Library Feedback September 2009

Your Feedback

Our Response

I was visiting Frankston for a couple of weeksand it has been really great to be able to use thelibrary in that time. My limit of 2 books a time hasbeen fine and staff has been very helpful. Greatcollection, lovely space. Thank you very muchThank you once more for your ever so friendlyhelpfulness, zones for studying. Thank youThis library is wonderful. Thank youOne of the most comprehensive, friendly andrelaxing library I have come across. Every needseems to be catered for. ExcellentService is excellent staff is 10 out of 10. ThankyouSome companies that do work for profit don’tprovide anywhere the quality service that is thestaff of our library and it is not for profit. ThankyouWe just love our library and all the events youhave now. Keep up the great work you are alldoing.I come here to study; it is the best environment,keep up the good work.As always the staff here are wonderful, veryhelpful and always pleasant.Compared with Hampton Park library, this libraryis great, nice and quiet, can study better. GoodworkWonderful and fantastic books

Thank you for your praise in recognition of ourlibrary service and staff. We hope you continue toenjoy your visits to the Library. We strive toprovide a warm and welcoming atmosphere for ourcustomers and it’s always great to hear from oursatisfied customers.

Still hoping to see a water cooler drink machinein the library (budget permitting) preferably bysummer 2010. Thank youThank you for your feedback.I put my books in the returns chute at 9 in themorning on a Monday and there were severalbooks accumulated as it was over loaded. Icould have stolen all of them. The chute wasnearest to Young Street.Thank you for providing us with your feedback,we shall investigate this further to ensure thisdoes not happen in the future.Need tables and chairs outside, people alsowant to sit outside on a nice day and relax with acoffee?Thank you for your feedback, in the comingmonths the chairs and tables will be placedoutside for everyone to enjoy.Why not put a sticker on DVD’s that they are notin English only the subtitles are SubtitlesThanks for your suggestion. There are notes onthe back of the case that will tell you whatlanguage the film is in and what languageoptions are available in the subtitles.

Library Feedback September 2009

Readers Digest magazine – could the libraryplease stock these? They are informative andenjoyableMore newer novels / books and DVDs movies

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Thanks for your suggestions. We will look intothese.Please obtain a replacement PC User 2009magazine DVD as per the advice I received fromthe library about maintaining copies not beingcost effective rather obtaining replacements onan as need basis.We don’t generally replace Magazine backissues as they are not often available. If you likewe can try to obtain a copy from another library – this will incur a small fee. If you are interestedin pursuing this option please chat to one of ourlibrarians.Many thanks to the magazine organizer and theacquisitions officer for making the Linux journalavailable. This operating system, although notcommonly used is growing in popularity and themagazine is appreciated. Thanks.We’re very pleased to be able to offer a broadcoverage of computer systems. Thanks forsharing your feedback with us!In the computer section, there are many“Dummies” series books, and tutorial – stylebook. It would be nice to see some moreprofessional –style books and books aimed atuni students. Books from Addison Wesleypublish high quality I.T. titles that are aimed foruse by IT professionals and students. Also,many university text books that are prescribedare by AW.Thanks for your feedback. As a public library wegenerally don’t purchase textbooks - our focus ismainly on books that can be used by the generalpublic rather than those aimed at an academicaudience.If a book has been stolen lost etc what is thepoint of having it on the catalogue you might aswell remove it from the catalogue or replace it noone cares if it is lost or stolen if they can’t get itout.We keep this information on our catalogue sothat we can follow up with the responsibleperson. We will investigate the possibility ofremoving these from public view so that otherpatrons are not also frustrated. Thanks for yourfeedback.Dear Librarian, As a library user I have noticedthat you have many duplicate CDs. I have ininterest in all types of music and thought youmight give some consideration to having say thetop 100 CDs in each genre, classical, Blues,Jazz, World etc. you could use a reference bookfor each. I have included one for the classicsection.Thank you so much for your thoughtfulness inproviding a list of popular classical recordings.We aim to provide a representative sample of alltypes of music and will check that these areasare covered in the collection.Is there any provision to make suggestions orgive feedback online?You can make suggestions or give feedback vialibraryenquiries@frankston.vic.gov.au

Really enjoyed Kung Foo Panda movie night,especially the popcorn should be more of themand hot dogs next time with drinksTwilight Film was great – when are you havingmore films. I think it’s a great idea and I’mwaiting for the next films to watchGlad to hear you are enjoying our Free movieNights. The next movie is the sing-a-alongfavourite Mamma Mia on Thursday, 20 October2009 at 6:00pm. We look forward to seeing youthere!

LIBRARY signage in fiction up to ZUR is confusingto patrons–looking for ZUS on another shelf?