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explains Dr G D Gautama, Secretary, IT, Government of West Bengal
APPLICATION AND SENSITIZATION OF E-GOVERNMENT IN THE NIGERIAN ECONOMYINTRODUCTION
Application of information & communication tools in government, world over, is currently changingthe way government business is implemented with emphasis on due diligence, transparency,efficiency & delivery.This is to get Government to deliver more & better services to the governed.
WHAT IS E-G6VERNMENT?e-Government is t
he use of information & communication technologies to improve the efficiency,effectiveness, transparency & accountability of governance. Therefore the process of egovernance is the deployment of ICT tools and processes for efficient administration &enhanced revenue generation for better governance.
Deliverables:
National Information & Communication InfrastructureMulti-stakeholders portals for access to government informationIT Skill Acquisition for allHuman Resources AdministrationPayroll & Pension AdministrationElectronic Tax AdministrationTreasury & Revenue ManagementAccounts Receivable/PayableWorks & Contract Administratione-Procurement & Price IntelligenceHealth & Hospital AdministrationOnline permits, renewals, e-filling etc.Education & Students AdministrationAgriculture & Natural ResourcesHousing & Urban PlanningJudiciary, Laws & RegulationPolice Command & Control SystemLegislature
 
Project ManagementTransportationInvestment Place Marketinge-Tourism, eKiosk• e-Payment, eMarketplace
Why do we need E-government?
The President has declared,
it will no longer be business as usual” 
and especially by taking major steps on privatization, monetisation, and deregulation, he signaledno going back.He capped this with:
“… we have adopted a national policy for Information and CommunicationsTechnologies … with emphasis on Public-Private-Partnership … to ensure that our country is part of the evolving Information Society ” - President O. Obasanjo at UN-WSIS, Geneva, Dec 2003
eGovernment can transform citizen service, provide access to information to empower citizens,enable their participation in government and enhance citizen economic and social opportunities,so that they can make better lives, for themselves and for the next generation.Governments are specialized institutions that contribute to governance. Representativegovernments seek and receive citizen support, but they also need the active cooperation of their public servants. Governance is the outcome of politics, policies, and programs.
"e-governance, however, is not really the use of IT in governance but as a tool to ensure good governance. e-governance does not mean proliferation of computers and accessories; it isbasically a political decision which calls for discipline, attitudinal change in officers and employees, and massive government process re-engineering," 
Ravi Kant (Special Secretary, IT,Govt. of West Bengal) explains.All implementers and drivers of e-governance initiatives agree that the biggest challenge of deploying e-governance is not technology but change management. Change management isimportant not only in terms of cultural change but also in terms of changing operations andprocesses workflow that the automated environment will introduce.
 
According to Guatama G.D.,
"It's important to educate people at all levels about the benefits of technology. The various benefits and advantages of e-enabling the system should becommunicated clearly right at the beginning to ensure popular support which will lead to greater chances of success," 
.It is important to explain to people that the introduction of IT will not take away existing jobs butwill make them easier, and if less manpower is required for operations the staff can be re-deployed elsewhere with no threat to their career growth path.e-governement is not a panacea on itself, although it can facilitate change and create new, moreefficient administrative processes, e-government will not solve all problems of corruption andinefficiency, nor will it overcome all barriers to civic engagement. Moreover, e-government doesnot just happen becase a government buys more computers and puts up a website. While onlineservice delivery can be more efficient and less costly than other channels, cost savings andservice improvements are not automatic. E-government is a process that requires planning,sustained dedication of resources and political will
[World Bank InfoDev.]
. Hence, the keychallenges with electronic governance are not technology or internet issues but organizationalissues like
Redefining rules and procedures
Information transparency
Legal issues
Infrastructure, Skill and awareness
Access to right information
Interdepartmental collaboration
Tendency to resist the change in work cultureOther obstacles are geographical distances, lack of trained human resources, and lack of ICTpenetration in remote areas. For instance, a good e-governance application will not benefitanybody in remote areas if there is no supporting infrastructure such as electricity, computers andconnectivity.
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