558\uae30 \ub54c\ubb38\uc774\ub2e4. \uce68\ubb35\uc740 \uad6c\uc131\uc6d0\uac04 \uc544\uc774\ub514\uc5b4 \uad50\ub958\ub97c \ucc28\ub2e8\uc2dc\ud0b4\uc73c\ub85c\uc368 \ud611\ub825\uc744 \ud1b5\ud55c \ucc3d\uc870\uc801 \uacb0\uacfc \ucc3d\ucd9c \uc744 \uc5b4\ub835\uac8c \ub9cc\ub4e0\ub2e4. \ub610\ud55c \ub9ac\ub354\uc758 \uacc4\ud68d\uc774\ub098 \uc758\ub3c4\uac00 \ubd80\ud558 \uc9c1\uc6d0\uc5d0\uac8c \uba85\ud655\ud788 \uc804\ub2ec\ub418\uc9c0 \ubabb\ud558\uac8c \ud558\uc5ec \uc2e4\ud589\uc774 \uc798\ubabb \uc77c\uc5b4\ub098\uac8c \ud560 \ubfd0 \uc544\ub2c8\ub77c \uad6c\uc131\uc6d0 \ub0c9\uc18c\uc8fc\uc758 \ub9cc\uc5f0\uc774\ub77c\ub294 \ubb38\uc81c\ub3c4 \ubc1c\uc0dd\uc2dc\ud0a8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uad6c\uc131\uc6d0\ub4e4\uc774 \uc65c \uc785\uc744 \ub2e4\ubb3c\uac8c \ub418\ub294 \uac83\uc77c\uae4c? \uad6c\uc131\uc6d0 \uce68\ubb35\uc758 \uc6d0\uc778\uc740 \ud06c\uac8c \ub2e4\uc12f \uac00\uc9c0\ub85c \uc694\uc57d\ud574 \ubcfc \uc218 \uc788\ub2e4. \uc6b0\uc120 \u2460 \uac10\uc815 \uc190\uc0c1\uc774\ub098 \uc2a4\ud2b8\ub808\uc2a4\uc5d0 \ub300\ud55c \ud68c\ud53c \u2461 \ub9d0\uc744 \ud574\ubd24\uc790 \ubc18\uc601\ub418\uc9c0\ub3c4 \uc54a\ub294\ub2e4\ub294 \ubb34\uae30\ub825\uac10 \u2462 \uc18c\uc2e0 \uc788\uac8c \uc774\uc57c\uae30\ud588\ub2e4\uac00 \ub300\ub2e4\uc218\uc758 \uad6c\uc131\uc6d0\uc5d0\uac8c \uc655\ub530\uac00 \ub420 \uac83 \uac19\uc740 \ub450\ub824\uc6c0 \u2463 \uad1c\ud788 \ud2c0\ub838\ub2e4\uac00 \ub9ac\ub354\uc5d0\uac8c \ubd80\uc815\uc801 \ud3c9 \uac00\ub97c \ubc1b\uc744 \uac83\uc5d0 \ub300\ud55c \ub450\ub824\uc6c0 \u2464 \uc717\uc0ac\ub78c\uc5d0 \ub300\ud55c \ubcf5\uc885\uacfc \uce68\ubb35\uc774 \ubbf8\ub355\uc774\ub77c\uace0 \uc5ec\uaca8\uc84c\ub358 \uc6b0\ub9ac\uc758 \uc0ac\ud68c\ubb38\ud654 \uc801 \ud2b9\uc131 \ub4f1\uc774 \uadf8\uac83\uc774\ub2e4. \uce68\ubb35\uc744 \uae68\uace0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud65c\uc131\ud654\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc6b0\uc120 \ub9ac\ub354\uc758 \ub178\ub825\uc774 \uc120\ud589 \ub418\uc5b4\uc57c \ud55c\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ub9ac\ub354\ub4e4\uc740 \uc790\uae30 \uacfc\uc2e0\uc5d0\uc11c \ubc97\uc5b4\ub098\uace0, \ud6a8\uacfc\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc2a4\ud0ac\uc744 \ud559\uc2b5\ud560 \ud544\uc694\uac00 \uc788\ub2e4. \ub610\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc740 \uc30d\ubc29\uac04\uc758 \ud65c\ub3d9\uc774\ubbc0\ub85c \ubd80\ud558 \uc9c1\uc6d0\ub4e4 \uc5ed\uc2dc \uc9c0\ud61c\ub85c\uc6b4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc29\ubc95\uc744 \uc775\ud788\uace0, \ubb34\uc870\uac74 \ubcf5\uc885\ud558\ub294 \uc608\uc2a4\ub9e8\uc744 \uc9c0\uc591\ud558\uba70 \uc8fc\uc778\uc758\uc2dd \ub610\ud55c \uc783\uc9c0 \ub9d0\uc544\uc57c \ud560 \uac83\uc774\ub2e4.\u25a0

\u2160. \uc785 \ub2e4\ubb34\ub294 \uad6c\uc131\uc6d0, \uc1e0\ud1f4\ud558\ub294 \uc870\uc9c1
\u2161. \uad6c\uc131\uc6d0 \uce68\ubb35\uc758 \uc774\uc720
\u2162. \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud65c\uc131\ud654 \ubc29\uc548

\uc870\uc9c1 \uc0dd\ud65c\uc744 \ud558\uba74\uc11c \uc27d\uac8c \ubcfc \uc218 \uc788\ub294 \ud48d\uacbd \uc911 \ud558\ub098\ub97c \uaf3d\uc790\uba74, \ub9ac\ub354\ub294 \ud63c\uc790 \ub9d0\ud558 \uace0 \uad6c\uc131\uc6d0\ub4e4\uc740 \uc5f4\uc2ec\ud788 \ubc1b\uc544 \uc801\uace0 \uc788\ub294 \ubaa8\uc2b5\uc774\ub2e4. \uadf8\ub7ec\ub2e4\uac00 \uac04\ud639 \ub9ac\ub354\uac00 \ub2f5\ub2f5\ud55c \ub4ef \u201c\uc65c \ub300\ub2f5\uc774 \uc5c6\uc5b4?\u201d\ub77c\uace0 \ud638\ud1b5\uc774\ub77c\ub3c4 \uce58\uba74, \ub208\uce58\ub97c \ubcf4\ub358 \uad6c\uc131\uc6d0\ub4e4 \uc911 \ud55c\ub450 \uba85\uc774 \uc801\ub2f9 \ud788 \ub300\ub2f5\uc744 \ud558\uba70 \uc0c1\ud669\uc744 \ub9c8\ubb34\ub9ac \uc9d3\uace4 \ud55c\ub2e4. \uc774\ub807\ub4ef \uc8fc\ub85c \ub9ac\ub354 \ud640\ub85c \uc774\uc57c\uae30 \ud558\uace0 \ub098\uba38 \uc9c0 \uad6c\uc131\uc6d0\ub4e4\uc740 \uc870\uc6a9\ud788 \ub4e3\uace0\ub9cc \uc788\ub294 \ud604\uc0c1\uc744 \u2018\uc870\uc9c1 \ub0b4 \uce68\ubb35 \ud604\uc0c1(Organizational Silence)\u2019\uc774\ub77c\uace0 \ub9d0\ud55c\ub2e4.

\uadf8\ub7f0\ub370 \ub9ce\uc740 \uc870\uc9c1\uc5d0\uc11c \u2018\uce68\ubb35\u2019\uc774\ub77c\ub294 \ud604\uc0c1\uc5d0 \ub300\ud574 \ubcc4\ub85c \uc2ec\uac01\ud558\uac8c \uc5ec\uae30\uc9c0 \uc54a\uace0 \u2018\uc73c \ub808 \uadf8\ub7f0 \uac83\u2019\uc73c\ub85c \uc0dd\uac01\ud574 \uc654\ub358 \ubd80\ubd84\ub3c4 \uc788\ub2e4. \uc608\ub97c \ub4e4\uba74 A \uae30\uc5c5 \uc785\uc0ac \ub3d9\uae30\ub4e4 \uc911\uc5d0\ub294 \uc544 \uc774\ub514\uc5b4\uac00 \ub9ce\uc740 \ud1a1\ud1a1 \ud280\ub294 \uc778\uc7ac\ub4e4\uc774 \uba87\uba87 \uc788\uc5c8\ub2e4\uace0 \ud55c\ub2e4. \uadf8\ub7f0\ub370 \ub098\uc911\uc5d0 \uc0b4\ud3b4 \ubcf4\ub2c8, \uc18c\uc2e0 \uc788\uac8c \uc758\uacac\uc744 \uac1c\uc9c4\ud558\ub358 \uc774\ub4e4\uc740 \uc784\uc6d0\uc774 \ub418\uc9c0 \ubabb\ud558\uace0 \uc624\ud788\ub824 \uc870\uc6a9\ud788 \ucc38\uace0 \uacac\ub518 \uc0ac \ub78c\ub4e4\uc774 \uc784\uc6d0\uc774 \ub418\ub354\ub77c\ub294 \uac83\uc774\ub2e4. \ucc38\uace0 \uacac\ub514\uba70 \uce68\ubb35\ud558\ub294 \uac83\uc774 \uc9c1\uc7a5 \uc0dd\ud65c\uc758 \uc694\ub839\uc774\ub77c \uba74, \uacfc\uc5f0 \uc774\ub7f0 \ubaa8\uc2b5\uc774 \ubc14\ub78c\uc9c1\ud558\ub2e4\uace0 \ub9d0\ud560 \uc218 \uc788\uc744\uae4c? \uad6c\uc131\uc6d0\ub4e4\uc758 \uce68\ubb35\uc744 \ub2f9\uc5f0\ud558\uace0 \ubc14\ub78c\uc9c1\ud55c \uac83\uc73c\ub85c \ubc1b\uc544 \ub4e4\uc774\uae30\uc5d0\ub294, \uc774\ub7ec\ud55c \ud604\uc0c1\uc774 \uc870\uc9c1\uc5d0 \ubbf8\uce58\ub294 \ud3d0\ud574\uac00 \uc801\uc9c0 \uc54a\ub2e4. \ubcf8 \uace0\uc5d0\uc11c\ub294 \uce68\ubb35\uc5d0 \ub530\ub978 \ubb38\uc81c\uc810\uacfc \ud568\uaed8, \ubb34\uc5c7\uc774 \uad6c\uc131\uc6d0\ub4e4\uc744 \uce68\ubb35\ud558\uac8c \ub9cc\ub4dc\ub294\uc9c0 \uadf8 \uc6d0\uc778 \ubc0f \uc6d0\ud65c\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc704\ud55c \ubc29\uc548\ub4e4\uc744 \uba87 \uac00\uc9c0 \uc0b4\ud3b4\ubcf4\uace0\uc790 \ud55c\ub2e4.

\uc808\uc5d0\ub294 \uc2a4\ub2d8\ub4e4\uc774 \ub9d0\uc744 \ud558\uc9c0 \uc54a\ub294 \u2018\ubb35\uc5b8 \uc218\ud589\u2019\uc774\ub77c\ub294 \uac83\uc774 \uc788\ub2e4. \ubb35\uc5b8 \uc218\ud589\uc740 \ub108\ubb34 \uc27d \uac8c \ub0b4\ubc49\ub294 \ub9d0\uc744 \ud1b5\ud574 \ub098\ub3c4 \ubaa8\ub974\uac8c \uc9d3\uac8c \ub418\ub294 \uc628\uac16 \uc8c4\uc5c5\uc744 \ud53c\ud558\uace0, \ub9c8\uc74c\uc744 \uc815\ud654\ud558\ub294 \ubaa9\uc801\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9c4\ub2e4. \ud558\uace0 \uc2f6\uc740 \ub9d0\uc744 \ubaa8\ub450 \ub2e4 \ub0b4\ubc49\ub294 \uac83\uc774 \ubc18\ub4dc\uc2dc \ubc14\ub78c\uc9c1\ud55c \uac83\uc740 \uc544\ub2c8\ub77c\ub294 \ub73b\uc774\ub2e4. \uc870\uc9c1\uc5d0\uc11c\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uce68\ubb35\uc774 \ud544\uc694\ud560 \ub54c\uac00 \uc788\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc774\uc57c \uae30\ub97c \uaebc\ub0b4\uae30 \uc804, \uc790\uc2e0\uc758 \uc0dd\uac01\uc744 \ucda9\ubd84\ud788 \uc815\ub9ac\ud558\uc5ec \uc81c\ub300\ub85c \ub9d0\ud558\uae30 \uc704\ud574\uc11c\ub294 \ubd84\uba85 \uc77c\uc815 \uc2dc\uac04\uc758 \uce68\ubb35\uc740 \ud544\uc694\ud558\ub2e4.

\uadf8\ub7ec\ub098 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uce68\ubb35\uc774 \uc77c\uc0c1\ud654\ub41c\ub2e4\uba74, \uc989 \ub2e8\uc9c0 \uc7a0\uc2dc \ub9d0\uc744 \uc544\ub07c\ub294 \uac83\uc774 \uc544 \ub2c8\ub77c \ub300\ubd80\ubd84\uc758 \uad6c\uc131\uc6d0\ub4e4\uc774 \uc758\ub3c4\uc801\uc73c\ub85c \uc790\uae30 \uc758\uacac\uc744 \ud45c\ucd9c\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc774\ub294 \ubd84\uba85 \ud788 \ub9e4\uc6b0 \uc704\ud5d8\ud55c \uc2e0\ud638\ub2e4. \uce68\ubb35\uc774 \uc870\uc9c1\uc5d0 \ubbf8\uce58\ub294 \ud3d0\ud574\ub97c \uad6c\uccb4\uc801\uc73c\ub85c \uc0b4\ud3b4\ubcf4\uba74 \ub2e4\uc74c

\uccab\uc9f8, \uc870\uc9c1 \ub0b4\uc5d0 \uc9d1\ud569\uc801 \ucc3d\uc758\uc131(Collective Creativity)\uc774 \ubc1c\ud718\ub418\uae30 \uc5b4\ub835\ub2e4. \u2018\uc9d1 \ud569\uc801 \ucc3d\uc758\uc131\uc774 \ubc1c\ud718\ub41c\ub2e4\u2019\ub294 \uac83\uc740 \uc5ec\ub7ec \uad6c\uc131\uc6d0\ub4e4\uc774 \ud568\uaed8 \uba38\ub9ac\ub97c \ub9de\ub300\uc5b4 \uace0\ubbfc\ud558\uace0 \ud611 \ub825\ud558\ub294 \uac00\uc6b4\ub370, \ud55c \uc0ac\ub78c\uc774 \uace0\ubbfc\ud558\ub294 \uac83\ubcf4\ub2e4 \ub354\uc6b1 \ucc3d\uc870\uc801\uc778 \uacb0\uacfc\ubb3c\uc774 \ub9cc\ub4e4\uc5b4\uc9c0\ub294 \uac83 \uc744 \uc758\ubbf8\ud55c\ub2e4. \uc870\uc9c1\uc5d0\uc11c \uc9d1\ud569\uc801 \ucc3d\uc758\uc131\uc758 \uc911\uc694\uc131\uc740 \ub0a0\uc774 \uac08\uc218\ub85d \ucee4\uc9c0\uace0 \uc788\ub2e4. \uc2dc\uc7a5 \uc5d0\uc11c\uc758 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud574\uc9c8\uc218\ub85d \uae30\uc5c5 \uc785\uc7a5\uc5d0\uc11c \ubb34\uc5c7\ubcf4\ub2e4 \ub354 \ud544\uc694\ud55c \uac83\uc740 \u2018\uc0c8\ub86d\uace0 \ucc28\ubcc4 \ud654\ub41c \uc544\uc774\ub514\uc5b4\u2019\uc774\uae30 \ub54c\ubb38\uc774\ub2e4. \ubb3c\ub860 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc758 \ube4c \uac8c\uc774\uce20 \uac19\uc740 \ud55c \uc0ac\ub78c\uc758 \ud0c1\uc6d4\ud55c \ucc9c\uc7ac\ub97c \ucc3e\uc544 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218\ub3c4 \uc788\uaca0\uc9c0\ub9cc, \ub300\ub2e4\uc218\uc758 \uae30\uc5c5\uc5d0 \uc788\uc5b4 \uadf8\uac83\uc740 \uc0ac\uc2e4 \ubd88\uac00\ub2a5\uc5d0 \uac00\uae4c\uc6b4 \uc77c\uc774\ub2e4. \uc804\uc138\uacc4\uc801\uc73c\ub85c \uadf8\ub807\uac8c \ud0c1\uc6d4\ud55c \ucc9c\uc7ac\ub4e4\uc774 \ub9ce\uc9c0 \uc54a\uae30 \ub54c \ubb38\uc774\ub2e4. \ub2e4\uc218\uc758 \uae30\uc5c5\ub4e4\uc774 \u2018\ucc9c\uc7ac\u2019\uc5d0\uc11c \ub208\uc744 \ub3cc\ub824 \u2018\uc9d1\ud569\uc801 \ucc3d\uc758\uc131\u2019\uc774 \ubc1c\ud718\ub418\ub294 \uc870\uc9c1 \uad6c \ucd95\uc5d0 \ubcf4\ub2e4 \ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc774\ub294 \uac83\ub3c4 \uc774\ub7ec\ud55c \ub9e5\ub77d\uc5d0\uc11c \uc774\ud574\ud560 \uc218 \uc788\ub2e4. \uc9c0\uc2dd \uacbd\uc601 \ubd84\uc57c\uc758 \ub300\uac00\uc778 \ub178\ub098\uce74 \uc774\ucfe0\uc9c0\ub85c \uad50\uc218\ub294 \uadf8\uc758 \uc800\uc11c \u2018\uc9c0\uc2dd \ucc3d\uc870 \uae30\uc5c5(Knowledge Creating Company)\u2019\uc5d0\uc11c \u2018\uc55e\uc73c\ub85c\ub294 \uac01 \uac1c\ubcc4 \uad6c\uc131\uc6d0\ub4e4\uc774 \uac00\uc9c0\uace0 \uc788\ub294 \uc9c0\uc2dd\uc744 \uc735\ud569 (Converge)\uc2dc\ucf1c \uc0c8\ub85c\uc6b4 \uc9c0\uc2dd\uc744 \ub04a\uc784\uc5c6\uc774 \ucc3d\ucd9c\ud574 \ub0b4\ub294 \uc870\uc9c1 \uccb4\uacc4\ub97c \ub9cc\ub4dc\ub294 \uae30\uc5c5\ub9cc \uc774 \uc131\uacf5\ud560 \uac83\u2019\uc774\ub77c\uace0 \uac15\uc870\ud588\ub2e4. \uc9d1\ud569\uc801 \ucc3d\uc758\uc131\uc774 \ubc1c\ud718\ub418\ub294 \ud504\ub85c\uc138\uc2a4\ub294 \ud06c\uac8c 4\ub2e8\uacc4 \ub85c \uad6c\uc131\ub41c\ub2e4(<\uadf8\ub9bc 1> \ucc38\uc870). \uadf8 \uccab\uc9f8 \ub2e8\uacc4\ub294 \ubc14\ub85c \ud45c\ucd9c(Externalization)\uc774\ub2e4. \uc989, \uac01 \uad6c\uc131\uc6d0\uc774 \uc790\uc2e0\uc758 \uc9c0\uc2dd\uc744 \ub2e4\ub978 \uad6c\uc131\uc6d0\ub4e4\uc5d0\uac8c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\uc5ec \uc804\ub2ec\ud558\ub294 \ub2e8\uacc4 \ub2e4. \uc774 \uacfc\uc815\uc774 \uc120\ud589\ub418\uc9c0 \uc54a\uace0\uc11c\ub294 \uc9d1\ud569\uc801 \ucc3d\uc758\uc131\uc774\ub780 \ubc1c\ud718\ub420 \uc218\uac00 \uc5c6\ub2e4. \uce68\ubb35\uc774 \ubb38 \uc81c\uac00 \ub418\ub294 \uc774\uc720\ub294 \ubc14\ub85c \uc5ec\uae30\uc5d0 \uc788\ub2e4. \uce68\ubb35\uc740 \ud45c\ucd9c\uc774 \uc774\ub8e8\uc5b4\uc9c0\uc9c0 \uc54a\uace0 \uc788\ub294 \uc0c1\ud0dc\ub85c, \uad6c\uc131\uc6d0\ub4e4\uac04\uc758 \ub300\ud654\ub97c \ub2e8\uc808\uc2dc\ucf1c \uc11c\ub85c\uc758 \uc544\uc774\ub514\uc5b4\uac00 \uad50\ub958\ub420 \uae30\ud68c \uc790\uccb4\ub97c \uc6d0\ucc9c\ubd09\uc1c4\ud558

\ucc28\ub2e8\ub418\uc5b4 \ud611\ub825\uc744 \ud1b5\ud55c \ucc3d\uc870\uc801 \uacb0\uacfc\ubb3c \ucc3d\ucd9c\uc774 \uc5b4\ub824\uc6cc\uc9c4\ub2e4.

\ufffd \uc885\ud569\ud654\ub97c \ud1b5\ud574 \ucc3d\ucd9c\ub41c \uc9c0\uc2dd\uc774 \uac1c\uc778 \uc554\ubb35\uc9c0\ub85c \ubcc0\ud658

\ufffd \uc5b8\uc5b4\uc640 \uc22b\uc790 \uac19\uc740
\uc0c1\uc9d5(Symbol)\uc744 \ud1b5\ud574
\ub2e4\uc591\ud55c \uac1c\ub150\uc744 \uc885\ud569\ud558\uace0
\uccb4\uacc4\ud654