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COURSE DESIGN COURSE TITLE NOMINAL DURATION QUALIFICATION LEVEL COURSE DESCRIPTION : : : : HOUSEKEEPING hours NC II This course is designed

to enh nce the !no"#edge$ s!i##s nd ttitude in %ouse!ee&ing s&eci'ic ##( it co)ers$ to &ro)ide house!ee&ing ser)ices to guest$ &re& re roo* 'or guest$ c#e n &re*ises$ &ro)ide ) #et ser)ice $ # under #inen nd guest c#othes :

SUMMAR+ OF LEARNIN, OUTCOMES

U&on co*&#etion o' this course students-tr inees "i## .e .#e to: /0 Identi'( nd &er'or* di''erent house!ee&ing ser)ices 10 % nd#e house!ee&ing re2uests 30 Ad)ice guests on roo* nd house!ee&ing e2ui&*ent 40 Set5u& e2ui&*ent nd tro##e(s 60 Access roo*s 'or ser)icing 70 M !e 8u& .eds 90 C#e n nd c#e r roo*s :0 C#e n nd store tro##e(s nd e2ui&*ent ;0 Se#ect nd use e2ui&*ent nd * teri #s &ro&er#( 'or c#e ning &re*ises0 /<0 Co*&#( "ith occu& tion #= he #th nd s 'et( re2uire*ents in &re& ring dr( nd "et c#e ning gents nd che*ic #s //0 Identi'( nd e>&# in di''erent c#e ning o&er tions$ che*ic #s nd tre t*ent o' co**on h ? rds in the "or!&# ce /10 Dis&ose g r. ge nd used che*ic #s &ro&er#( /30 C#e n "et nd dr( re s ccording to enter&rise &rocedures /40 M int in nd store c#e ning e2ui&*ent nd che*ic #s /60 Identi'( V #et ser)ices /70 Per'or* &ro&er coordin tion to ensure o&ti*u* &ri) c($ securit( nd con'identi #it( o' ## guests0 /90 Dis&# ( &ro'ession # ) #et st nd rds /:0 Ensure &ro&er h nd#ing o' guest@s &ro&ert(0 /;0 Identi'( t(&es o' ' .ric nd # undr( e2ui&*ent 1<0 O.ser)e s 'et( &r ctices in h nd#ing # undr( e2ui&*ent nd che*ic #s 1/0 Fo##o" correct &rocedure in # undering &rocess 'or guest@s # undr( ite*s 110 P c! ge nd store # undr( ite*s ENTR+ REQUIREMENTS: C ndid te-tr inee *ust .e n( o' the 'o##o"ing: C n co**unic te .oth or # nd "ritten ,ood *or # ch r cter Ph(sic ##( nd *ent ##( 'it

COURSE STRUCTURE UNIT OF COMPETENC+ A0 AASIC /0 P rtici& te in "or!&# ce co**unic tion /0/ P rtici& ting in "or!&# ce co**unic tion /0/0/ P rts o' s&eech /0/01 Sentence construction /0/03 E''ecti)e co**unic tion /0/04 Conduct inter)ie"s /0/06 Sentence construction /0/07 Technic # "riting /0/09 Recording in'or* tion /0/0: A sic * the* tics /0/0; Technic # "riting /0/0/< T(&es o' 'or*s MODULE TITLE MODULE CONTENT NOMINAL DURATIO N

10 Bor! in te * en)iron*ent

10/ Bor!ing "ith others

10/0/ Te * ro#e 10/01 Re# tionshi& nd res&onsi.i#ities 10/03 Ro#e nd res&onsi.i#ities "ithin te * 10/04 Te * *e*.ers ro#e nd res&onsi.i#ities 10/06 Co**unic tion &rocess 10/07 Te * structure 10/09 ,rou& &# nning nd decision * !ing 30/0/ Code o' conduct nd code o' ethics 30/01 Person # h(giene 30/03 Inter&erson # nd intr &erson # s!i##s 30/04 Co**unic tion s!i##s 30/06 Fund *ent # rights t "or! 30/07 Co*& n( &rocedures nd st nd rds 30/09 Bor! ) #ues nd ethics 30/0: Co*& n( &o#icies 30/0; Co*& n( o&er ting &rocedures nd st nd rds 30/0/< ,ender nd

30 Pr ctice c reer &ro'ession #is*

30/ Pr cticing c reer &ro'ession #is*

40 Pr ctice occu& tion # he #th nd s 'et( &rocedures

De)e#o&*ent 30/0// Person # %(giene 30/0/1 Certi'ic tions nd #icenses &&reci tion 30/0/3 P rtici& te in tr ining &rogr *s 30/0/4 A" rds- re" rds 40/ Pr cticing 40/0/ % ? rds nd ris!s occu& tion # he #th identi'ic tion nd nd s 'et( &rocedures contro# 40/01 Org ni? tion # s 'et( nd he #th &rotoco# 40/03 Thresho#d #i*it ) #ue CTLVD 40/04 O%S indic tors 40/06 TLV t .#e 40/07 Phi# O%S St nd rds 40/09 E''ects o' h ? rds in the "or!&# ce 40/0: Ergono*ics 40/0; E,, Regu# tions 40/< S 'et( Regu# tions C#e n Air Act E#ectric # nd Fire S 'et( Code B ste * n ge*ent Dis ster Pre& redness nd M n ge*ent 40/0// Contingenc( Me sures nd Procedures 40/0/1 O&er tion # he #th nd s 'et( &rocedure$ &r ctices nd regu# tions 40/0/3 E*ergenc(5re# ted dri##s nd tr ining

A0 COMMON /0 De)e#o& nd u&d te industr( !no"#edge

/0/ De)e#o&ing nd u&d ting industr( !no"#edge

/0/0/

In'or* tion sources *edi re'erence .oo! #i.r ries union industr(

/0/01 /0/03 /0/04 /0/06 /0/07 10 O.ser)e "or!&# ce h(giene &rocedures 10/ O.ser)ing "or!&# ce h(giene &rocedures

ssoci tion internet &erson # o.ser) tion Tr de unions en)iron*ent # issues nd re2uire*ents Industri # re# tions issues nd * Eor org ni? tion C reer o&&ortunities Bor! ethic re2uired to "or! in the industr( Qu #it( ssur nce

10/0/ %(giene &rocedures Pro&er h nd " shing Regu# r . thing A&&ro&ri te nd c#e n c#othing C#e ning nd s niti?ing &rocedures Person # h(giene Pest contro# Princi&#es o' %ACCP 10/01 T(&es o' h(giene ris!s A cteri nd cont *in tion In &&ro&ri te 'ood h nd#ing Poor "or! &r ctices Cross cont *in tion Dis&os # o' g r. ge or &otenti ##( cont *in ted " ste 10/03 Di''erent c#e ning * teri #s C#e ning &rocedures C#e ning guide#ines

30 Per'or* co*&uter o&er tions

30/ Per'or*ing Co*&uter O&er tions

30/0/ T(&es o' co*&uters nd . sic 'e tures o' di''erent o&er ting s(ste*s 30/01 P# in & rts o' co*&uter 30/03 Stor ge de)ices nd . sic c tegories o' *e*or( 30/04 T(&es o' so't" re 30/06 Co*&uter c & cit( 30/07 O%S ,uide#ines 30/09 Co*&uter C & cit( 30/0: St nd rd o&er ting &rocedures in entering nd s )ing d t into the co*&uter 30/0; Stor ge *edi 30/0/< Ergono*ic guide#ines 30/0// Procedures-Techni2ues in Accessing In'or* tion 30/0/1 Des!to& Icons 30/0/3 Fe(.o rd Techni2ues 30/0/1 A sed on O%S Re2uire*ents 30/0/4 So't" re Co** nds 30/0/6 O&er tion nd Use o' Peri&her # De)ices 30/0/7 Procedures in Tr ns'erring Fi#es-D t 30/0/9 C#e ning$ Minor M inten nce nd Re&# ce*ents o' Consu* .#es 30/0/: Cre ting More S& ce in the % rd Dis! 30/0/; Re)ie"ing Progr *s 30/01< De#eting Un" nted Fi#es 30/01/ Chec!ing % rd Dis! 'or Errors 30/011 Viruses nd U& to D te Anti5Virus Progr *s

40 Per'or* "or!&# ce s 'et( &r ctices

40/ Per'or*ing "or!&# ce s 'et( &r ctices

60 Pro)ide e''ecti)e 60/ Pro)iding custo*er ser)ices e''ecti)e custo*er ser)ices

40/0/ %e #th$ s 'et( nd securit( &rocedures 40/01 Are ches &rocedures 40/03 E*ergenc( &rocedure Person # inEuries Fire E#ectrocution N tur # c # *it( Cri*in # cts 40/03 S 'e &erson # &resent tion st nd rd 40/04 6@s Princi&#es 40/06 B ste * n ge*ent 40/07 Po##ution contro# 40/07 E''ect o' &o##ution 40/09 T(&es o' &o##ut nts 60/0/ ,ood "or!ing ttitude 4< %ours 60/01 Fno"#edge o' ser)ices * nu # nd st nd rds 60/03 Inter cti)e co**unic tion "ith others 60/04 Inter&erson # s!i##s nd sincerit( 60/06 Non )er. # co**unic tion nd .od( # ngu ge 60/07 Bor! ) #ue nd ethics 60/09 Te#e&hone con)ers tion 60/0: F > * chine in'or* tion 60/0; Product *erch ndi?ing 60/0/< E5Le rning 60/0// De #ing "ith o.Eecti)es nd dis gree*ent 60/0/1 %o#ding guestGs co*&# ints in e''ecti)e " (s 60/0/3 E) #u tion nd reco**end tion &rocess 60/0/4 ,uest re# tion co**unic tion 60/0/6 Res&onding to custo*er needs

UNIT OF COMPETENCY

MODULE TITLE

MODULE CONTENT

NOMINAL DURATION

CORE /0 Pro)ide house!ee&ing ser)ices to guest /0/ Pro)iding house!ee&ing ser)ices to guest /0/0/ %ote# codes nd regu# tions /0/01 Inter&erson # s!i##s: Co**unic tion nd #istening S!i##s /0/03 U&se##ing nd se##ing techni2ues /0/04 A sic o&er tion # s!i##s on ' ci#ities nd e2ui&*ent /0/06 Person # h(giene /0/07 %ote# org ni? tion structure: de& rt*ents nd its 'unctions HR n! nd Fi#eI /0/09 Pre& ring re2uisitions 'or * inten nce ser)ices /0/0: %ouse!ee&ing nd Front O''ice 'or*s /0/0; Codes nd regu# tions /0/0/< % nd#e 2ueries through te#e&hone$ ' > * chine$ internet nd e5* i# /0/0// Inter&erson # s!i##s: Co**unic tion nd #istening s!i##s /0/0/1 U&se##ing nd se##ing techni2ues 10/0/ T(&es nd uses o' c#e ning e2ui&*ent 10/01 T(&es c#e ning * teri #s nd su&&#ies nd their uses 10/03 C# ssi'ic tion o' c#e ning too#s$ e2ui&*ent nd * teri #s ccording to their uses nd c re 10/04 Setting5u& o' tro##e(c dd( "ith c#e ning * teri #s ccording to needs nd est .#ish*ent st nd rds0 10/06 S 'et( *e sures in h nd#ing di''erent c#e ning e2ui&*ent nd

10 Pre& re roo*s 'or guests

10/ Pre& ring roo*s 'or guests

che*ic #s 10/07 S 'e !ee&ing &r ctices 10/09 S 'et( h ? rds nd &rec utions 10/0: Codes nd regu# tion 10/0; A sic &hr seo#ogies in house!ee&ing 10/0/< %ouse!ee&ing re&orts$ chec!#ists nd 'or*s 10/0// T(&es nd si?es o' #inens$ &i##o"s nd .ed sheets 10/0/1 Procedures in * !ing u& .eds nd cots 10/0/3 Co#or h r*on( 10/0/4 M teri #s$ too#s$ che*ic # gents nd e2ui&*ent needed in c#e ning guest roo* 10/0/6 Procedures on c#e ning guest roo* occu&ied-) c nt cei#ings nd '#oorings # n i re 'urniture nd 'i>tures .ed 10/0/7 Procedures in c#e ning 'urniture nd 'i>tures 10/0/9 Procedures in c#e ning . throo* nd toi#et 10/0/: Identi'(ing &ests nd &&#(ing &ro&er contro# 10/0/; Procedures in *i>ing s niti?ing gents 10/01< S niti?ing roo*s nd . throo*s 10/01/ Re&#enishing roo* nd . throo* su&&#ies nd *enities 10/011 S 'et( *e sures in c#e ning 10/013 %o*e * n ge*ent &r ctices 10/014 C#e ning *otion in guest roo* 10/016 T(&es o' c#e ning * teri #s nd e2ui&*ent 10/017 C#e ning nd !ee&ing c#e ning * teri #s nd e2ui&*ent ccording to * nu' cturer@s

o&er ting &rocedures nd est .#ish*ent st nd rds0 10/019 S 'e !ee&ing &r ctices in ccord nce "ith est .#ish*ent st nd rds 30 C#e n &re*ises 30/ C#e n &re*ises 30/0/ Co**on e2ui&*ent nd c#e ning che*ic #s nd gents nd their us ge in ccord nce "ith * nu' cturer@s instruction 30/01 Identi'ic tion nd tre t*ent o' co**on h ? rds in the "or! re 30/03 Occu& tion # he #th nd s 'et( re2uire*ents 30/04 Co**on &rotecti)e c#othing nd * teri #s nd their &&ro&ri te use 30/06 Chec!ing s 'et( nd "or!ing conditions o' c#e ning e2ui&*ent in ccord nce "ith * nu' cturer@s instruction nd est .#ish*ent o&er ting st nd rds 30/07 Po#icies nd &rocedures re# ted to c#e ning o&er tions nd dis&os # o' used che*ic #s in ccord nce "ith est .#ish*ent o&er ting st nd rds 30/09 Securit( &rocedures o' est .#ish*ent 30/0: L "s on gener # "or!&# ce s 'et($ h ? rdous su.st nces nd * nu # h nd#ing nd stor ge re2uire*ents 30/0; Chec!ing s 'et( nd "or!ing condition o' c#e ning e2ui&*ent in ccord nce "ith * nu' cturer@s instructions nd

est .#ish*ent &rocedures 30/0/< Identi'(ing &ossi.#e incon)eniences nd h ? rds t "or! re 30/0// C#e ning t s! is schedu#ed nd &er'or*ed in ccord nce "ith custo*er con)enience nd est .#ish*ent &o#icies 30/0/1 Procedure in c#e ning o&er tions 'or s&eci'ic re s: . throo*s . #conies$ &ri) te #ounge re s$ &u.#ic re s !itchen 'unction roo*s stor ge re s 30/0/3 Pro&er dis&os # o' used che*ic #s in ccord nce "ith * nu' cturer@s instructions nd s 'et( nd en)iron*ent # #egis# tion re2uire*ents 30/0/4 Procedure in g r. ge dis&os # in ccord nce "ith est .#ish*ent st nd rds 30/0/6 Procedures in c#e ning &u.#ic . throo*s 30/0/7 Procedures in C#e ning &u.#ic re s Cintern # nd e>tern #D$ &ri) te #ounge re s nd . #conies 30/0/9 Procedure in c#e ning 'unction roo*s 30/0/: Procedure in c#e ning !itchen 30/0/; C#e ning stor ge re s 30/01< Procedure in "i&ing do"n nd c#e ning o' c#e ning e2ui&*ent$ too#s nd * teri #s 30/01/ Procedure in " shing nd rinsing e2ui&*ent nd too#s 30/011 Procedure in dr(ing out nd s niti?ing c#e ning

40 Pro)ide ) #et ser)ice

40/ Pro)ide ) #et ser)ice

e2ui&*ent$ too#s nd * teri #s 30/013 Procedure in dis* nt#ing nd re5 sse*.#ing c#e ning e2ui&*ent in ccord nce "ith * nu' cturer@s instruction 30/ 14 Routine * inten nce nd &re)enti)e * inten nce &rogr *s in ccord nce "ith s 'et( nd securit( &rocedures nd est .#ish*ent o&er tions 40/0/ A sic ro#es o' ) #et ser)ice "ithin Phi#i&&ine hos&it #it( industr( 40/01 Aui#ding guest r &&ort through or # nd "ritten co**unic tion 40/03 Procedures in &er'or*ing ) #et ser)ices: 40/04 Pic!ing5 u& # undr( 40/06 Chec!ing # undr( 'or &ossi.#e d * ges 40/07 Sorting$ endorsing nd de#i)er( o' # undr( 40/09 Procedures in !ee&ing # undr( re c#e n in ccord nce "ith est .#ish*ent st nd rds0 40/0: Org ni? tion # ch rt o' the house!ee&ing de& rt*ent 40/0; Pre& re re&orts nd endorse*ents o' ) #et ser)ice &ro)ider 40/0/< Procedure o' sorting nd * r!ing o' # undr( ite*s0 40/0// Chec!ing # undr( condition 40/0/1 De#i)er( o' # undr( nd #ugg ge to guest roo* 40/0/3 A sic cont ct #ists nd det i#s$ nd . sic custo*er &re'erence &ro'i#es0 40/0/4 Co**unic tion &hr ses o' ) #et ser)ice &ro)ider "ith guest in ccord nce

"ith est .#ish*ent st nd rds 40/0/6 Person #it( de)e#o&*ent: ,roo*ing nd &erson # h(giene 40/0/7 Procedure in un& c!ing$ storing nd & c!ing o' guest #ugg ge in ccord nce "ith guest instructions0 40/0/9 Procedure in &ressing nd &resenting guest@s c#othes re d( 'or use0 40/0/9 Identi'( c#e ning * teri #s nd su&&#ies &&ro&ri te 'or shoes . sed on * teri # o' shoes0 40/0/: C#e ning nd &re& ring guest@s shoes in ccord nce "ith est .#ish*ent st nd rds 40/0/; A sic d rning nd *ending 'or c#othing nd #inen nd re& ir o' other ccessories0 40/01< Protoco#s 'or ensuring o&ti*u* &ri) c( nd con'identi #it( 'or ## guests0 60 L under #inen nd guest c#othes 60/ L undering #inen nd guest c#othes 60/0/ T(&es o' 'i.ers nd ' .rics 60/01 L undr( ter*s nd st nd rd # undering *ethods 60/03 T(&es nd us ge o' " shing e2ui&*ent: " shing * chine nd dr(ers 60/04 T(&es nd us ge o' # undr( che*ic #s nd c#e ning gents 60/06 C# ssi'ic tions nd us ge o' st in re*o)ing gents 60/07 T(&es o' ' .ric so'tener 60/09 Re ding te>ti#e # .e# codes 60/0: Procedures in sorting # undr( ite*s

60/0; Princi&#es nd &rocedures in # undering c#othes nd #inens 60/0/< Princi&#es nd &rocedures in tre ting st ins . sed on n ture o' st in nd t(&e o' ' .ric nd 'i.er 60/0// % nd#ing .#e ching so#utions nd other # undr( che*ic #s 60/0/1 %(giene$ he #th nd s 'et( issues o' s&eci'ic re#e) nce to # undr( o&er tions 60/0/3 Princi&#es in dr(ing c#othes nd #inens 60/0/4 Princi&#es nd &rocedures in ironing nd &ressing c#othes nd #inens 60/0/6 T(&es o' ironing e2ui&*ent$ too#s nd * teri #s nd their &ro&er us ge 60/0/7 T(&es o' h ngers nd their uses 60/0/9 Fo#ding *ethods nd techni2ues 60/0/: Procedures in & c! ging nd &resenting guest # undr( 60/0/; Procedures in storing guest # undr( in ccord nce "ith est .#ish*ent st nd rds or guest re2uest 60/01< De#i)er( o' # undr( ite*s 60/01/ A sic house!ee&ing &hr seo#ogies 37< hrs

COMPETENC+ ANAL+SIS This t .#e descri.e the nu*.er o' *odu#es de)e#o& in Unit o' Co*&etenc(

& rticu# r unit o' co*&etenc(0 No0 o' *odu#es / / / / / / / / / / / / / / Tot # 4

A0 A sic /0 P rtici& te in "or!&# ce co**unic tion 10 Bor! in te * en)iron*ent 30 Pr ctice c reer &ro'ession #is* 40 Pr ctice occu& tion # he #th nd s 'et( &rocedures A0 Co**on /0 De)e#o& nd u&d te industr( !no"#edge 10 O.ser)e "or!&# ce h(giene &rocedures 30 Per'or* co*&uter o&er tions 40 Per'or* "or!&# ce nd s 'et( &r ctices 60 Pro)ide e''ecti)e custo*er ser)ice C0 Core /0 Pro)ide house!ee&ing ser)ices to guest 10 Pre& re roo*s 'or guest 30 C#e n &re*ises 40 Pro)ide ) #et ser)ice 60 L under #inen nd guest c#othes ASSESSMENT MET%OD Indi)idu # nd grou& de*onstr tion CPr ctic # &&#ic tionD Britten e> *in tion Indi)idu # re&ort COURSE DELIVER+ CMET%ODOLO,+D ,rou& Discussion De*onstr tion Fi#* Vie"ing Modu# r instruction Pr ctic # &&#ic tion Re&orting Industr( i**ersion E5#e rning RESOURCES F ci#ities Bor!sho& L .or tor( Audio5)isu # roo* Lecture roo* Stor ge-stoc! roo* E2ui&*ent ProEector screen O)erhe d &roEector

Too#s

E#ectric ' n First id c .inet Fire e>tinguisher E*ergenc( #ight direction # sign ge ir condition te#e&hones co*&uters TV Video &# (er F > * chine Re'riger tors % irdr(er A# r* c#oc! She#)ing C rt Tro##e( Co''ee * !er E#ectric !ett#es e#ectric Eugs Toi#et c dd( C r&et s"ee&er V cuu* c#e ner Cdr( nd "etD Po#isher Ce#ectric "ith co*&#ete ccessoriesD B sher dr(er Mo&s Arushers Aroo*s Auc!ets Dust & ns , r. ge rece&t c#es Sorting . s!ets-# undr( . s!et Ste& # dder S2ueegee B ter hoses Lint 'ree c#e ning c#oths Scru..ing 'o * S&r ( .ott#e Anti5st tic duster ,#o)es C ution signs Mo& s2uee?er

Su&&#ies P &ers S#ides

Acet tes Re2uisition 'or* C#e ning nd s niti?ing gents %er.s Se soning nd s&ices Me t Veget .#es Pou#tr( Fruits Are ds nd P c! ging nd # .e#ing su&&#ies Coo!ed nd un coo!ed 'oods E) #u tion 'or*s Roo* Su&&#ies St tioner( Linen C'or sing#e .ed nd dou.#e .ed ,# ss" re Cut#er( Te Co''ee Sug r *i#! Aiscuits Aeds Csing#eD Aed C2ueenD %o#( .i.#e S#i&&ers F# sh#ight Light 'ittings Mirrors B rdro.es % ngers Ashtr (s V riet( o' #inen nd c#othing ite*s nd ' .rics C#e ning gents C#e ning detergent Accessories Co*&#ete # .or tor( out'it Bor!ing de)ices P d#oc!s Fe(s Re'erence Arochures M nu #s Ch rts Reci&e Aoo! CD@s Video T &es

Pictures

QUALIFICATION OF INSTRUCTORS-TRAINERS Must .e ho#der o' NC II Must h )e undergone tr ining on Tr ining Methodo#og( II CTM IID Must .e &h(sic ##( nd *ent ##( 'it Must h )e t #e st 1 (e rs Eo.-industr( e>&erience Co&tion #0 On#( "hen re2uired .( the hiring institutionD SECTOR : TOURISM AASIC COMPETENC+ : COMMUNICATIONS PARTICIPATE IN WORKPLACE COMMUNICATION PARTICIPATING IN WORKPLACE COMMUNICATIONS This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes re2uired to o.t in$ inter&ret nd con)e( in'or* tion in res&onse to "or!&# ce re2uire*ents0 /7 hrs NC II Recei)e nd Res&ond to "or!&# ce Co**unic tion0 CNCID

UNIT OF COMPETENC+ : MODULE TITLE :

MODULE DESCRIPTOR :

SU,,ESTED DURATION : QUALIFICATION LEVEL : PREREQUISITE :

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e the students- tr inees "i## .e .#e to: LO /0 O.t in nd con)e( "or!&# ce in'or* tion LO 10 Co*&#ete re#e) nt "or! re# ted docu*ents0 LO 30 P rtici& te in "or!&# ce *eeting nd discussion0

LO 1 OBTAIN AND CONVEY WORKPLACE INFORMATION ASSESSMENT CRITERIA: /0 10 30 40 60 70 90 CONTENTS: /0 10 30 40 P rts o' s&eech Sentence construction E''ecti)e co**unic tion Conduct inter)ie"s S&eci'ic re#e) nt in'or* tion is ccessed 'ro* &&ro&ri te sources0 E''ecti)e 2uestioning nd cti)e #istening nd s&e !ing re used to g ther nd con)e( in'or* tion0 A&&ro&ri te *ediu* is used to tr ns'er in'or* tion nd ide s0 A&&ro&ri te non5)er. # co**unic tion is used0 A&&ro&ri te #ines o' co**unic tion "ith su&eriors nd co##e gues re identi'ied nd 'o##o"ed0 De'ined "or! &rocedures 'or the #oc tion nd stor ge o' in'or* tion re used0 Personne# inter ction is c rried out c#e r#( nd concise#(0

CONDITIONS: The students- tr inees *ust .e &ro)ided "ith the 'o##o"ing: /0 10 30 Briting * teri #s C&en J & &erD Re'erences C.oo!sD M nu #s

MET%ODOLO,IES: /0 ,rou& discussion 10 Inter ction 30 Lecture Re&ortori # ASSESSMENT MET%OD: /0 10 30 Britten test Pr ctic # &er'or* nce test Inter)ie"

LO10 PARTICIPATE IN BORFPLACE MEETIN, AND DISCUSSION0 ASSESSMENT CRITERIA: /0 10 30 40 60 70 CONTENTS: /0 10 30 Sentence construction Technic # "riting Recording in'or* tion Te * *eetings re ttended on ti*e0 O"n o&inions re c#e r#( e>&ressed nd those o' others re #istened to "ithout interru&tion0 Meeting in&uts re consistent "ith the *eeting &ur&ose nd est .#ish &rotoco#s0 Bor!&# ce inter ction re conducted in courteous * nner &&ro&ri te to cu#tur # . c!ground nd uthorit( in the enter&rise &rocedures0 Questions .out si*&#e routine "or!&# ce &rocedures nd * tters concerning conditions o' e*&#o(*ent re s!ed nd res&onded0 Meeting outco*es re inter&reted nd i*&#e*ented0

CONDITIONS: The students-tr inees *ust .e &ro)ided "ith the 'o##o"ing: /0 10 30 40 P &er Penci#s-. ## &en Re'erences C.oo!sD M nu #s

MET%ODOLO,IES: /0 10 30 ,rou& discussions Inter ction Lecture

ASSESSMENT MET%OD: /0 10 30 Britten test Pr ctic # - &er'or* nce test Inter)ie"

L<30

COMPLETE RELEVANT BORF RELATED DOCUMENTS0

ASSESSMENT CRITERIA: /0 R nges o' 'or*s re# ting to conditions o' e*&#o(*ent re co*&#eted ccur te#( nd #egi.#(0 10 Bor!&# ce d t is recorded on st nd rd "or!&# ce 'or*s nd docu*ents0 A sic * the* tic # &rocess re used 'or routine c #cu# tions0 Errors in recording in'or* tion on 'or*sK docu*ents re identi'ied nd recti'ied0 60 Re&orting re2uire*ents to su&erior re co*&#eted ccording to enter&rise guide#ines0 CONTENTS: /0 10 30 A sic * the* tics Technic # "riting T(&es o' 'or*s

CONDITIONS: The students-tr inees *ust .e &ro)ided "ith the 'o##o"ing: /0 10 30 40 P &er Penci#s - . ## &en Re'erence .oo!s M nu #s

MET%ODOLO,IES: /0 10 30 ,rou& discussion Inter ction Lecture

ASSESSMENT MET%OD: /0 Britten test 10 Pr ctic #K Per'or* nce test Inter)ie"

AASIC COMPETENC+ UNIT OF COMPETENC+ MODULE TITLE MODULE DESCRIPTOR SU,,ESTED DURATION : QUALIFICATION LEVEL : PREREQUISITE :

: TEAM WORK : WORK IN A TEAM ENVIRONMENT : WORKING IN A TEAM ENVIRONMENT : This *odu#e co)ers the !no"#edge$ s!i##s$ nd ttitudes re2uired to re# te in "or! . sed en)iron*ent0

NCII TEAMBORF CNC ID

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e the students- tr inees "i## .e .#e to: LO/0 Descri.e nd identi'( te * ro#e nd res&onsi.i#it( in LO10 Descri.e "or! s te *0 te *0

LO /0 DESCRIAE AND IDENTIF+ TEAM ROLE AND RESPONSIAILIT+ IN A TEAM0 ASSESSMENT CRITERIA: /0 10 30 40 60 CONTENTS: /0 10 30 40 Te * ro#e0 Re# tionshi& nd res&onsi.i#ities Ro#e nd res&onsi.i#ities "ith te * en)iron*ent0 Re# tionshi& "ithin te *0 Ro#e nd o.Eecti)e o' the te * is identi'ied0 Te * & r *eters$ re# tionshi&s nd res&onsi.i#ities re identi'ied0 Indi)idu # ro#e nd res&onsi.i#ities "ithin te * en)iron*ent re identi'ied0 Ro#es nd res&onsi.i#ities o' other te * *e*.ers re identi'ied nd recogni?ed0 Re&orting re# tionshi&s "ithin te * nd e>tern # to te * re identi'ied0

CONDITIONS: The students- tr inees *ust .e &ro)ided "ith the 'o##o"ing: /0 10 30 40 60 SOP o' "or!&# ce Lo. &rocedures C#ient - su&&#ier instructions Qu #it( st nd rds Org ni? tion # or e>tern # &ersonne#

MET%ODOLO,IES: /0 10 30 ,rou& discussion-inter ction C se studies Si*u# tion

ASSESSMENT MET%ODS: /0 10 30 40 Britten test O.ser) tion Si*u# tion Ro#e &# (ing

LO 10 DESCRIAE BORF AS A TEAM MEMAER ASSESSMENT CRITERIA: /0 10 30 40 CONTENTS: /0 10 30 Co**unic tion &rocess Te * structure - te * ro#es ,rou& &# nning nd decision * !ing A&&ro&ri te 'or*s o' co**unic tion nd inter ctions re undert !en0 A&&ro&ri te contri.utions to co*&#e*ent te * cti)ities nd o.Eecti)es "ere * de0 Re&orting using st nd rd o&er ting &rocedures 'o##o"ed0 De)e#o&*ent o' te * "or! &# ns . sed 'ro* ro#e te * "ere contri.uted0

CONDITIONS: The students I tr inees *ust .e &ro)ided "ith the 'o##o"ing: /0 SOP o' "or!&# ce 10 Lo. &rocedures 30 Org ni? tion or e>tern # &ersonne# MET%ODOLO,IES: /0 ,rou& discussion-inter ction 10 C se studies 30 Si*u# tion ASSESSMENT MET%OD: /0 10 30 O.ser) tion o' "or! cti)ities O.ser) tion through si*u# tion or ro#e &# ( C se studies nd scen rios0

AASIC COMPETENC+ UNIT CODE MODULE TITLE

: : :

PRACTICE CAREER PROFESSIONALISM 500311107 PRACTICING CAREER PROFESSIONALISM This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes in &ro*oting c reer gro"th nd d) nce*ent0

MODULE DESCRIPTOR :

NOMINAL DURATION CERTIFICATE LEVEL PRE5REQUISITE

: : : P rtici& te in "or!&# ce co**unic tion Bor! in te * en)iron*ent NATIONAL CERTIFICATE LEVEL II

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' the *odu#e$ the tr inees- students shou#d .e .#e to LO /0 Integr te &erson # o.Eecti)es "ith org ni? tion # go #s LO 10 Set nd *eet "or! &riorities LO 30 M int in &ro'ession # gro"th nd de)e#o&*ent

LO 1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS ASSESSMENT CRITERIA: /0 Pursue &erson # gro"th nd "or! &# n to" rds i*&ro)ing 2u #i'ic tions set 'or &ro'ession 10 M int in intr &erson # nd inter&erson # re# tionshi&s in the course o' * n ging se#'$ . sed on &er'or* nce e) #u tion0 30 Co**it*ent to the org ni? tion nd its go # is de*onstr ted in the &er'or* nce o' duties CONTENTS: /0 Code o' conduct nd code o' ethics 10 Person # h(giene 30 Inter&erson # nd intr &erson # s!i##s 40 Co**unic tion s!i##s 60 Fund *ent # rights t "or! 70 Co*& n( &rocedures nd st nd rds CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s E2ui&*ent si*u# ted # .or tor( roo* e#ectronic #e rning de)ice co*&uter te#e)ision nd )ideo set M teri #s- Su&&#ies c se studies &rints nd *edi

MET%ODOLO,+: /0 Video &resent tion 10 Discussion 30 Rese rch

ASSESSMENT MET%OD: /0 Inter)ie" 5 or # 10 "ritten 30 O.ser) tion

LO . SET AND MEET WORK PRIORITIES ASSESSMENT CRITERIA: /0 Co*&#eting de* nds re &rioriti?ed to chie)e &erson #$ te * nd org ni? tion # go #s nd o.Eecti)es 10 Resources re uti#i?ed e''icient#( nd e''ecti)e#( to * n ge "ith &riorities nd co**it*ents 30 Pr ctice #ong econo*ic use nd * inten nce e2ui&*ent nd ' ci#ities re 'o##o"ed s &er est .#ished &rocedures0 CONTENTS: /0 Bor! ) #ues nd ethics 10 Co*& n( &o#icies 30 Co*& n( o&er ting &rocedures nd st nd rds 40 ,ender nd De)e#o&*ent 60 Person # %(giene

CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s ssess*ent too#s 'or c se studies E2ui&*ent si*u# ted # .or tor( roo* e#ectronic #e rning de)ice co*&uter te#e)ision nd )ideo set M teri #s- Su&&#ies c se studies &rints nd *edi Bor!&# ce- #oc tion ssess*ent

MET%ODOLO,+: /0 Lecture- Discussion 10 Rese rch- &roEect

ASSESSMENT MET%OD: /0 Inter)ie" 5 or # 10 Britten 30 Port'o#io ssess*ent 40 Si*u# tion

LO 3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT ASSESSMENT CRITERIA: /0 Tr inings nd c reer o&&ortunities re identi'ied nd ) i#ed o' . sed on Eo. re2uire*ents 10 Recognitions re sought- recei)ed nd de*onstr ted s &roo' o' c reer d) nce*ent 30 O.t in nd rene" #icenses nd- or certi'ic tions re#e) nt to Eo. nd c reer CONTENTS: /0 Certi'ic tions nd #icenses &&reci tion 10 P rtici& te in tr ining &rogr *s 30 A" rds- re" rds CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s E2ui&*ent M teri #s- Su&&#ies Certi'ic tes nd #icenses &en nd & &er

MET%ODOLO,+: /0 Fi#* )ie"ing 10 Lecture 30 ,rou& Discussion 40 Rese rch 60 Si*u# ted tr ining "or!sho&s

ASSESSMENT MET%OD: /0 Inter)ie" 5 or # 10 Britten 30 O.ser) tion

AASIC COMPETENC+ MODULE TITLE

: :

PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes re2uired to co*&#( "ith the regu# tor( nd org ni? tion # re2uire*ents 'or occu& tion # he #th nd s 'et( such s identi'(ing$ e) #u ting nd * int ining O%S " reness0

MODULE DESCRIPTOR :

NOMINAL DURATION CERTIFICATE LEVEL PREREQUISITE

: : : NC II

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e$ the tr inee-student *ust .e .#e to: LO /0 Identit( h ? rds nd ris!s LO 10 E) #u te h ? rds nd ris!s LO 30 Contro# h ? rds nd ris!s LO 40 M int in occu& tion # he #th nd s 'et( " reness

LO /0 IDENTIF+ %AMARDS AND RISFS ASSESSMENT CRITERIA: /0 10 30 CONTENTS: /0 10 30 40 % ? rds nd ris!s identi'ic tion nd contro# Org ni? tion # s 'et( nd he #th &rotoco# Thresho#d #i*it ) #ue CTLVD O%S indic tors Bor!&# ce h ? rds nd ris!s re identi'ied nd c#e r#( e>&# ined0 % ? rds-Ris!s nd its corres&onding indic tors re identi'ied in "ith the co*& n( &rocedures0 Contingenc( *e sures re recogni?ed nd est .#ished in ccord nce "ith org ni? tion # &rocedures0

CONDITIONS: The students- tr inees *ust .e &ro)ided "ith the 'o##o"ing: /0 10 30 40 Bor!&# ce PPE Le rning ,uides % nd5outs N Org ni? tion # S 'et( nd %e #th Protoco# N O%S Indic tors N Thresho#d Li*it V #ue N % ? rds-Ris! Identi'ic tion nd Contro# CD@s$ V%S t &es$ tr ns& rencies

60

MET%ODOLO,IES: /0 10 30 40 Inter cti)e 5#ecture Si*u# tion S(*&osiu* ,rou& D(n *ics

ASSESSMENT MET%OD: /0 10 30 40 Situ tion An #(sis Inter)ie" Pr ctic # E> * Britten E> *

LO . EVALUATE HAZARDS AND RISKS ASSESSMENT CRITERIA: /0 10 30 CONTENTS: /0 10 30 40 60 TLV t .#e Phi# O%S St nd rds E''ects o' h ? rds in the "or!&# ce Ergono*ics E,, Regu# tions Ter*s o' * >i*u* to#er .#e #i*its re identi'ied . sed on thresho#d #i*it ) #ues CTLVD E''ects o' h ? rds re deter*ined0 O%S issues nd concerns re identi'ied in ccord nce "ith "or!&# ce re2uire*ents nd re#e) nt "or!&# ce O%S #egis# tion0

CONDITIONS:

The students-tr inees *ust .e &ro)ided "ith the 'o##o"ing:


/0 % nd outs on N Phi#0 O%S St nd rds N E''ects o' h ? rds in the "or!&# ce N Ergono*ics N E,, regu# tions TLV T .#e CD@s$ V%S t &es$ tr ns& rencies

10 30

MET%ODOLO,IES: /0 10 30 40 60 Inter cti)e 5#ecture Situ tion An #(sis S(*&osiu* Fi#* )ie"ing ,rou& D(n *ics

ASSESSMENT MET%OD: /0 10 30 Inter)ie" Britten E> * Si*u# tion

LO 3. CONTROL HAZARDS AND RISKS ASSESSMENT CRITERIA: /0 10 30 40 O%S &rocedures 'or contro##ing h ? rds nd ris! re strict#( 'o##o"ed0 Procedures in de #ing "ith "or!&# ce ccidents$ 'ire nd e*ergencies re 'o##o"ed in ccord nce "ith the org ni? tion@s O%S &o#icies0 Person # &rotecti)e e2ui&*ent is correct#( used in ccord nce "ith org ni? tion@s O%S &rocedures nd &r ctices0 Procedures in &ro)iding &&ro&ri te ssist nce in the e)ent o' "or!&# ce e*ergencies re identi'ied in #ine "ith the est .#ished org ni? tion # &rotoco#0

CONTENTS: /0 S 'et( Regu# tions C#e n Air Act E#ectric # nd Fire S 'et( Code B ste * n ge*ent Dis ster Pre& redness nd M n ge*ent Contingenc( Me sures nd Procedures

10

CONDITIONS: The students-tr inees *ust .e &ro)ided "ith the 'o##o"ing /0 % nd outs on S 'et( Regu# tions 5 C#e n Air Act 5 E#ectric # nd Fire S 'et( Code 5 B ste * n ge*ent 5 Dis ster Pre& redness nd M n ge*ent Contingenc( Me sures nd Procedures O%S Person # Records PPE CD@s$ V%S t &es$ tr ns& rencies

10 30 40

MET%ODOLO,IES: /0 10 30 40 60 Inter cti)e 5#ecture S(*&osiu* Fi#* Vie"ing ,rou& D(n *ics Se#' & ce

ASSESSMENT MET%OD: /0 10 30 40 Britten Inter)ie" C se-Situ tion An #(sis Si*u# tion

LO !. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA: /0 10 30 CONTENTS: /0 10 O&er tion # he #th nd s 'et( &rocedure$ &r ctices nd regu# tions E*ergenc(5re# ted dri##s nd tr ining Procedures in e*ergenc( re# ted dri## re strict#( 'o##o"ed in #ine "ith the est .#ished org ni? tion guide#ines nd &rocedures0 O%S &erson # records re 'i##ed u& in ccord nce "ith "or!&# ce re2uire*ents0 PPE re * int ined in #ine "ith org ni? tion guide#ines nd &rocedures0

CONDITIONS:

The students-tr inees *ust .e &ro)ided "ith the 'o##o"ing:


/0 10 30 40 60 Bor!&# ce PPE O%S &erson # records CD@s$ V%S t &es$ tr ns& rencies %e #th record

MET%ODOLO,IES: /0 10 30 40 60 Inter cti)e 5#ecture Si*u# tion S(*&osiu* Fi#* Vie"ing ,rou& D(n *ics

ASSESSMENT MET%OD: /0 10 30 40 De*onstr tion Inter)ie" Britten E> * Port'o#io Assess*ent

COMMON COMPETENC+ MODULE TITLE MODULE DESCRIPTOR

: : :

DEVELOP AND UPDATE INDUSTRY KNOWLEDGE DEVELOPING AND UPDATE INDUSTRY KNOWLEDGE This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes re2uired to ccess$ incre se nd u&d te industr( !no"#edge0 6 %rs0 NC II

NOMINAL DURATION CERTIFICATE LEVEL PRE5REQUISITE

: : :

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e$ the tr inees-students shou#d .e .#e to: LO /0 LO 10 LO 3 identi'( nd ccess !e( resources o' in'or* tion on the industr( nd sh re industr( in'or* tion

ccess $ &&#(

u&d te continuous#( re#e) nt industr( !no"#edge

LO 1

I"#$%&'( )$" )**#++ ,#( -#+./-*#+ .' &$'.-0)%&.$ .$ %1# &$"/+%-(

ASSESSMENT CRITERIA: /0 Sources o' in'or* tion on the industr( re correct#( identi'ied nd ccessed 10 S&eci'ic in'or* tion on sector o' "or! is ccessed nd u&d ted CONTENTS: /0 In'or* tion sources *edi re'erence .oo! #i.r ries union industr( ssoci tion internet &erson # o.ser) tion CONDITIONS: /0 10 30 40 60 Pro&er h(giene &rocedure * nu #s internet &erson # co*&uter re'erence .oo! industr( Eourn #s

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion

LO .

A**#++ 2 )334( )$" +1)-# &$"/+%-( &$'.-0)%&.$

ASSESSMENT CRITERIA: Sources o' in'or* tion on the industr( re ccessed nd &&#ied Industr( in'or* tion is correct#( &&#ied to d (5to5d ( cti)it( In'or* tion to ssist e''ecti)e "or! &er'or* nce is o.t ined CONTENTS: Tr de unions en)iron*ent # issues nd re2uire*ents Industri # re# tions issues nd * Eor org ni? tion C reer o&&ortunities Bor! ethic re2uired to "or! in the industr( Qu #it( ssur nce CONDITIONS: Industr( Eourn #s-* nu #s internet &erson # co*&uter re'erence .oo! MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion

LO 3

/3")%# *.$%&$/./+4( -#4#5)$% &$"/+%-( ,$.64#"7#

ASSESSMENT CRITERIA: /0 U&d ted !no"#edge is sh red "ith custo*er nd co##e gues 10 For* # nd in'or* # rese rch is use to u&d te gener # !no"#edge o' the industr( CONTENTS: /0 In'or* tion sources *edi #i.r ries-re'erence .oo! union-industr( ssoci tion internet 10 Legis# tion th t ''ects the industr( CONDITIONS: /0 internet 10 &erson # co*&uter 30 re'erence .oo! MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion

COMMON COMPETENC+ MODULE TITLE MODULE DESCRIPTOR NOMINAL DURATION CERTIFICATE LEVEL PRE5REQUISITE

: : : : : :

OBSERVE WORKPLACE HYGIENE PROCEDURES OBSERVING WORKPLACE HYGIENE PROCEDURES This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes In o.ser)ing "or!&# ce h(giene &rocedures0 6 %rs0 NC II

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e$ the tr inees-students shou#d .e .#e to: LO / Pr ctice &erson # groo*ing nd h(giene LO 1 Pr ctice s 'e nd h(gienic h nd#ing$ stor ge nd dis&os # o' 'ood$ .e)er ge$ nd * teri #s LO 3 identi'( nd res&ond to h(gienic ris! LO 4 C#e ning nd disin'ect nt

LO 1

P-)*%&*# 3#-+.$)4 7-..0&$7 )$" 1(7&#$#

ASSESSMENT CRITERIA: /0 Pro&er h(giene &rocedures re 'o##o"ed 10 Person # groo*ing nd h(giene re &r ctice regu# r#( CONTENTS: /0 %(giene &rocedures Pro&er h nd " shing Regu# r . thing A&&ro&ri te nd c#e n c#othing C#e ning nd s niti?ing &rocedures Person # h(giene CONDITIONS: /0 10 30 40 Pro&er h(giene &rocedure * nu #s So & S niti?er %(giene &roducts

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion

LO

P-)*%&*# +)'# )$" 1(7&#$&* 1)$"4&$72 +%.-)7# )$" "&+3.+)4 .' '.."2 8#5#-)7#2 )$" 0)%#-&)4+

ASSESSMENT CRITERIA: /0 10 30 40 Pro&er h nd#ing$ stor ge nd dis&os # o' 'ood$ .e)er ge$ nd * teri #s re 'o##o"ed Pro&er dis&os # o' " ste re h(gienic ##( &r ctice regu# r#( Pro&er c#e ning &rocedures

CONTENTS: /0 %(giene &rocedures Pro&er 'ood h nd#ing nd stor ge Correct "or! &r ctices Pro&er " ste dis&os # Person # h(giene Pest contro# Princi&#es o' %ACCP CONDITIONS: /0 10 30 40 60 Pro&er h(giene &rocedure * nu #s So & S niti?er %(giene &roducts Pro&er 'ood h nd#ing nd stor ge * nu #

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion

LO 3

&"#$%&'( )$" -#+3.$" %. 1(7&#$&* -&+,

ASSESSMENT CRITERIA: /0 Potenti # h(giene ris!s re identi'ied 10 Action to *ini*i?e nd re*o)e h(giene ris! re t !en 30 %(giene ris! .e(ond the contro# o' indi)idu # re re&orted to &ro&er uthorit( CONTENTS: /0 T(&es o' h(giene ris!s A cteri nd cont *in tion In &&ro&ri te 'ood h nd#ing Poor "or! &r ctices Cross cont *in tion Dis&os # o' g r. ge or &otenti ##( cont *in ted " ste CONDITIONS: /0 10 30 40 Pro&er h(giene &rocedure * nu #s So & S niti?er %(giene &roducts

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 10 Britten-Or # e> *in tion Pr ctic # de*onstr tion

LO !

C4#)$&$7 )$" "&+&$'#*%)$%

ASSESSMENT CRITERIA: /0 Pro&er use o' c#e ning * teri #s re identi'ied 10 Pro&er c#e ning &rocedures re 'o##o"ed 30 Pro&er disin'ect nts re used CONTENTS: /0 Di''erent c#e ning * teri #s 10 C#e ning &rocedures 30 C#e ning ,uide#ines CONDITIONS: /0 10 30 40 Pro&er h(giene &rocedure * nu #s So & S niti?er %(giene &roducts

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion

COMMON COMPETENC+ MODULE TITLE MODULE DESCRIPTION

: : :

PERFORM COMPUTER OPERATIONS P#-'.-0&$7 C.03/%#- O3#-)%&.$+ This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes needed to &er'or* co*&uter o&er tions0 This inc#udes in &utting$ ccessing$ &roducing nd tr ns'erring d t using &&ro&ri te h rd" re nd so't" re0 4< hrs

: SU,,ESTED DURATION LEVEL OF QUALIFICATION PREREQUISITE : : NC II

SUMMAR+ OF LEARNIN, OUTCOMES: At the co*&#etion o' the *odu#e the tr inees-students shou#d .e .#e to: LO /0 P# n nd &re& re the t s! to .e undert !en LO 1 In&ut d t into the co*&uter

LO30 Access in'or* tion using co*&uter LO 40 Produce out&ut d t using co*&uter s(ste* LO 60 M int in co*&uter e2ui&*ent nd s(ste*

LO 1 P4)$ )$" 3-#3)-# %1# %)+, %. 8# /$"#-%),#$ ASSESSMENT CRITERIA: /0 Re2uire*ents o' the t s! undert !en re deter*ine nd &ro&er#( understood 10 A&&ro&ri te h rd" re nd so't" re is se#ected in ccord nce "ith the t s! ssigned nd re2uired outco*e 30 P# nned t s!ed con'or*ed "ith the O%S guide#ines nd &rocedures CONTENTS: /0 10 30 40 60 70 90 T(&es o' co*&uters nd . sic 'e tures o' di''erent o&er ting s(ste*s P# in & rts o' co*&uter Stor ge de)ices nd . sic c tegories o' *e*or( T(&es o' so't" re Co*&uter c & cit( O%S ,uide#ines Co*&uter C & cit(

CONDITION: The tr inees-students *ust .e &ro)ided "ith the 'o##o"ing: E2ui&*ent nd Accessories &erson # co*&uter net"or! s(ste* co**unic tion e2ui&*ent &rinter sc nner !e(.o rd *ouse Su&&#ies nd M teri #s o''ice su&&#ies dis!ettes CDs Mi& dis!s Too#s Set o' scre" dri)er Le rning M teri #s Le rning e#e*ents- cti)it( sheets M nu' cturer@s * nu #

LO

I$3/% ")%) &$%. %1# *.03/%#ASSESSMENT CRITERIA: /0 Entered d t into the co*&uter using &&ro&ri te &rogr *- &&#ic tion is in ccord nce "ith co*& n( &rocedures 10 Accur c( o' in'or* tion is chec!ed in ccord nce "ith the st nd rd o&er ting &rocedures 30 In'or* tion is s )ed in ccord nce "ith the st nd rd o&er ting &rocedures 40 In&utted d t th t re stored in the stor ge *edi re2uire*ents 60 Bor! is &er'or*ed "ithin the ergono*ic guide#ines CONTENTS: St nd rd o&er ting &rocedures in entering nd s )ing d t into the co*&uter Stor ge *edi Ergono*ic guide#ines CONDITION: The tr inees-students *ust .e &ro)ided "ith the 'o##o"ing: E2ui&*ent nd Accessories &erson # co*&uter net"or! s(ste* co**unic tion e2ui&*ent &rinter sc nner !e(.o rd *ouse Su&&#ies nd M teri #s o''ice su&&#ies dis!ettes CDs Mi& dis!s Too#s Set o' scre" dri)er Le rning M teri #s Le rning e#e*ents- cti)it( sheets M nu' cturer@s * nu # re in ccord nce "ith the

LO 3 Access in'or* tion using co*&uter ASSESSMENT CRITERIA: /0 10 30 40 Correct &rogr *- &&#ic tion is se#ected . sed on Eo. re2uire*ents Progr *- &&#ic tion cont ining the in'or* tion re2uired is ccessed in ccord nce "ith the co*& n( &rocedures Des!to& icons re correct#( se#ected$ o&ened nd c#osed 'or n )ig tion &ur&oses0 Fe(.o rd techni2ues is c rried out in #ine "ith O%S re2uire*ents 'or s 'e use o' !e(.o rds

CONTENTS: /0 10 30 Procedures-Techni2ues in Accessing In'or* tion Des!to& Icons Fe(.o rd Techni2ues A sed on O%S Re2uire*ents

CONDITION: The tr inees-students *ust .e &ro)ided "ith the 'o##o"ing: E2ui&*ent nd Accessories &erson # co*&uter net"or! s(ste* co**unic tion e2ui&*ent &rinter sc nner !e(.o rd *ouse Su&&#ies nd M teri #s o''ice su&&#ies dis!ettes CDs Mi& dis!s Too#s Set o' scre" dri)er Le rning M teri #s Le rning e#e*ents- cti)it( sheets M nu' cturer@s * nu #

LO ! P-."/*# ./%3/% ")%) /+&$7 *.00/$&*)%&.$ +(+%#0 ASSESSMENT CRITERIA: /0 Entered d t is &rocessed using &&ro&ri te so't" re co** nds 10 Printed out d t s re2uired using co*&uter h rd" re-&eri&her # de)ices is in ccord nce "ith st nd rd o&er ting &rocedures 30 Tr ns'erred 'i#es-d t .et"een co*& ti.#e s(ste*s using co*&uter so't" re$ h rd" re-&eri&her # de)ises is in ccord nce "ith st nd rd o&er ting &rocedures CONTENTS: 60 So't" re Co** nds 70 O&er tion nd Use o' Peri&her # De)ices 90 Procedures in Tr ns'erring Fi#es-D t CONDITION: The tr inees-students *ust .e &ro)ided "ith the 'o##o"ing: E2ui&*ent nd Accessories &erson # co*&uter net"or! s(ste* co**unic tion e2ui&*ent &rinter sc nner !e(.o rd *ouse Su&&#ies nd M teri #s o''ice su&&#ies dis!ettes CDs Mi& dis!s Too#s Set o' scre" dri)er Le rning M teri #s Le rning e#e*ents- cti)it( sheets M nu' cturer@s * nu #

LO 5 M)&$%)&$ *.03/%#- #9/&30#$% )$" +(+%#0+ ASSESSMENT CRITERIA: /0 C#e ning$ *inor * inten nce nd re&# ce*ent o' consu* .#es re i*&#e*ented in ccord nce "ith st nd rd o&er ting &rocedures 10 Procedures 'or ensuring securit( o' d t inc#uding regu# r . c!5u&s nd )irus chec!s re i*&#e*ented in ccord nce "ith st nd rd o&er ting &rocedures 30 A sic 'i#e * inten nce &rocedures re i*&#e*ented in #ine "ith the st nd rd o&er ting &rocedures CONTENTS: /0 10 30 40 60 70 C#e ning$ Minor M inten nce nd Re&# ce*ents o' Consu* .#es Cre ting More S& ce in the % rd Dis! Re)ie"ing Progr *s De#eting Un" nted Fi#es Chec!ing % rd Dis! 'or Errors Viruses nd U& to D te Anti5Virus Progr *s

CONDITION: The tr inees-students *ust .e &ro)ided "ith the 'o##o"ing: E2ui&*ent nd Accessories &erson # co*&uter net"or! s(ste* co**unic tion e2ui&*ent &rinter sc nner !e(.o rd *ouse Su&&#ies nd M teri #s o''ice su&&#ies dis!ettes CDs Mi& dis!s Too#s Set o' scre" dri)er Le rning M teri #s Le rning e#e*ents- cti)it( sheets M nu' cturer@s * nu #

COMMON COMPETENC+ MODULE TITLE MODULE DESCRIPTOR

: : :

PERFORM WORKPLACE SAFETY PRACTICES PERFORMING WORKPLACE SAFETY PRACTICES This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes in 'o##o"ing he #th$ s 'et( nd securit( &r ctices0 It inc#udes de #ing "ith e*ergenc( situ tions nd * int ining s 'e &erson # st nd rd0 6 %rs0 NC II

NOMINAL DURATION CERTIFICATE LEVEL PRE5REQUISITE

: : :

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e$ the tr inees-students shou#d .e .#e to: LO /0 LO 10 LO 30 LO 40 Pr ctice "or!&# ce s 'et($ securit( nd h(giene s(ste*s$ &rocesses nd o&er tion Res&onds &&ro&ri te#( to ' u#ts$ &ro.#e*s nd e*ergenc( situ tions 6@s in "or!&# ce En)iron*ent # &rotection " reness

LO 1. P-)*%&*# 6.-,34)*# +)'#%(2 +#*/-&%( )$" 1(7&#$# +(+%#0+2 3-.*#++#+ )$" .3#-)%&.$ ASSESSMENT CRITERIA: /0 Correct he #th($ s 'et( nd securit( &rocedures re co*&#ied in #ine "ith the #egis# tion nd regu# tion 10 Correct he #th$ s 'et( nd securit( &rocedures re 'o##o"ed0 30 Are ches o' he #th$ s 'et( nd securit( &rocedures re identi'ied0 CONTENTS: /0 10 %e #th$ s 'et( nd securit( &rocedures Are ches &rocedures

CONDITIONS: /0 10 30 M nu #s % nd.oo! s 'et( nd securit( Re&ort Cs *&#eD

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS Britten-Or # e> *in tion Pr ctic # de*onstr tion

LO 0

R#+3.$"+ )33-.3-&)%#4( %. ')/4%+2 3-.84#0+ )$" #0#-7#$*( +&%/)%&.$+

ASSESSMENT CRITERIA: /0 E*ergenc( nd &otenti # e*ergenc( re recogni?ed nd &&ro&ri te ction re t !en 10 E*ergenc( &rocedures re 'o##o"ed in #ine "ith enter&rise &rocedures 30 Assist nce is sought 'ro* co##e gues to reso#)e or res&ond to e*ergenc( situ tion 40 S 'e &erson # &resent tion st nd rd re identi'ied nd 'o##o"ed CONTENTS: /0 E*ergenc( &rocedure Person # inEuries Fire E#ectrocution N tur # c # *it( Cri*in # cts 10 S 'e &erson # &resent tion st nd rd CONDITIONS: /0 10 30 40 E*ergenc( &rocedure * nu #s % nd.oo! s 'et( nd securit( Re&ort E*ergenc( dri##s 8 instruction-guide#ines

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 Britten-Or # e> *in tion 10 Pr ctic # de*onstr tion 30 O.ser) tion

LO 3.

5:+ &$ 6.-,34)*#

ASSESSMENT CRITERIA: /0 10 30 40 Fo##o" the &rinci&#es o' FI5FO Set side e)er(thing in its &ro&er &# ce Pro&er # .e#ing o' c .inets-she#)es S"ee& '#oor nd dust 'urniture nd 'i>tures

CONTENTS: /0 6@s Princi&#es

CONDITIONS: /0 10 30 40 60 so't .roo*s duster org ni?ers # .e#ing * teri #s * r!ers

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 10 30 Britten-Or # e> *in tion Pr ctic # de*onstr tion O.ser) tion

LO !

E$5&-.$0#$%)4 3-.%#*%&.$ )6)-#$#++

ASSESSMENT CRITERIA: /0 10 30 40 60 Segreg tes " stes Identi'( .io5degr d .#e 'ro* non5.io5degr d .#e E*&ties tr sh regu# r#( Use en)iron*ent # 'riend#( * teri #s in " ste dis&os # Pro&er " ste dis&os #

CONTENTS: /0 B ste * n ge*ent 10 Po##ution contro# 30 E''ect o' &o##ution 40 T(&es o' &o##ut nts CONDITIONS: Students *ust .e &ro)ided "ith the 'o##o"ing /0 10 30 40 Modu#es Re'erence .oo! ,uide#ines on " ste dis&os # F#(ers-.rochures

MET%ODOLO,+: /0 10 30 40 Se#' & ced-*odu# r De*onstr tion S* ## grou& discussion Dist nce educ tion

ASSESSMENT MET%ODS /0 10 30 Britten-Or # e> *in tion Pr ctic # de*onstr tion O.ser) tion

COMMON COMPETENC+ MODULE TITLE MODULE DESCRIPTOR

: : :

PROVIDE EFFECTIVE CUSTOMER SERVICE Pro)iding E''ecti)e Custo*er Ser)ice This *odu#e co)ers the !no"#edge$ s!i##s nd ttitude in

NOMINAL DURATION CERTIFICATE LEVEL PREREQUISITE

: : :

14 hrs0

SUMMAR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e$ the tr inee-student *ust .e .#e to: LO / A&&#( e''ecti)e )er. # nd non5)er. # co**unic tion s!i##s to res&ond to custo*er needs LO 1 Pro)ide &ro*&t nd 2u #it( ser)ice to custo*er LO 3 % nd#e 2ueries through te#e&hone$ ' > * chine$ internet nd e5* i# LO 4 % nd#e custo*er co*&# ints$ e) #u tion nd reco**end tions

LO 1 A334( #''#*%&5# 5#-8)4 )$" $.$;5#-8)4 *.00/$&*)%&.$ +,&44+ %. -#+3.$" %. */+%.0#- $##"+ ASSESSMENT CRITERIA: /0 St nd rd O&er ting Procedures CSOPD "hen greeting the guest "ere 'o##o"ed 10 In'or* tion "ere &ro&er#( disse*in ted 30 Use inter cti)e co**unic tion "ith others CONTENTS: /0 10 30 40 60 Person #it( de)e#o&*ent nd &u.#ic re# tions A sic or # co**unic tion- "riting *e*os nd #etters Pre& ring Eo. docu*ent tion Fo##o"ing instructions Fi##ing5out 'or*s

CONDITIONS: Students-Tr inees *ust .e &ro)ided "ith the 'o##o"ing: Too#s Recorder Micro&hone Fu##5.od( *irror Co*& n( dress E2ui&*ent Video C *er recorder Te#e)ision V%S-DVD P# (er M teri #s V: t &e CD M !eOu& !it Re'erences: Aoo!s$ .rochures$ * nu #s

Methodo#og( : Modu# r Cse#'5& ce #e rningD E#ectronic Le rning Industr( I**ersion De*onstr tion Fi#*5)ie"ing Assess*ent Method: Inter)ie" Cor #-2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s

LO

P-.5&"# 3-.03% )$" 9/)4&%( +#-5&*# %. */+%.0#-

ASSESSMENT CRITERIA: /0 Custo*er needs "ere ssessed ccording to re# tionshi&s .et"een 'ood nd re#igion$ gender$ 'o#!" (s$ *ores nd #i'e5c(c#e 10 Co**unic tion st nd rds in custo*er ser)ice "ere 'o##o"ed 30 Identi'ied o&&ortunities to enh nce the 2u #it( o' ser)ices nd &roducts "ere i*&#e*ented 40 Ti*e * n ge*ent CONTENTS: /0 Food nd cu#ture 10 E>&#or tion o' 'ood trends 5 P st$ &resent nd 'uture trend 30 Co**unic tion st nd rds in custo*er ser)ice CONDITIONS: Students-Tr inees *ust .e &ro)ided "ith the 'o##o"ing: Too#s Recorder Micro&hone Fu##5.od( *irror Co*& n( dress E2ui&*ent Video C *er recorder Te#e)ision V%S-DVD P# (er M teri #s V: t &e CD M !eOu& !it Re'erences: Aoo!s$ .rochures$ * nu #s

Methodo#og( : /0 10 30 40 60 Modu# r Cse#'5& ce #e rningD E#ectronic Le rning Industr( I**ersion De*onstr tion Fi#*5)ie"ing

Assess*ent Method: /0 Inter)ie" Cor #-2uestionn ireD 10 O.ser) tion 30 De*onstr tion o' Pr ctic # S!i##s

LO 3

H)$"4# 9/#-&#+ %1-./71 %#4#31.$#2 ')< 0)*1&$#2 &$%#-$#% )$" #;0)&4

ASSESSMENT CRITERIA: /0 A&&#ied te#e&hone ethics 10 A&&#ied correct &rocedure in using te#e&hone$ ' > * chine nd internet 30 D i#( re&ort is cco*&#ished ccording to co*& n( ru#es nd regu# tions CONTENTS: /0 Uses o' te#e&hone$ ' > * chine$ internet nd e5* i# 10 Te#e&hone nd e#ectronic * i# ethics 30 Procedures in h nd#ing 2ueries CONDITIONS: Students-Tr inees *ust .e &ro)ided "ith the 'o##o"ing: Too#s Recorder Micro&hone Fu##5.od( *irror Co*& n( dress E2ui&*ent Video C *er recorder Te#e)ision V%S-DVD P# (er F > * chine Co*&uter "ith &rinter nd internet connection M teri #s V: t &e CD M !eOu& !it Re'erences: Aoo!s$ .rochures$ * nu #s

Methodo#og( : /0 10 30 40 60 Modu# r Cse#'5& ce #e rningD E#ectronic Le rning Industr( I**ersion De*onstr tion Fi#*5)ie"ing

Assess*ent Method: /0 Inter)ie" Cor #-2uestionn ireD 10 O.ser) tion 30 De*onstr tion o' Pr ctic # S!i##s

LO !

H)$"4# */+%.0#- *.034)&$%+2 #5)4/)%&.$ )$" -#*.00#$")%&.$+

ASSESSMENT CRITERIA: /0 10 30 40 Inter)ie" s!i##s S!i##s in h nd#ing custo*er co*&# ints ,uide#ines in h nd#ing co*&# ints "ere identi'ied Co*&# ints "ere e) #u ted nd reso#)ed . sed on its n ture$ det i#s degree o' #i .i#it(

nd

CONTENTS: /0 ,uide#ines in h nd#ing co*&# ints 10 Procedures in res&onding nd reso#)ing co*&# ints CONDITIONS: Students-Tr inees *ust .e &ro)ided "ith the 'o##o"ing: Too#s Recorder Micro&hone Fu##5.od( *irror Co*& n( dress E2ui&*ent Video C *er recorder Te#e)ision V%S-DVD P# (er F > * chine Co*&uter "ith &rinter nd internet connection M teri #s V: t &e CD M !eOu& !it Re'erences: Aoo!s$ .rochures$ * nu #s

Methodo#og( : /0 10 30 40 60 Modu# r Cse#'5& ce #e rningD E#ectronic Le rning Industr( I**ersion De*onstr tion Fi#*5)ie"ing

Assess*ent Method: /0 Inter)ie" Cor #-2uestionn ireD 10 O.ser) tion 30 De*onstr tion o' Pr ctic # S!i##s

UNIT OF COMPETENC+ : MODULE TITLE :

PROVIDE HOUSEKEEPING SERVICES TO GUEST PROVIDING HOUSEKEEPING SERVICES TO GUEST This *odu#e co)ers the !no"#edge$ s!i##s nd ttitude in &ro)iding gener # house!ee&ing ser)ices to guest0

MODULE DESCRIPTOR :

NOMINAL DURATION CERTIFICATE LEVEL PRE5REQUISITE

: : : NATIONAL CERTIFICATE LEVEL II

SUMAMR+ OF LEARNIN, OUTCOMES: U&on co*&#etion o' this *odu#e$ the tr inee- student *ust .e .#e to: LO /0 Identi'( nd &er'or* di''erent house!ee&ing ser)ices LO 10 % nd#e house!ee&ing re2uests LO 30 Ad)ice guests on roo* nd house!ee&ing e2ui&*ent

LO 1. IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES ASSESSMENT CRITERIA: /0 ,uest rri) # #ist nd guest histor( re re)ie"ed . sed on guest 'o#io0 10 ,uest is greeted nd c!no"#edged .( use o' n *e "hene)er &ossi.#e0 30 U&se##ing nd se##ing techni2ues re &re& red in ccord nce "ith industr( &o#ic( nd &rocedure 40 ,uests re courteous#( d)ised on correct us ge o' e2ui&*ent 60 M #'unctions re &ro*&t#( re&orted in ccord nce "ith St nd rd O&er ting Procedures$ nd "here &ossi.#e$ #tern ti)e rr nge*ents re * de to *eet guest needs0 70 A co##ection ti*e 'or re2uested e2ui&*ent is greed u&on "here &&ro&ri te0 90 Coordin tion "ith other de& rt*ent is done in ccord nce "ith hote#@s org ni? tion # structure nd its 'unction0 :0 ,uest re2uests re noted nd coordin ted "ith other de& rt*ent concerned

CONTENT: /0 %ote# codes nd regu# tions 10 Inter&erson # s!i##s: Co**unic tion nd #istening S!i##s 30 U&se##ing nd se##ing techni2ues 40 A sic o&er tion # s!i##s on ' ci#ities nd e2ui&*ent 60 Person # h(giene 70 %ote# org ni? tion structure: de& rt*ents nd its 'unctions HR n! nd Fi#eI 90 Pre& ring re2uisitions 'or * inten nce ser)ices

CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s T &es Arochures- * nu #s ,uest 'o#io$ guest #ist c ution signs E2ui&*ent Te#e&hone Co*&uter Sho"er C"ith hot nd co#dD re'riger tor e#ectric ' n ir conditioning unit she#)es # r* c#oc! te#e)ision nd )ideo &# (er M teri #s- Su&&#ies Pen nd & &er %ouse!ee&ing- FO 'or*s o&er ting * nu #s roo* su&&#ies nd *enities

MET%ODOLOL,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion

LO . HANDLE HOUSEKEEPING RE=UESTS ASSESSMENT CRITERIA: /0 Re2uests re h nd#es in &o#ite nd 'riend#( * nner in ccord nce "ith the est .#ish*ent@s custo*er ser)ice st nd rds nd securit( &rocedures0 10 ,uest is c!no"#edged .( use o' n *e "hene)er &ossi.#e 30 Det i#s o' re2uests * de re con'ir*ed nd noted in ccord nce "ith industr( &rocedures 40 A&&ro&ri te &o#ogies re * de "hen re2uests h s risen 'ro* .re !do"n in roo* ser)ice 60 Ti*e#iness 'ro *eting re2uests re greed u&on "ith guests 70 Re2uested ite*s re &ro*&t#( #oc ted nd de#i)ered "ithin greed ti*e'r *es0 90 Ite*s 'or &ic!5u& re co##ected "ithin greed ti*e'r *es

CONTENTS: /0 %ouse!ee&ing nd Front O''ice 'or*s 10 Codes nd regu# tions 30 % nd#e 2ueries through te#e&hone$ ' > * chine$ internet nd e5* i# 40 Inter&erson # s!i##s: Co**unic tion nd #istening s!i##s 60 U&se##ing nd se##ing techni2ues

CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s .roo*s s2ueegees dust & ns rugs 'or ) rious &ur&oses toi#et .o"# .rush toi#et &u*& g#o)es *o& s2uee?er ste& # dder .uc!ets sorting . s!ets .rushes E2ui&*ent Te#e&hone Co*&uter guest roo* Cco*&#ete nd o&er tion # # .or tor(D re'riger tor e#ectric ' n ir conditioning unit she#)es # r* c#oc! te#e)ision nd )ideo &# (er ) cuu* c#e ners c r&et s"ee&er . .(@s cri. ro##5 " ( .eds- cots c dd(- tro##e( M teri #s- Su&&#ies Pen nd & &er %ouse!ee&ing- FO 'or*s o&er ting * nu #s roo* su&&#ies nd *enities .rochures nd r tes c#e ning che*ic #s 'irst id !it

MET%ODOLO,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion

UNIT OF COMPETENC+ : MODULE TITLE :

PREPARE ROOMS FOR GUESTS PREPARING ROOMS FOR GUESTS This *odu#e de #s "ith the !no"#edge nd s!i##s re2uired in c#e ning nd &re& ring roo* 'or guests ccording to industr( st nd rds0

MODULE DESCRIPTION :

NOMINAL DURATION CERTIFICATE LEVEL PRE5REQUISITE

: : : NATIONAL CERTIFICATE LEVEL II

SUMMAR+ OF LEARNIN, OUTCOMES: LO /0 Set5u& e2ui&*ent nd tro##e(s LO 10 Access roo*s 'or ser)icing LO 30 M !e 8u& .eds LO 40 C#e n nd c#e r roo*s LO 60 C#e n nd store tro##e(s nd e2ui&*ent

LO 1. SET;UP E=UIPMENT AND TROLLEYS ASSESSMENT CRITERIA: /0 C#e ning su&&#ies nd e2ui&*ent re2uired 'or ser)icing roo*s re correct#( se#ected nd &re& red 'or use 10 Su&&#ies 'or tro##e(s re ccur te#( identi'ied nd se#ected or ordered in su''icient nu*.ers in ccord nce "ith est .#ish*ent &rocedures0 30 Tro##e(s s 'e#( #o ded "ith de2u te su&&#ies in ccord nce "ith est .#ish*ent &rocedures0 CONTENTS: /0 T(&es nd uses o' c#e ning e2ui&*ent 10 T(&es c#e ning * teri #s nd su&&#ies nd their uses 30 C# ssi'ic tion o' c#e ning too#s$ e2ui&*ent nd * teri #s ccording to their uses nd c re 40 Setting5u& o' tro##e(- c dd( "ith c#e ning * teri #s ccording to needs nd est .#ish*ent st nd rds0 60 S 'et( *e sures in h nd#ing di''erent c#e ning e2ui&*ent nd che*ic #s 70 S 'e !ee&ing &r ctices 90 S 'et( h ? rds nd &rec utions CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s .roo*s s2ueegees dust & ns rugs 'or ) rious &ur&oses toi#et .o"# .rush toi#et &u*& ru..er g#o)es *o& s2uee?er ste& # dder .uc!ets sorting . s!ets .rushes dish s&onge s&r ( .ott#es co. "e. re*o)ers &ron " ter hose E2ui&*ent Te#e&hone Co*&uter guest roo* Cco*&#ete nd o&er tion # # .or tor(D re'riger tor e#ectric ' n ir conditioning unit she#)es # r* c#oc! te#e)ision nd )ideo &# (er ) cuu* c#e ners c r&et s"ee&er . .(@s cri. ro##5 " ( .eds- cots c dd(- tro##e( so' t .#es c .inets '#oor &o#isher M teri #s- Su&&#ies Pen nd & &er %ouse!ee&ing- FO 'or*s o&er ting * nu #s roo* su&&#ies nd *enities .rochures nd r tes c#e ning che*ic #s 'irst id !it " ter detergents dro& sheets- ru..er * ts s niti?ing gents s* ## to"e#s g r. ge . gs ir 'reshener disin'ect nts #int 'ree c#othes so#)ents scouring & ds

MET%ODOLO,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion

LO . ACCESS ROOMS FOR SERVICING ASSESSMENT CRITERIA: /0 Roo*s re2uiring ser)ice re correct#( identi'ied . sed on in'or* tion su&&#ied to house!ee&ing st ''0 10 Roo*s re ccessed in ccord nce "ith the est .#ish*ent@s custo*er ser)ice nd securit( &rocedures0 CONTENTS: /0 Codes nd regu# tion 10 A sic &hr seo#ogies in house!ee&ing 30 %ouse!ee&ing re&orts$ chec!#ists nd 'or*s CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s %ouse!ee&ing re&orts nd endorse*ents E2ui&*ent Te#e&hone Co*&uter M teri #s- Su&&#ies Pen nd & &er %ouse!ee&ing- FO 'or*s .rochures- r tes St nd rd roo* *enities

MET%ODOLO,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion

LO 3. MAKE UP BEDS ASSESSMENT CRITERIA: /0 Aeds nd * trices re stri&&ed$ &i##o"s nd #inen re chec!ed 'or st ins nd d * ge nd roo*s re chec!ed "hether guests #e't n( ) #u .#es0 10 Ite*s "ith st ins re i**edi te#( segreg ted nd 'or" rded to the # undr( de& rt*ent 30 Aed #inens re re&# ced in ccord nce "ith est .#ish*ent st nd rds nd &rocedures0 CONTENTS: /0 T(&es nd si?es o' #inens$ &i##o"s nd .ed sheets 10 Procedures in * !ing u& .eds nd cots 30 Co#or h r*on( CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s # *& sh de &i##o"s &i##o" c ses .ed sheets tr sh c n- g r. ge .in .# n!ets *irror .ed co)er MET%ODOLO,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion E2ui&*ent .ed dresser t .#e ch ir M teri #s- Su&&#ies tissue tr sh .in -g r. ge #inens

LO !. CLEAN AND CLEAR ROOMS ASSESSMENT CRITERIA: /0 Roo*s re c#e ned in correct order nd "ith *ini*u* disru&tion to guests 10 A## 'urniture$ 'i>tures nd 'ittings re c#e ned nd chec!ed in ccord nce "ith est .#ish*ent &rocedures nd h(giene- s 'et( guide#ines 30 A## ite*s re reset in ccord nce "ith est .#ish*ent st nd rds 40 Roo* su&&#ies re chec!ed$ re&#enished or re&# ced in ccord nce "ith est .#ish*ent st nd rds 60 Pests re &ro*&t#( identi'ied nd &&ro&ri te ction is t !en in ccord nce "ith s 'et( nd est .#ish*ent st nd rds 70 Roo*s re chec!ed 'or n( de'ects$ nd these re ccur te#( re&orted in ccord nce "ith est .#ish*ent &rocedures0 90 D * ged ite*s re recorded in ccord nce "ith est .#ish*ent &rocedures :0 An( unusu # or sus&icious &erson$ ite* or occurrence is &ro*&t#( re&orted in ccord nce "ith est .#ish*ent &rocedures0 ;0 ,uest@s .e#ongings #e't in ) c ted roo*s re co##ected nd stored in ccord nce "ith #ost nd 'ound est .#ish*ent &rocedures

CONTENTS: /0 M teri #s$ too#s$ che*ic # gents nd e2ui&*ent needed in c#e ning guest roo* 10 Procedures on c#e ning guest roo* 0 occu&ied-) c nt .0 cei#ings nd '#oorings c0 # n i re d0 'urniture nd 'i>tures e0 .ed 30 Procedures in c#e ning 'urniture nd 'i>tures 40 Procedures in c#e ning . throo* nd toi#et 60 Identi'(ing &ests nd &&#(ing &ro&er contro# 70 Procedures in *i>ing s niti?ing gents 90 S niti?ing roo*s nd . throo*s :0 Re&#enishing roo* nd . throo* su&&#ies nd *enities ;0 S 'et( *e sures in c#e ning /<0 %o*e * n ge*ent &r ctices //0 C#e ning *otion in guest roo*

CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s .roo*s s2ueegees dust & ns rugs 'or ) rious &ur&oses toi#et .o"# .rush toi#et &u*& ru..er g#o)es *o& s2uee?er ste& # dder .uc!ets sorting . s!ets .rushes dish s&onge s&r ( .ott#es co. "e. re*o)ers &ron " ter hose d *& c#oth E2ui&*ent Te#e&hone Co*&uter guest roo* Cco*&#ete nd o&er tion # # .or tor(D re'riger tor e#ectric ' n ir conditioning unit she#)es # r* c#oc! te#e)ision nd )ideo &# (er ) cuu* c#e ners c r&et s"ee&er . .(@s cri. ro##5 " ( .eds- cots c dd(- tro##e( so' t .#es c .inets '#oor &o#isher M teri #s- Su&&#ies Pen nd & &er %ouse!ee&ing- FO 'or*s o&er ting * nu #s roo* su&&#ies nd *enities .rochures nd r tes c#e ning che*ic #s 'irst id !it " ter detergents dro& sheets- ru..er * ts s niti?ing gents s* ## to"e#s g r. ge . gs ir 'reshener disin'ect nts #int 'ree c#othes so#)ents scouring & ds insecticide- &esticide

MET%ODOLO,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion

LO 5. CLEAN AND STORE TROLLEYS AND E=UIPMENT ASSESSMENT CRITERIA: /0 Tro##e(s nd e2ui&*ent re c#e ned 'ter use in ccord nce "ith est .#ish*ent &rocedures 10 A## ite*s re correct#( stored in ccord nce "ith est .#ish*ent &rocedures 30 Su&&#ies nd ite*s re chec!ed nd re&#enished or re5ordered in ccord nce "ith est .#ish*ent &rocedures0

CONTENTS: /0 T(&es o' c#e ning * teri #s nd e2ui&*ent 10 C#e ning nd !ee&ing c#e ning * teri #s nd e2ui&*ent ccording to * nu' cturer@s o&er ting &rocedures nd est .#ish*ent st nd rds0 30 S 'e !ee&ing &r ctices in ccord nce "ith est .#ish*ent st nd rds0

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s .roo*s s2ueegees dust & ns rugs 'or ) rious &ur&oses toi#et .o"# .rush toi#et &u*& ru..er g#o)es *o& s2uee?er ste& # dder .uc!ets sorting . s!ets .rushes dish s&onge s&r ( .ott#es co. "e. re*o)ers &ron " ter hose d *& c#oth E2ui&*ent Te#e&hone Co*&uter guest roo* Cco*&#ete nd o&er tion # # .or tor(D re'riger tor e#ectric ' n ir conditioning unit she#)es # r* c#oc! te#e)ision nd )ideo &# (er ) cuu* c#e ners c r&et s"ee&er . .(@s cri. ro##5 " ( .eds- cots c dd(- tro##e( so' t .#es c .inets '#oor &o#isher M teri #s- Su&&#ies Pen nd & &er %ouse!ee&ing- FO 'or*s o&er ting * nu #s roo* su&&#ies nd *enities .rochures nd r tes c#e ning che*ic #s 'irst id !it " ter detergents dro& sheets- ru..er * ts s niti?ing gents s* ## to"e#s g r. ge . gs ir 'reshener disin'ect nts #int 'ree c#othes so#)ents scouring & ds insecticide- &esticide

MET%ODOLO,+: ASSESSMENT MET%OD: Inter)ie" Cor #- 2uestionn ireD O.ser) tion De*onstr tion o' Pr ctic # S!i##s Britten e> *in tion Modu# r Cse#'5& cedD E#ectronic #e rning Industr( I**ersion Fi#* )ie"ing De*onstr tion Discussion

UNIT OF COMPETENC+ : MODULE TITLE :

PROVIDE VALET SERVICE PROVIDING VALET SERVICE

MODULE DESCRIPTOR : This *odu#e co)ers the . sic !no"#edge$ s!i##s nd ttitude re2uired 'or ) #et ser)ice &ro)iders in co**erci # cco**od tion est .#ish*ent0 E>&erienced st '' *e*.ers "ith sound org ni? tion nd inter&erson # s!i##s gener ##( undert !e this ro#e0 PRE5 REQUISITE :

SUMMAR+ OF LEARNIN, OUTCOMES: LO /0 Identi'( V #et ser)ices LO 10 Per'or* &ro&er coordin tion to ensure o&ti*u* &ri) c($ securit( nd con'identi #it( o' ## guests0 LO 30 Dis&# ( &ro'ession # ) #et st nd rds LO 40 Ensure &ro&er h nd#ing o' guest@s &ro&ert(0

LO 1. IDENTIFY VALET SERVICES ASSESSMENT CRITERIA: /0 Identi'( ser)ices re2uired or &re'erred .( guests in ccord nce "ith est .#ish*ent &rocedures0 10 Est .#ishes r &&ort nd good"i## "ith guests through or #- "ritten co**unic tion0 CONTENTS: /0 A sic ro#es o' ) #et ser)ice "ithin Phi#i&&ine hos&it #it( industr(0 10 Aui#ding guest r &&ort through or # nd "ritten co**unic tion 30 Procedures in &er'or*ing ) #et ser)ices: 0 Pic!ing5 u& # undr( .0 Chec!ing # undr( 'or &ossi.#e d * ges c0 Sorting$ endorsing nd de#i)er( o' # undr( 40 Procedures in !ee&ing # undr( re c#e n in ccord nce "ith est .#ish*ent st nd rds0 CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s C dd(- tro##e( # undr( . s!et # .e#er E2ui&*ent #ugg ge c rrier sorting she#)es M teri #s- Su&&#ies &en nd & &er t gs house!ee&ing 'or*s

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

Third & rt( re&ort

LO . PERFORM PROPER COORDINATION TO ENSURE OPTIMUM PRIVACY2 SECURITY AND CONFIDENTIALITY OF ALL GUESTS ASSESSMENT CRITERIA: /0 Coordin te "ith roo*s !ee&ing su&er)isor 'or the de#i)er( o' &rocessed ite*s in ccord nce "ith est .#ish*ent St nd rd O&er ting Procedures0 10 Coordin te "ith Front O''ice- %ouse!ee&ing in ccord nce "ith St nd rd O&er ting Procedures0 30 In'or* # undr( o''ice o' his "here .outs in c se o' need 'or his ser)ice0 40 Coordin te "ith sorter- * r!er .out s&eci # instructions o' guest0 60 Chec!ing # undr( ite*s 'or d * ges nd in'or* guest i**edi te#( i' there re0

CONTENTS: /0 Org ni? tion # ch rt o' the house!ee&ing de& rt*ent 10 Pre& re re&orts nd endorse*ents o' ) #et ser)ice &ro)ider 30 Procedure o' sorting nd * r!ing o' # undr( ite*s0 40 Chec!ing # undr( condition 60 De#i)er( o' # undr( nd #ugg ge to guest roo*0

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s C dd(- tro##e( # undr( . s!et # .e#er E2ui&*ent #ugg ge c rrier sorting she#)es " shing * chine dr(ing * chine dr(5" shing e2ui&*ent M teri #s- Su&&#ies &en nd & &er t gs house!ee&ing 'or*s org ni? tion # ch rt # undr( su&&#ies # undr( ite*s # undr( re&ort 'or*s

MET%ODOLO,+: Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour

Industr( I**ersion Fi#* )ie"ing

ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort

LO 3. DISPLAY PROFESSIONAL VALET STANDARDS ASSESSMENT CRITERIA: /0 R &&ort is est .#ished nd 'ee#ing s o' good"i## re enh nced .et"een the guest nd the est .#ish*ent through good or # nd "ritten co**unic tion0 10 In'or* tion .out indi)idu # guest is ccessed nd uti#i?ed to &ro)ide &erson #i?ed nd 2u #it( ser)ice0 30 V #et groo*ing nd co**unic tion st nd rds re 'o##o"ed in ccord nce "ith est .#ish*ent st nd rds0 CONTENTS: /0 A sic cont ct #ists nd det i#s$ nd . sic custo*er &re'erence &ro'i#es0 10 Co**unic tion &hr ses o' ) #et ser)ice &ro)ider "ith guest in ccord nce "ith est .#ish*ent st nd rds 30 Person #it( de)e#o&*ent: ,roo*ing nd &erson # h(giene CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Records- &ro'i#es o' guests

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

Third & rt( re&ort

LO !. CARE FOR GUEST PROPERTY ASSESSMENT CRITERIA: /0 Lugg ge is un& c!ed$ stored nd & c!ed ne t#( in ccord nce "ith guest instructions0 10 ,uest c#othes re &&ro&ri te#( &re& red nd &resented$ re d( 'or guest use0 30 Shoes re correct#( c#e ned 40 Re& irs re * de or org ni?ed in ccord nce "ith est .#ish*ent &rocedures0 60 Con'identi #it( reg rding guest &ro&ert( nd cti)ities is * int ined in ccord nce "ith #eg # nd ethic # st nd rds0

CONTENTS: /0 Procedure in un& c!ing$ storing nd & c!ing o' guest #ugg ge in ccord nce "ith guest instructions0 10 Procedure in &ressing nd &resenting guest@s c#othes re d( 'or use0 30 Identi'( c#e ning * teri #s nd su&&#ies &&ro&ri te 'or shoes . sed on * teri # o' shoes0 40 C#e ning nd &re& ring guest@s shoes in ccord nce "ith est .#ish*ent st nd rds 60 A sic d rning nd *ending 'or c#othing nd #inen nd re& ir o' other ccessories0 70 Protoco#s 'or ensuring o&ti*u* &ri) c( nd con'identi #it( 'or ## guests0

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s shoe .rush c#e ning r gs E2ui&*ent #ugg ge c rrier '# t iron ste * &ressers ironing .o rd c .inets M teri #s- Su&&#ies c#e ning gents need#es nd thre ds &en nd & &er guest 'o#io

MET%ODOLO,+: Modu# r Cse#'5& cedD E#ectronic #e rning

ASSESSMENT MET%ODS:

De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort

UNIT OF COMPETENC+ : MODULE TITLE :

CLEAN PREMISES CLEANING PREMISES

MODULE DESCRIPTOR : This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes re2uired in c#e ning &re*ises o' n cco**od tion industr(0 It inc#udes se#ection nd set5u& o' e2ui&*ent nd * teri #s= c#e ning o' .oth "et nd dr( re s= nd * inten nce o' c#e ning e2ui&*ent nd * teri #s0 NOMINAL DURATION PRE5REQUISITE : :

SUMMAR+ OF LEARNIN, OUTCOMES: LO /0 Se#ect nd use e2ui&*ent nd * teri #s &ro&er#( 'or c#e ning &re*ises0 LO 10 Co*&#( "ith occu& tion #= he #th nd s 'et( re2uire*ents in &re& ring dr( nd "et c#e ning gents nd che*ic #s LO 30 Identi'( nd e>&# in di''erent c#e ning o&er tions$ che*ic #s nd tre t*ent o' co**on h ? rds in the "or!&# ce LO 40 Dis&ose g r. ge nd used che*ic #s &ro&er#( LO 60 C#e n "et nd dr( re s ccording to enter&rise &rocedures LO 70 M int in nd store c#e ning e2ui&*ent nd che*ic #s

LO 1. SELECT AND USE E=UIPEMNT AND MATERIALS PROPERLY FOR CLEANING PREMISES ASSESSMENT CRITERIA: /0 E2ui&*ent re se#ected ccording to t(&e o' c#e ning to .e undert !en 10 A## e2ui&*ent re chec!ed i' c#e n nd in s 'e "or!ing condition &rior to use 30 Suit .#e dr( nd "et c#e ning gents nd che*ic #s re se#ected nd &re& red in ccord nce "ith * nu' cturer@s nd re#e) nt occu& tion # he #th nd s 'et( re2uire*ents 40 Protecti)e c#othing re se#ected nd used "here necess r(0 CONTENTS: /0 Co**on e2ui&*ent nd c#e ning che*ic #s nd gents nd their us ge in ccord nce "ith * nu' cturer@s instruction 10 Identi'ic tion nd tre t*ent o' co**on h ? rds in the "or! re 30 Occu& tion # he #th nd s 'et( re2uire*ents 40 Co**on &rotecti)e c#othing nd * teri #s nd their &&ro&ri te use0 60 Chec!ing s 'et( nd "or!ing conditions o' c#e ning e2ui&*ent in ccord nce "ith * nu' cturer@s instruction nd est .#ish*ent o&er ting st nd rds0 CONDITON: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s B ter&roo' c#othing nd 'oot"e r L c!ets A&ron Mo&s$ .roo*s$ .rushes O)er ##s P ns , r. ge rece&t c#es Auc!ets %e d"e r E2ui&*ent V cuu* c#e ners Po#isher- scru..ers M teri #s- Su&&#ies c#e ning gents nd che*ic #s gogg#es nd * s!s dusters dust & ns g r. ge . gs

MET%ODOLO,+: Modu# r Cse#'5& cedD

ASSESSMENT MET%ODS:

E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort

LO . COMPLY WITH OCCUPATIONAL HEALTH AND SAFETY RE=UIREMENTS I PREPARING DRY AND WET CLEANING AGENTS AND CHEMICALS ASSESSMENT CRITERIA: /0 Occu& tion # he #th nd s 'et( re2uire*ents re co*&#ied "ith 10 E2ui&*ent re chec!ed i' c#e n nd in s 'e "or!ing conditions &rior to use 30 A&&ro&ri te use o' &rotecti)e c#othing is o.ser)ed0 CONTENTS: /0 Po#icies nd &rocedures re# ted to c#e ning o&er tions nd dis&os # o' used che*ic #s in ccord nce "ith est .#ish*ent o&er ting st nd rds 10 Securit( &rocedures o' est .#ish*ent 30 L "s on gener # "or!&# ce s 'et($ h ? rdous su.st nces nd * nu # h nd#ing nd stor ge re2uire*ents 40 Chec!ing s 'et( nd "or!ing condition o' c#e ning e2ui&*ent in ccord nce "ith * nu' cturer@s instructions nd est .#ish*ent &rocedures

CONDITIONS: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s B ter&roo' c#othing nd 'oot"e r L c!ets A&ron Mo&s$ .roo*s$ .rushes O)er ##s P ns , r. ge rece&t c#es Auc!ets %e d"e r E2ui&*ent V cuu* c#e ners Po#isher- scru..ers M teri #s- Su&&#ies c#e ning gents nd che*ic #s gogg#es nd * s!s dusters dust & ns g r. ge . gs Mi>ing 'or*u# Po#icies nd # "s on gener # "or!&# ce s 'et(

MET%ODOLO,+: Modu# r Cse#'5& cedD

ASSESSMENT MET%ODS:

E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort

LO 3. IDENTIFY AND E>PLAIN DIFFERENT CLEANING OPERATIONS2 CHEMICALS AND TREATMENT OF COMMON HAZARDS ASSESSMENT CRITERIA: /0 Possi.#e custo*er incon)enience is considered "hen schedu#ing nd &er'or*ing c#e ning t s!0 10 Bet nd dr( re s re &re& red to .e c#e ned nd h ? rds re identi'ied 30 C#e ning gents or che*ic #s re se#ected 'or s&eci'ic re s in ccord nce "ith * nu' cturer@s reco**end tions$ s 'et( &rocedures nd est .#ish*ent &o#icies nd &rocedures0 40 E2ui&*ent is used correct#( nd s 'e#( in ccord nce "ith * nu' cturer@s reco**end tions0

CONTENT: /0 Identi'(ing &ossi.#e incon)eniences nd h ? rds t "or! re 0 10 C#e ning t s! is schedu#ed nd &er'or*ed in ccord nce "ith custo*er con)enience nd est .#ish*ent &o#icies0 30 Procedure in c#e ning o&er tions 'or s&eci'ic re s: - . throo*s - . #conies$ &ri) te #ounge re s$ &u.#ic re s - !itchen - 'unction roo*s - stor ge re s

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s B ter&roo' c#othing nd 'oot"e r L c!ets A&ron Mo&s$ .roo*s$ .rushes O)er ##s P ns , r. ge rece&t c#es Auc!ets E2ui&*ent V cuu* c#e ners Po#isher- scru..ers M teri #s- Su&&#ies o&er ting * nu #s nd .rochures gogg#es nd * s!s dusters dust & ns g r. ge . gs disin'ect nts

%e d"e r signs nd d)isories

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

LO !. DISPOSE GARBAGE AND USED CHEMICALS PROPERLY ASSESSMENT CRITERIA: /0 , r. ge nd used che*ic #s re dis&osed o' in ccord nce "ith h(giene$ s 'et( nd en)iron*ent # #egis# tion re2uire*ents0 CONTENTS: /0 Pro&er dis&os # o' used che*ic #s in ccord nce "ith * nu' cturer@s instructions nd s 'et( nd en)iron*ent # #egis# tion re2uire*ents0 10 Procedure in g r. ge dis&os # in ccord nce "ith est .#ish*ent st nd rds CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s g r. ge rece&t c#es g r. ge .in- tr sh c n E2ui&*ent M teri #s- Su&&#ies * nu #s nd .rochures g r. ge . gs s 'et( nd en)iron*ent #egis# tion &o#icies

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

Third & rt( re&ort

LO 5. CLEAN WET AND DRY AREAS ASSESSMENT CRITERIA: /0 Bet nd dr( re s c#e ned in ccord nce "ith est .#ish*ent st nd rd o&er ting &rocedure0 10 C#e ning gents or che*ic #s re se#ected nd &&#ied 'or s&eci'ic re s in ccord nce "ith * nu' cturer@s reco**end tions$ s 'et( &rocedures nd est .#ish*ent &o#icies nd &rocedures0 30 Bor! re is . rric ded or " rning signs re &# ced$ s &&ro&ri te$ to reduce ris! to co##e gues nd custo*ers

CONTENTS: /0 Procedures in c#e ning &u.#ic . throo*s 10 Procedures in C#e ning &u.#ic re s Cintern # nd e>tern #D$ &ri) te #ounge re s nd . #conies 30 Procedure in c#e ning 'unction roo*s 40 Procedure in c#e ning !itchen 60 C#e ning stor ge re s

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s B ter&roo' c#othing nd 'oot"e r L c!ets A&ron Mo&s$ .roo*s$ .rushes O)er ##s P ns , r. ge rece&t c#es Auc!ets %e d"e r Signs nd d)isories E2ui&*ent V cuu* c#e ners Po#isher- scru..ers C r&et s"ee&ers M teri #s- Su&&#ies O&er ting * nu #s nd .rochures ,ogg#es nd * s!s Dusters Dust & ns , r. ge . gs Disin'ect nts C#e ning gents Detergents Deodori?ers Furniture nd 'i>ture

S2ueegees

c#e ners- &o#ishers ,ener # s&ot c#e ning gent ,# ss c#e ners Deodori?ers

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

LO ?. MAINTAIN AND STORE CLEANING E=UIPMENT AND CHEMICALS ASSESSMENT CRITERIA: /0 E2ui&*ent re c#e ned 'ter sue in ccord nce "ith enter&rise re2uire*ents nd * nu' cturer@s instructions0 10 Routine * inten nce is c rried out or rr nged in ccord nce "ith enter&rise &rocedures 30 F u#ts re identi'ied nd re&orted in ccord nce "ith est .#ish*ent &rocedures 40 E2ui&*ent re stored in the design ted re nd in condition re d( 'or re5use0 60 Che*ic #s re stored in ccord nce "ith he #th nd s 'et( re2uire*ents

CONTENTS: /0 Procedure in "i&ing do"n nd c#e ning o' c#e ning e2ui&*ent$ too#s nd * teri #s 10 Procedure in " shing nd rinsing e2ui&*ent nd too#s 30 Procedure in dr(ing out nd s niti?ing c#e ning e2ui&*ent$ too#s nd * teri #s 40 Procedure in dis* nt#ing nd re5 sse*.#ing c#e ning e2ui&*ent in ccord nce "ith * nu' cturer@s instruction0 60 Routine * inten nce nd &re)enti)e * inten nce &rogr *s in ccord nce "ith s 'et( nd securit( &rocedures nd est .#ish*ent o&er tions

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s B ter&roo' c#othing nd 'oot"e r L c!ets A&ron Mo&s$ .roo*s$ .rushes O)er ##s P ns , r. ge rece&t c#es E2ui&*ent V cuu* c#e ners Po#isher- scru..ers C r&et s"ee&ers M teri #s- Su&&#ies O&er ting * nu #s nd .rochures ,ogg#es nd * s!s Dusters Dust & ns , r. ge . gs Disin'ect nts C#e ning gents

Auc!ets %e d"e r Signs nd d)isories S2ueegees

Detergents Deodori?ers Furniture nd 'i>ture c#e ners- &o#ishers ,ener # s&ot c#e ning gent ,# ss c#e ners Deodori?ers

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

UNIT OF COMPETENC+ : MODULE TITLE :

LAUNDER LINEN AND GUEST CLOTHES LAUNDERING LINEN AND GUEST CLOTHES

MODULE DESCRIPTOR : This *odu#e co)ers . sic !no"#edge$ s!i##s nd ttitudes re2uired in " shing nd ironing c#othes nd #inen0 It inc#udes chec!ing nd sorting= re*o)ing st ins= &re& ring " shing e2ui&*ent nd su&&#ies$ # undr( &rocess nd * inten nce o' # undr( re nd e2ui&*ent0 NOMINAL DURATION PRE5REQUISITE : :

SUMMAR+ OF LEARNIN, OUTCOMES: LO /0 Identi'( t(&es o' ' .ric nd # undr( e2ui&*ent LO 10 O.ser)e s 'et( &r ctices in h nd#ing # undr( e2ui&*ent nd che*ic #s LO 30 Fo##o" correct &rocedure in # undering &rocess 'or guest@s # undr( ite*s LO 40 P c! ge nd store # undr( ite*s

LO 1. IDENTIFY TYPES OF FABRIC AND LAUNDRY E=UIPMENT ASSESSMENT CRITERIA: /0 Ite*s re correct#( sorted ccording to the c#e ning &rocess re2uired nd the urgenc( o' the ite* 10 L undr( *ethods re correct#( se#ected in ccord nce "ith te>ti#e # .e#ing codes nd . sed on: 0 t(&e o' ' .ric nd 'i.er .0 d(e ' stness c0 *ount o' soi# ge d0 " shing instructions 30 L undr( e2ui&*ent is &ro&er#( o&er ted in ccord nce "ith * nu' cturer@s instructions

CONTENT: /0 T(&es o' 'i.ers nd ' .rics 10 L undr( ter*s nd st nd rd # undering *ethods 30 T(&es nd us ge o' " shing e2ui&*ent: " shing * chine nd dr(ers 40 T(&es nd us ge o' # undr( che*ic #s nd c#e ning gents 60 C# ssi'ic tions nd us ge o' st in re*o)ing gents 70 T(&es o' ' .ric so'tener 90 Re ding te>ti#e # .e# codes :0 Procedures in sorting # undr( ite*s

CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s 'i.er- ' .ric s *&#es di''erent #inens nd # undr( ite*s E2ui&*ent " shing * chine dr(ing * chine M teri #s- Su&&#ies O&er ting * nu #s nd .rochures &en nd & &er

# .e#er h ngers # undr( . s!ets " sh . sin .uc!et " ter hose

dr(5c#e ning * chine '# t iron ste * &ressers ironing .o rd sorting she#)es

.#e ching gent st in re*o)ing gent ' .ric so'teners s niti?ing gent A## &ur&ose c#e ning gent c#e ning so#ution detergents C#i2uid$ &o"derD re&ort 'or*s

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

LO . OBSERVE SAFETY PRACTICES IN HANDLING LAUNDRY E=UIPMENT AND CHEMICALS ASSESSMENT CRITERIA: /0 L undr( *ethods re correct#( se#ected in ccord nce "ith te>ti#e # .e#ing codes nd . sed on: 0 t(&e o' ' .ric nd 'i.er .0 d(e ' stness c0 *ount o' soi# ge d0 " shing instructions 10 Ite*s 'or # undering re chec!ed 'or st ins nd st ins re tre ted using the correct &rocess 30 C#e ning gents nd che*ic #s re correct#( used in ccord nce "ith * nu' cturer@s instructions nd s&eci'ic # undr( e2ui&*ent 40 L undr( e2ui&*ent is o&er ted in ccord nce "ith * nu' cturer@s instructions 60 Ite*s re chec!ed 'ter # undering &rocess to ensure 2u #it( c#e ning 70 An( d * ge rising 'ro* # undering &rocess is recorded nd &&ro&ri te &ersonCsD is- re noti'ied in ccord nce "ith est .#ish*ent &rocedures 90 Pressing nd 'inishing &rocesses re correct#( co*&#eted in ccord nce "ith te>ti#e ch r cteristics nd c#ient re2uire*ents CONTENT: /0 Princi&#es nd &rocedures in # undering c#othes nd #inens 10 Princi&#es nd &rocedures in tre ting st ins . sed on n ture o' st in nd t(&e o' ' .ric nd 'i.er 30 % nd#ing .#e ching so#utions nd other # undr( che*ic #s 40 %(giene$ he #th nd s 'et( issues o' s&eci'ic re#e) nce to # undr( o&er tions 60 Princi&#es in dr(ing c#othes nd #inens 70 Princi&#es nd &rocedures in ironing nd &ressing c#othes nd #inens 90 T(&es o' ironing e2ui&*ent$ too#s nd * teri #s nd their &ro&er us ge :0 T(&es o' h ngers nd their uses ;0 Fo#ding *ethods nd techni2ues CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s E2ui&*ent M teri #s- Su&&#ies

'i.er- ' .ric s *&#es di''erent #inens nd # undr( ite*s # .e#er h ngers # undr( . s!ets " sh . sin .uc!et " ter hose

" shing * chine dr(ing * chine dr(5c#e ning * chine '# t iron ste * &ressers ironing .o rd sorting she#)es

O&er ting * nu #s nd .rochures &en nd & &er .#e ching gent st in re*o)ing gent ' .ric so'teners s niti?ing gent A## &ur&ose c#e ning gent c#e ning so#ution detergents C#i2uid$ &o"derD re&ort 'or*s

MET%ODOLO,+: ASSESSMENT MET%ODS: O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

LO 3. PACKAGE AND STORE LAUNDRY ITEMS ASSESSMENT CRITERIA: ,uest # undr( is & c! ged nd &resented in ccord nce "ith est .#ish*ent st nd rds nd &rocedures Finished ite*s re returned to guest in ccord nce "ith re2uired ti*e'r *es Processed guest # undr( re stored "here re2uired$ ccording to guest re2uests or "here return to guest is not &ossi.#e

CONTENT: /0 Procedures in & c! ging nd &resenting guest # undr( 10 Procedures in storing guest # undr( in ccord nce "ith est .#ish*ent st nd rds or guest re2uest 30 De#i)er( o' # undr( ite*s 40 A sic house!ee&ing &hr seo#ogies CONDITION: Student- tr inee *ust .e &ro)ided "ith the 'o##o"ing: Too#s di''erent #inens nd # undr( ite*s # .e#er h ngers # undr( . s!ets E2ui&*ent '# t iron ste * &ressers ironing .o rd sorting she#)es M teri #s- Su&&#ies re&ort 'or*s &en nd & &er

MET%ODOLO,+: Modu# r Cse#'5& cedD E#ectronic #e rning De*onstr tion

ASSESSMENT MET%ODS:

Discussion Industr( tour Industr( I**ersion Fi#* )ie"ing

O.ser) tion Inter)ie" Britten e> *in tion De*onstr tion o' &r ctic # s!i##s Third & rt( re&ort

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