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The Unfriendly Skies

The Unfriendly Skies

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Published by Michael_Lee_Roberts

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Published by: Michael_Lee_Roberts on Apr 11, 2014
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The Unfriendly Skies
Five Years of Airline Passenger Complaints to the Department of Transportation
 
Laura MurrayU.S. PIRG Education FundApril 2014
The Unfriendly Skies
Five Years of Airline Passenger Complaints to the Department of Transportation
 
Acknowledgements
 The author would like to thank Kendall Creighton and Paul Hudson of FlyersRights.org for their expert review of this report. Additionally, thank you to Ed Mierzwinski, U.S. PIRG Education Fund Federal Consumer Program Director, for his expertise and guidance in developing this report, and to my intern Julia Christensen for her research assistance.U.S. PIRG Education Fund thanks the Colston Warne Program of Consumers Union for making this report possible. The authors bear responsibility for any factual errors. The recommendations are those of U.S. PIRG Education Fund. The views expressed in this report are those of the authors and do not necessarily reflect the views of our funders or those who provided review.
2014 U.S. PIRG Education Fund. Some Rights Reserved. This work is licensed under a Creative Commons Attribution Non-Commercial No Derivatives 3.0 Unported License. To view the terms of this license, visit creativecommons.org/licenses/by-nc-nd/3.0. With public debate around important issues often dominated by special interests pursuing their own nar-row agendas, U.S. PIRG Education Fund offers an independent voice that works on behalf of the public in-terest. U.S. PIRG Education Fund, a 501(c)(3) organization, works to protect consumers and promote good government. We investigate problems, craft solutions, educate the public and offer Americans meaningful opportunities for civic participation. For more information, please visit our website at www.uspirgedfund.org.
Cover photo
 Peter Dutton/Flickr. Design by Alec Meltzer, meltzerdesign.net.

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