Why Servicers Foreclose When They Should Modify and Other Puzzles of Servicer Behavior:Servicer Compensationand its Consequences
Written by Diane E. Thompson
Of CounselNational Consumer Law Center
ABOUT THE AUTHOR
Diane E. Thompson is Of Counsel at the National Consumer Law Center. She writes andtrains extensively on mortgage issues, particularly credit math and loan modiﬁcations. Priorto coming to NCLC, she worked as a legal services attorney in East St. Louis, Illinois, whereshe negotiated dozens of loan modiﬁcations in the course of representing hundreds of homeowners facing foreclosure. She received her B.A. from Cornell University and her J.D.from New York University.
ABOUT THENATIONAL CONSUMER LAW CENTER
The National Consumer Law Center
, a nonproﬁt corporation founded in 1969, assists con-sumers, advocates, and public policy makers nationwide on consumer law issues. NCLCworks toward the goal of consumer justice and fair treatment, particularly for those whosepoverty renders them powerless to demand accountability from the economic marketplace.NCLC has provided model language and testimony on numerous consumer law issues be-fore federal and state policy makers. NCLC publishes an 18-volume series of treatises onconsumer law, and a number of publications for consumers.
My colleagues at NCLC provided, as always, generous and substantive support for this piece.Carolyn Carter, John Rao, Margot Saunders, Tara Twomey, and Andrew Pizor all made sig-niﬁcant contributions to the form and content of this paper. Thanks as well to Kevin Byersfor reading and commenting on this piece. Particular thanks to Denise Lisio for help withthe footnotes, to Tamar Malloy for work on the charts, and to Julie Gallagher for graphic de-sign. All errors remain the author’s.© 2009 National Consumer Law Center
All rights reserved.7 Winthrop Square, Boston, MA 02110617-542-8010 www.consumerlaw.org