The Quality Trilogy
2
Table of Contents
Introduction ................................................................................................................................ 3I. THE QUALITY PLANNING SOLUTION ..................................................................................... 51. ESTABLISH THE PROJECT .................................................................................................. 72. IDENTIFY THE CUSTOMERS .............................................................................................. 73. DISCOVER CUSTOMER NEEDS .......................................................................................... 74. DEVELOP PRODUCT ......................................................................................................... 85. DEVELOP PROCESS ........................................................................................................... 96. DEVELOP PROCESS CONTROLS/ TRANSFER TO OPERATIONS .......................................... 11II. “Quality control” ............................................................................................................... 121. The Feedback Loop ........................................................................................................ 132. THE ELEMENTS OF THE FEEDBACK LOOP ........................................................................ 143. The PDCA Cycle. ............................................................................................................. 154. THE PYRAMID OF CONTROL ........................................................................................... 16
III.
Quality improvement: .................................................................................................... 17Two Kinds of Beneficial Change. ............................................................................................ 171) Structured Product Development............................................................................... 172) Unstructured Reduction of Chronic Waste. ................................................................ 18
Table of figures
Figure 1 ....................................................................................................................................... 4Figure 2 ....................................................................................................................................... 5Figure 3 ..................................................................................................................................... 10Figure 4 ..................................................................................................................................... 12Figure 5 ..................................................................................................................................... 13Figure 6 ..................................................................................................................................... 14Figure 7 ..................................................................................................................................... 15Figure 8 ..................................................................................................................................... 16
Leave a Comment