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Communications Test Review Chapter 6

Communications Test Review Chapter 6

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Published by: tillzy on Oct 27, 2009
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Communications Test ReviewChapter 6
Word Definitions
Listening
– the process of receiving, constructing meaning from, and responding tospoken or nonverbal messages
HURIER model
– a six stage model of the listening process
Hearing
– a passive physiological process in which sound is received by the ear
Understanding
– assigning meaning to the stimuli that have been selected andattended to
Remembering
– recalling something from stored memory
Interpreting
– the process of understanding a message from the speaker’s point of view
Evaluating
– analyzing evidence, sorting fact from opinion, determining speaker’sintent, judging accuracy of speaker’s statement and decisions
Responding
– overt verbal and nonverbal behavior by the listener indicating to thespeaker what has and has not been received
Listening for information
– listening to gain comprehension
Evaluative listening
– listening to judge or analyze information
Empathic listening
– listening to understand what another person is thinking orfeeling
Listening for enjoyment
– listening for pleasure
Critical listening
– listening that judges the accuracy of the information presented,determines the reasonableness of its conclusions, and evaluates its presenter
Critical thinking
– the ability to analyze and assess information
 
HURIER ModelIneffective and Effective Listening HabitsBad ListeningGood Listening
 Thinks that topic or speaker is of nointerestFinds areas of interest – keeps an openmindFocuses on speaker’s appearance anddeliveryConcentrates on content of presentationand overlooks characteristics of speakerListens only for detailsListens for ideasAvoids difficult materialExercises the mind prepares to listenIs easily distractedResists distractionsFakes attentionPays attention

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