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Juran 's & Its Trilogy

Juran 's & Its Trilogy

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Published by Mohit Gupta

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Categories:Types, Business/Law
Published by: Mohit Gupta on Oct 27, 2009
Copyright:Attribution Non-commercial

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03/13/2013

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APresentation onManagement Guru
Joseph Moses Juran’s Trilogy
 
About : Joseph M. Juran
 
Born December 24, 1904Graduated from MinneapolisSouth High School (1920)Bachelor's degree in electricalengineering from theUniversity of Minnesota (1924)Contribution in the field of management, particularlyquality managementFounder of the consulting firmof Juran Institute, Inc.
 
Introduction
Quality
 –“Quality” means those
features of products
whichmeet customer needs and thereby provide customer satisfaction –“Quality” means
freedom from deficiencies
—freedomfrom errors that require doing work over again(rework) or that result in field failures, customer dissatisfaction, customer claims, and so on –In this sense, the meaning of quality is oriented tocosts, and higher quality usually “costs less

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