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BusinessLettersinEnglish   
Businesslettersareformalpapercommunicationsbetween,toorfrombusinessesandusuallysentthroughthePostOfficeorsometimesbycourier.Businesslettersaresometimescalled"snail-mail"(incontrasttoemailwhichisfaster).Thislessonconcentratesonbusinesslettersbutalsolooksatotherbusinesscorrespondence.Itincludes:  
 
·
letter  
 
·
memo   
 
·
fax   
 
·
email
Who writes Business Letters?
Mostpeoplewhohaveanoccupationhavetowritebusinessletters.Somewritemanyletterseachdayandothersonlywriteafewlettersoverthecourseofacareer.Business peoplealsoreadlettersonadailybasis.Lettersarewritten   
 from
aperson/group,knownasthe   
sender   
to
aperson/group,knowninbusinessasthe   
recipient  
.Herearesomeexamplesofsendersandrecipients:  
 
·
 business«»business  
 
·
 business«»consumer  
 
·
 jobapplicant«»company   
 
·
citizen«»governmentofficial  
 
·
employey«»employee   
 
·
staffmember«»staffmember
Why write Business Letters?
Therearemanyreasonswhyyoumayneedtowritebusinesslettersorothercorrespondence:  
 
·
topersuade   
 
·
toinform     
 
·
torequest  
 
·
toexpressthanks  
 
·
toremind   
 
·
torecommend   
 
·
toapologize   
 
·
tocongratulate   
 
·
torejectaproposaloroffer  
 
·
tointroduceapersonorpolicy   
 
·
toinviteorwelcome   
 
·
tofollowup   
 
·
toformalizedecisions  
 
Readthroughthefollowingpagestolearnmoreaboutthedifferenttypesofbusinessletters,andhowtowritethem.Youwilllearnaboutformatting,planning,andwritingletters,aswellashowtospotyourownerrors.Thesepagesaredesignedtohelpyouwritebusinesslettersandcorrespondence,buttheywillalsohelpyoulearntoread,andthereforerespondto,thelettersyoureceive.Youwillalsofindsamplesthatyoucanuseandalterforyourownneeds.
Business Letter Vocabulary
attachment  
extradocumentorimagethatisaddedtoanemail  
blockformat  
mostcommonbusinessletterformat,singlespaced,allparagraphs beginattheleftmargin   
body   
thecontentoftheletter;betweenthesalutationandsignature   
bullets  
smalldarkdotsusedtosetoffitemsinanunnumberedlist  
certifiedmail  
importantlettersthatsenderpaysextrapostageforinordertoreceiveanoticeofreceipt  
coherent  
logical;easytounderstand   
concise   
getstothepointquickly   
confidential,personal  
 private   
diplomacy,diplomatic   
demonstratingconsiderationandkindness  
directmail,junkmail  
marketinglettersaddressedtoalargeaudience   
doublespace   
formatwhereoneblanklineisleftbetweenlinesoftext  
enclosure   
extradocumentorimageincludedwithaletter  
formal  
usessetformattingandbusinesslanguage,oppositeofcasual  
format  
thesetupororganizationofadocument  
heading   
awordorphrasethatindicateswhatthetextbelowwillbeabout  
indent  
extraspaces(usually5)atthebeginningofaparagraph   
informal  
casual  
 
insideaddress  
recipient'smailinginformation   
 justifiedmargins  
straightandeventext,alwaysbeginsatthesameplace   
letterhead   
specializedpaperwitha(company)logoornameprintedatthetop   
logo   
symbolorimagethatidentifiesaspecificorganization   
margin   
ablankspacethatborderstheedgeofthetext  
memorandum(memo)  
documentsentwithinacompany(internal),presentedinshortform     
modifiedblockformat  
leftjustifiedasblockformat,butdateandclosingarecentered   
onarrivalnotation   
noticetorecipientthatappearsonanenvelope(e.g."confidential")  
postage   
thecostofsendingaletterthroughthePostOffice   
proofread   
readthroughafinisheddocumenttocheckformistakes  
punctuation   
marksusedwithinoraftersentencesandphrases(e.g.periods,commas)  
reader-friendly   
easytoread   
recipient  
thepersonwhoreceivestheletter  
rightragged   
formatinwhichtextontherightsideofthedocumentendsatslightlydifferentpoints(notjustified)  
salutation   
greetinginaletter(e.g."DearMrJones")  
sensitiveinformation   
contentinaletterthatmaycausethereceivertofeelupset  
semi-blockformat  
 paragraphsareindented,notleft-justified   
sincerely   
termusedbeforeanamewhenformallyclosingaletter  
singlespaced   
formatwherenoblankslinesareleftin-betweenlinesoftext  
spacing   
 blankareabetweenwordsorlinesoftext  
tone   
thefeelingofthelanguage(e.g.serious,enthusiastic)  
transitions  
wordsorphrasesusedtomakealetterflownaturally(e.g
of 00

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