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Orgnisational Behaviour Notes

Orgnisational Behaviour Notes

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Orgnisational Behaviour Notes
Orgnisational Behaviour Notes

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Published by: kamdica on Oct 18, 2009
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First Published: Semester 2, 1997. This edition: Session 2 2005 Author: Mary Barrett. Edited and updated by ShaunSaunders.Published by the Graduate Studies Program, Faculty of Business, University of the Sunshine Coast, Maroochydore DC,Qld, 4558Copyright, University of the Sunshine CoastCopyright protects this publication. Except for purposes permitted by the
Copyright Act 1968 
(Cwlth) reproduction byany process is prohibited without the prior written permission of University of the Sunshine Coast. Initial inquiries are tobe made to the Manager Graduate Studies, Faculty of Business. Copyrighted materials reproduced herein are usedeither under the provisions of the
Copyright Act 
as amended, under agreement with Copyright Agency Limited, or as aresult of permission from the copyright owner.We acknowledge, with thanks, those people who contributed of their time and knowledge to the development of thiscourse.
 
Contents
Module 1: Introductory topics..................................................................................1
 
Overview.........................................................................................................................1
 
1.1 Thinking about organisations and management.......................................................3
 
Introduction.....................................................................................................................3
 
1.1.1 Why do we need to manage?................................................................................3
 
Conclusion......................................................................................................................5
 
1.2 Managerial work.......................................................................................................5
 
Introduction.....................................................................................................................5
 
1.2.1 The nature of managerial work..............................................................................5
 
1.3 Founding views of management.............................................................................10
 
Introduction...................................................................................................................10
 
1.3.1 Scientific management........................................................................................10
 
1.3.2 Administrative management................................................................................11
 
1.3.3 The human relations movement..........................................................................13
 
1.3.4 Bureaucracy.........................................................................................................13
 
1.3.5 Systems theory....................................................................................................13
 
1.3.6 Other approaches................................................................................................14
 
Module 2: Groups, teams and leadership.............................................................18
 
Overview.......................................................................................................................18
 
2.1 The nature of groups and teams.............................................................................20
 
Introduction...................................................................................................................20
 
2.1.1 Definitions of groups: two caveats.......................................................................20
 
2.1.2 Functions of formal and informal groups.............................................................21
 
2.1.3 Other arguments concerning the formation of informal groups...........................22
 
2.1.4 Characteristics of groups.....................................................................................22
 
2.2 Team roles..............................................................................................................26
 
2.2.1 Creating an effective team...................................................................................27
 
Conclusion....................................................................................................................29
 
2.3 Leadership..............................................................................................................30
 
Introduction...................................................................................................................30
 
2.3.1 Core definitional elements...................................................................................31
 
 
ii
 Master of Business Administration
2.3.2 Points of convergence across leadership theories..............................................31
 
Module 3: Motivation and persuasion...................................................................35
 
Overview.......................................................................................................................35
 
3.1 Motivation...............................................................................................................38
 
Introduction...................................................................................................................38
 
3.1.1 Theories of motivation.........................................................................................38
 
3.1.2 Process theories of motivation.............................................................................42
 
3.1.3 Orientation to work approaches...........................................................................45
 
3.1.4 Applications of motivation theories to human resource management practices..46
 
3.1.5 Other HRM issues...............................................................................................46
 
3.2 Persuasion..............................................................................................................50
 
Introduction...................................................................................................................50
 
3.2.1 What is persuasion?............................................................................................51
 
3.2.2 Why learn the basics of persuasion?...................................................................51
 
3.2.3 Fundamental principles of persuasion.................................................................54
 
3.2.4 The four strategies of influence:..........................................................................59
 
Module 4: Organisational culture, power and politics.........................................64
 
Overview.......................................................................................................................64
 
4.1 Organisational culture.............................................................................................66
 
Introduction...................................................................................................................66
 
4.1.1 Elements of culture..............................................................................................67
 
4.1.2 Perspectives on organisational culture................................................................70
 
4.1.3 Culture and organisational lifecycle.....................................................................72
 
4.1.4. Culture and strategy...........................................................................................72
 
4.1.5 Cultural change....................................................................................................73
 
4.1.6 Societal and global workplace culture.................................................................75
 
Conclusion....................................................................................................................76
 
4.2 Power and politics...................................................................................................76
 
Introduction...................................................................................................................76
 
4.2.1 'Power to' versus 'power over'.............................................................................77
 
4.2.2 Sources of power.................................................................................................77
 
4.2.3 Power strategies+................................................................................................81
 
4.2.4 An Australian contribution to thinking about power: the arena model..................81
 
Conclusion....................................................................................................................82
 
Module 5: Organisational structure and decision-making..................................85
 
Overview.......................................................................................................................85
 
5.1 Organisational structure..........................................................................................87
 
Introduction...................................................................................................................87
 
5.1.1 Definitions of organisational structure and design...............................................87
 
5.1.2 The contingency approach to organisational design...........................................88
 
5.1.3 Applications of organisational design..................................................................89
 
5.2 Decision-making.....................................................................................................90
 
Introduction...................................................................................................................90
 
 
iii
 Graduate Studies Program
5.2.1 Alternatives to the rational model of decision-making.........................................91
 
5.2.2 A new form of rationality?....................................................................................97
 
5.2.3 Perspectives on what happens to information in decision-making......................97
 
5.2.4 The escalation of commitment.............................................................................98
 
5.2.5 Improving decision-making..................................................................................99
 
Conclusion..................................................................................................................100
 
Module 6: Organisational change, organisational behaviour and HRM, andmanagement issues of the future........................................................................102
 
Overview.....................................................................................................................102
 
6.1 Organisational change..........................................................................................104
 
Introduction.................................................................................................................104
 
6.1.1 Perspectives on managing change....................................................................104
 
6.1.2 The organisation development approach to managing change.........................106
 
6.1.3 Managing change as a political process............................................................110
 
6.1.4 Contingency approaches to managing change.................................................112
 
Conclusion..................................................................................................................114
 
6.2 Organisational Behaviour and HRM.....................................................................114
 
6.2.1 Why HRM?........................................................................................................115
 
6.2.2 The Human Resource Management Process....................................................115
 
6.3 Management issues of the future.........................................................................122
 
Introduction.................................................................................................................122
 
6.3.1 Ways of predicting the future.............................................................................123
 
6.3.2 Select leading indicators....................................................................................123
 
6.3.3 Changes in the world of work............................................................................124
 
Implications of change................................................................................................127
 

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