Section A – a bit more help!!!!
For each example, can you state the following?1.use one of the following sub headings;
receive and pass on messages
deal with problems
deal with dissatisfied customers
offer extra services2.Put the title of the form you are explaining
Explain when the form would be used
Explain who the conversation takes place between about theform
Explain where the conversation takes place about the form
List what information is needed to complete the form
Explain why the form leads to excellent customer service8.When you hand in your booklet, please submit all the formswhich you have mentioned, in the correct orderRemember that this is a booklet for the staff to use, so ‘talk’ to thestaff i.e.
Ashford Leisure Trust Card Application’When a customer wants information about becoming a member of The Stour Centre, they would ask the receptionist about how to dothis. The receptionist will explain the benefits of becoming amember and ask them to complete an
‘Ashford Leisure TrustCard Application’
form. Etc etc!!!