e-Governance in India:

Opportunities & Challenges

Anupam Gautam & Richa

 CONCEPT OF e-
GOVERNANCE

According To David Zussman:



“E-governance is no more and no less than



governance in an electronic environment. It is both

governance of that environment and governance
within that environment, using electronic tools.”

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 Pushing information over the Internet,
e.g: regulatory services, general
holidays, public hearing schedules,
issue briefs, notifications, etc.
 Two-way communications between the
agency and the citizen, a business, or
another government agency. In this
model, users can engage in dialogue
with agencies and post problems,
comments, or requests to the agency.
 Conducting transactions, e.g: lodging tax
returns, applying for services and
grants.
 Governance, e.g: online polling, voting,
and campaigning.
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 SUPPORT-SYSTEM OF e-
GOVERNANCE


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 MODELS OF e-
GOVERNANCE
 Government-to-Government (G2G).

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 Government-to-Citizen or Government-to-Customer
(G2C).

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 Government-to-Business (G2B).


 Government-to-Employees (G2E).

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STAGES OF e-GOVERNANCE

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OPPORTUNITIE
S

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 PROJECT - BHOOMI
(The software called ‘BHOOMI’ designed fully in-house by NIC,
Bangalore)

PROBLEMS BEFORE BHOOMI :

To maintain immense land records &

village maps.


The work was done manually by the

revenue officials.


Only one ‘PATWARI’ is assigned to

handle or maintain three to four
villages. Anupam Gautam & Richa
Anupam Gautam & Richa
AFTER THE PROJECT :

The department of revenue in

Karnataka state has computerized 20
million farmers in the state.
Simplify the procedure of immense
record-keeping.
Reduce hardship of poor farmers.
More accountable, transparent &
responsive system.

Anupam Gautam & Richa

 PROJECT - GYANDOOT

Supplying information regarding

current rate of crops at a very
nominal fee of Rs.5.
Documents containing information of
land records to be given at a fee of
Rs.15.
Application with regards to domicile or
income or caste certificate can be
sent through e-mail at a cost of
Rs.10.
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Complaint of poor quality of seed,
fertilizers, drinking water, non-
functioning of schools or panchayats,
village committee etc. can be lodged
at Rs.10.
Provide auction facility for land,
machines & other durables at a fee
of Rs.25 for 3 months.
Some centers facilitate miscellaneous
services including online-
matrimonial, photo-copy, STD-PCO &
horoscope services.
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 ACHIVEMENTS

 “STOCKHOLM CHALLENGE I.T.

AWARDS-2000” for Public Services
& Democracy category.

“CSI-TCS National Award” for Best
I.T. usage for the year 2000.


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CHALLENGES

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Monitoringof Investment
Knowledge Management
e-CRM
Change Management
 Organizational >>>>>> Technological
 Challenges Challenges


How to anticipate emergence of new

technology

A n u p a m G a u ta m & R ich a
THANK YOU
Anupam Gautam & Richa