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USER A - Joe
 
 
Name
- Joe
 
Occupation –
o
 
Middle management white collar office worker at a “traditional” business. (i.e. window wholesaler that sells toconstruction companies)
o
 
Has web access at work but his focus at work is
work 
.
 
 Age –
35-40
 
 
Ethnicity/Gender –
White
 
Male
 
 
Education –
College or Vocational School Educated (Business Administration etc etc)
 
 
Computing and Web experience –
o
 
Proficient with Microsoft suite of applications including webbrowsing via Internet Explore.
 
o
 
He can confidently/proficiently navigate and find topics thatinterest him.
 
Personal Web behavior patterns – Joe uses the web for:
o
 
Catching up on
 
sports news and scores.
 
o
 
Business Networking
o
 
Local news
 
o
 
Checking his bank account.
o
 
E-mail
o
 
Uses mobile sites in a similar fashion but to a lesser extent;
 
o
 
He does
not 
BLOG or take an active role in increasing his “digital foot print” on the web. The webto him is an information tool and typically
not 
a social networking channel.
 
o
 
He is not afraid to venture away from his bookmark menu
but 
he doesn’t often just go surfing. Heis a “get what he needs and get off the machine type user” 
by nature 
meaning he doesn’t make aconscious effort to get off the machine if he finds something interesting to him. He is willing toinvest a reasonable amount of time on a given topic of interest
but 
he tires at reading too much onthe screen.
 
 
 Average Amount of Personal Computer Usage At Home
o
 
15 minutes to 45 minutes per day
 
 
 Average Amount of Personal Computer Usage At Work –
o
 
1 hour per day
 
 
How they will use the site -
Joe isn’t sure how he will use ETF. He thought his assessment was fair until he saw an ETF marketing pieceand got curious.
 
 Any additional site specific demographics -
Joe owns a home and has always trusted that his property assessments were correct. When it comes toTax Law all he wants is to not get audited. If he can save money then great but he lacks the time norinclination to learn the ins and outs of tax law.If ETF saws he can save money and everything looks “on the up and up” then it sounds good to Joe.
 
 
 
USER B - Michael
 
Name
- Michael
 
Occupation –
o
 
Middle to Upper management white collar office worker ina detail analytical or science oriented field.
o
 
Small time decision maker.
 
o
 
Has web access at work and will focus his energy onnone work related topics from time to time. He followshis interest.
 
 Age –
30-35
 
 
Ethnicity/Gender –
White
 
Male
 
 
Education –
College Educated with a science/critical thinkingtype of degree. (Accounting or Biology)
 
 
Computing and Web experience –
o
 
Proficient with Microsoft suite of applications including web browsing via
Internet Explore 
butprefers FireFox.
 
o
 
He can confidently/proficiently navigate and find topics that interest him.
 
o
 
He can import comma delimited files to excel.
o
 
 Adding applications to his machine is no sweat and not intimidating.
 
 
Personal Web behavior patterns – Michael uses the web for:
o
 
Catching up on
 
sports news and scores.
 
o
 
Reading industry related articles
 
o
 
Business Networking (LinkedIn)
o
 
Local news
 
o
 
Checking his bank account.
o
 
E-mail
o
 
Uses mobile sites in a similar fashion but to a lesser extent;
 
o
 
He stores contacts online.
 
o
 
iTunes is must have
 
o
 
He does
not 
BLOG but he does enjoy using social networking channels such as FaceBook orMySpace.
 
o
 
His book mark menu is chock full of links he will visit on a random basis.
 
o
 
He solicits
and 
submits feedback on things he uses (both web based products and real worldproducts).
 
 Average Amount of Personal Computer Usage At Home
o
 
1 hour/day
 
 
 Average Amount of Personal Computer Usage At Work –
o
 
1 hour/day
 
 
How they will use the site -
Michael saw an ETF spot and was really interested. Could this save him money.
 
 Any additional site specific demographics -
Michael owns a home and has always trusted that his property assessments were correct. He is interestedin ETF’s claims but he will scrutinize the numbers and the output for correctness.
 
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