Description

One of the most powerful ways to deliver ROI and deliver actionable business intelligence to end-users is by leveraging Asterisk's queue and call detail logging. Whether using a turn-key package like Queuemetrics to provide basic statistics and visibility, or developing full-blown cross-platform custom reports using Jasper Reports--this can take your next Asterisk deployment to the next level.

Session will include:
- Common analytics requests and solutions.
- Discussion of turn-key reporting packages.
- Case studies and reporting examples.
- Ground up analysis of a Jasper Report Server solution.

** Note: This presentation was given at Astricon 2009 in Phoenix, AZ.