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A Leadership Guide to Quality Improvement

A Leadership Guide to Quality Improvement

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Published by: Dj4u_luv on Oct 29, 2009
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A Leadership Guide to Quality Improvementfor Emergency Medical Services(EMS)Systems
This publication is distributed by the U.S. Department of Transportation, National HighwayTraffic Safety Administration, in the interest of information exchange. The opinions,findings, and conclusions expressed in this publication are those of the author(s) and notnecessarily those of the Department of Transportation or the National Highway Traffic SafetyAdministration. The United States Government assumes no liability for its contents or usethereof. If trade or manufacturer's names or products are mentioned, it is only because theyare considered essential to the objective of the publication and should not be considered anendorsement. The United States Government does not endorse products or manufacturers.
Message from the National Highway Traffic SafetyAdministrator -
 Ricardo Martinez, M.D.
As NHTSA and the nation's Emergency Medical Services (EMS)family celebrate the first thirty years of organized EMS and preparefor the many challenges of appropriately serving our communitiesinto the Twenty First Century, our continuing goal is to reduceunnecessary death and disability. The recently released
 EMS Agenda for the Future ( 
 NHTSA, Fall, 1996
 broadens that goal to protectingthe communities' health.Our continuing partnership with the Health Resources and ServicesAdministration, Maternal and Child Health Bureau, provided us withthe opportunity to take an important step in pursuit of this expandedgoal, through the development of the "Leadership Guide to QualityImprovement for Emergency Medical Services Systems".
Quality is anything that enhances the product or services from the viewpoint of the customer (patient). In EMS, our customer is not only the individual patient we serve , but the entirecommunity. We need to align our values with community needs.With the rapidly changing health care environment, EMS must determine how it can bestserve community health, while remaining the public's emergency medical safety net. Weneed to provide for improved health, with improved quality and improved efficiency, whilecontinuously monitoring our progress.This "Leadership Guide to Quality Improvement for Emergency Medical Services (EMS)Systems" was developed to serve as a template for EMS managers who want to establish andmaintain a program for continuously monitoring and improving the quality of patient careand support services in all parts of the EMS system. It encourages EMS leaders to integratecontinuous quality improvement practices as essential parts of normal EMS routines.The Leadership Guide is presented in a loose-leaf format to allow for addition of newmaterials and notes resulting from continued study and growth in the area of qualityimprovement. NHTSA plans to develop additional materials and programs to contribute to continuedgrowth in this important area and we would strongly encourage EMS leaders at all levels toembark on this journey with us. We hope this Leadership Guide will be a useful tool as youand your respective systems shape the future of EMS.
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