Consumer Protection Act 1986

Who is Consumer?
• Who buys any goods for a consideration
• Hires or avails of any services for a
consideration
• Uses the goods with the approval of the
person who has bought the goods for
consideration
• Is beneficiary of the services
 Who is Person?
• A Firm whether registered or not
• A Hindu Undivided Family
• A Co-operative society
 Who can be complainant?
• A consumer
• Any registered voluntary consumer
association
• Central or state government
• One or more consumers
 Who is not Consumer?
• He who buys for resale or for commercial
purpose
• Buys goods without consideration
• Uses goods without the approval of the
person who has bought the goods for
consideration
• Obtains services under a contract of
personal service
 Difference between livelihood
and commercial purpose
• Contract of Personal Service
 Unfair Trade Practice
Making statements
• Falsely representing goods of particular standard
• Old goods as new goods
• Goods and services have sponsorship,approval
• False guarantee is given
• Materially misleading the public about the price of the
product
 When a consumer can file a
complaint?
• Unfair trade practices
• Restrictive trade practices
• Defect
• Deficiency
• Excessive price
• Hazardous goods
Three tier system of redressal of
consumer dispute
• District Forum not more than 20 lakhs
• State Forum 20 lakhs to 1 crore
• National forum above 20 lakhs