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Public Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact

Public Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact

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The paper discusses the use of information and communication technology (ICT) for improving governance in the delivery of services to the poor.
The paper discusses the use of information and communication technology (ICT) for improving governance in the delivery of services to the poor.

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Published by: Asian Development Bank on Mar 25, 2014
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ASIAN DEVELOPMENT BANK
PUBLIC SERVICE DELIVERY: ROLE OF INFORMATION AND COMMUNI
C
ATION TECHNOLOGY IN IMPROVING GOVERNANCE AND DEVELOPMENT IMPACT
Subhash Bhatnagar 
ADB ECONOMICSWORKING PAPER SERIES
NO. 󰀳󰀹󰀱
March 󰀲󰀰󰀱󰀴
 
 
ADB Economics Working Paper Series
Public Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact
Subhash Bhatnagar No. 󰀳󰀹󰀱 | March 󰀲󰀰󰀱󰀴
 
Subhash Bhatnagaris an honorary adjunct professor at the Indian Institute of Management Ahmedabad (IIMA). He was a Chair Professor, member of Board of Governors and the Dean at different times in his 󰀳󰀰-year tenure at IIMA.
ASIAN DEVELOPMENT BANK
 
Asian Development Bank 󰀶 ADB Avenue, Mandaluyong City 󰀱󰀵󰀵󰀰 Metro Manila, Philippines www.adb.org © 󰀲󰀰󰀱󰀴 by Asian Development Bank March 󰀲󰀰󰀱󰀴 ISSN 󰀱󰀶󰀵󰀵-󰀵󰀲󰀵󰀲 Publication Stock No. WPS󰀱󰀴󰀶󰀳󰀴󰀸 The views expressed in this paper are those of the author and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any judgments as to the legal or other status of any territory or area. Note: In this publication, “󰀤” refers to US dollars.
The ADB Economics Working Paper Series is a forum for stimulating discussion and eliciting feedback on ongoing and recently completed research and policy studies undertaken by the Asian Development Bank (ADB) staff, consultants, or resource persons. The series deals with key economic and development problems, particularly those facing the Asia and Pacific region; as well as conceptual, analytical, or methodological issues relating to project/program economic analysis, and statistical data and measurement. The series aims to enhance the knowledge on Asia’s development and policy challenges; strengthen analytical rigor and quality of ADB’s country partnership strategies, and its subregional and country operations; and improve the quality and availability of statistical data and development indicators for monitoring development effectiveness. The ADB Economics Working Paper Series is a quick-disseminating, informal publication whose titles could subsequently be revised for publication as articles in professional journals or chapters in books. The series is maintained by the Economics and Research Department.

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