PRESENTATION SKILLS

4 Ps
PREPARING SKILLS
PRESENTING SKILLS
PROBING SKILLS
PEOPLE SKILLS

PLANNING & PREPARATION

_SUBJECT
_OBJECTIVE
_AUDIENCE PROFILE
_NOTES
_STRUCTURE
_ANTICIPATE QUESTIONS

ORGANIZATION
Opening (10%) Set Purpose
State benefit
Developing (70%)
Diagnose needs
Explore options
Suggest solutions
Closing (20%)
Summarize
Action steps and checks
Invite for questioning
PLANNING & PREPARATION-STRUCTURE
OPENING

DO'S
GREETING
OBJECTIVE
STORY


DON'TS
APOLOGISE
READ
START WITH A CASUAL JOKE

Dos

Donts
SUGGESTIONS ON OPENING
+A conventional opening

+Humorous story

+An incident, story, cartoon picture

+A quotation, maxim/proverb

+An inspiring value-added question
COMPONENT OF OPENING
Objectives

Importance

Benefits

Content / Coverage / Agenda
PLANNING & PREPARATION -STRUCTURE

BODY
SEQUENTIAL
NO "STATISTICS-OCEAN
SHIFT BETWEEN TOPICS
QUESTIONS
A/V SUPPORTS
VERBAL
NO "SLIDES - FLOOD"

DEVELOPING
^ Sequential /Chronological order
^ Order of importance
^ Question & answer method
^ Comparison & contrast
^ Problem solving formula
(Causes, Possible solution, Actions)
PLANNING & PREPARATION- STRUCTURE

CLOSING
SUMMARY
RESTATEMENT
CALL FOR ACTION
QUOTE
ILLUSTRATION

The End Summary
CLOSING
Summary of key points

A call for action

A poem

A moral to the story


PRACTICE
WHY
BECOME FAMILIAR WITH TEXT
& EQUIPMENT
REFINE IF REQUIRED
BOOST CONFIDENCE

HOW & WHERE
AUDIO/ VIDEO TAPE
MIRROR
REHEARSE BEFORE
"AUDIENCE

PRESENTING

Body Language

Use of Voice

Visual Aids
PRESENTING
VERBAL COMMUNICATION
VOICE POWER
NON - VERBAL
A/V AIDS USAGE
PROBING
LISTENING
METHODOLOGIES (CASE
STUDIES/ CASE-LETS, ROLE
PLAYS)

WORDS TONE OF VOICE NON-VERBAL
0%
10%
20%
30%
40%
50%
60%
NON - VERBAL POWER

Words Tone of non verbal
voice
PRESENTING- VOICE CONTROL

} VOLUME
} SPEED
} TONE
} PROJECTION/
MODULATION
} PAUSE - EFFECT

PRESENTING- VERBAL COMMUNICATION

SIMPLE
SHORT SENTENCES
NO JARGON
AVOID " SPEECH - TICS
BE AWARE OF "DOG WORDS
Do not use "RHYTHM"

PRESENTING - A / V AIDS

BENEFITS
REINFORCEMENT
CONVEYS INFORMATION
FACILITATES ENVIRONMENT

EFFECTIVENESS
EXPECTATION
RETENTION
ORGANISATION

PRESENTING- A / V AIDS

C COMPUTER
C OHP
C FLIP CHART BOARD
C WHITE BOARD
C AUDIO / T.V. / V.C.R.
C VISUALS

AV-PRINCIPLES
1. Sufficiency
+ Right amount of variety
2. Visibility
+ Neither too detailed nor too small
3. Simplicity
+ 1 visual for 1 idea; limit to 3-5 points
4. Consistency
+ Same format, colour and header / footer
MANAGE NERVOUSNESS
Good preparation

Visual aids as memory prompts

Use of verbal skills

Use of non-verbal skills

Practice makes perfect
PRESENTATION
6 Be confident & enthusiastic

6 Be specific & sincere

6 Use notes / cue cards

6 Manage process & time
PROBING
QUESTIONS STRENGTHEN A PRESENTATION
OPEN PROBES
CLOSED PROBES
GENERAL QUESTIONS
"PICK - UP" QUESTIONS
"REDIRECTED " QUESTIONS


SOME DONTS WHEN ANSWERING
+ Dont argue with anyone

+ Dont allow one person to keep asking

+ Dont say, As I said , Anyone
should know the answer of that .

+ Dont put hands on your hips

+ Dont point at the client
TIPS FOR ANSWERING
Acknowledge question

Listen for both content & intent

Ask for clarification

Answer clearly, specifically & briefly

Check for understanding

Support with evidences & data
PROBING SKILLS
Closed Questions
- for confirming, check for
understanding or securing
specifics.

Open Questions

- For more in-depth information
from client
?
?
PEOPLE SKILLS- ESTEEM
Treat the client as an important person.

Praise and compliment.

Show your appreciation

Be polite and courteous.

Be specific and sincere.
PEOPLE SKILLS - EMPATHY
Think and feel clients situation

Listen actively for facts and signs of
how the person feels

Respond to facts and show empathy for
the clients feelings
PEOPLE SKILLS- INVOLVEMENT
Ask for ideas, even when you have a
good solution.

Use the clients ideas whenever
possible.

PEOPLE SKILLS- SHARING

Provide your insights, but dont
dominate
Mirror clients feelings
THANKS