Daftar Isi
DAFTAR ISI ...................................................................................................................................IIBAB IPENDAHULUAN .............................................................................................................................1
........................................................................................................................1B. R
.....................................................................................................................2C. T
.......................................................................................................................2D. S
...............................................................................................................2A. P
...................................................................................................................4B. P
1.Umum ............................................................................................................................................52.Pedoman Mutu...............................................................................................................................53.Pengendalian Dokumen-Dokumen.................................................................................................64.Pengendalian dari Rekaman-Rekaman............................................................................................6
......................................................................................................7
1.Komitmen Manajemen...................................................................................................................72.Fokus Pelanggan ............................................................................................................................73.Kebijakan Mutu..............................................................................................................................74.Perencanaan....................................................................................................................................75.Tanggung Jawab, Wewenang, dan Komunikasi..............................................................................86.Tinjauan Manajemen......................................................................................................................8
...........................................................................................................9
1.Penyediaan Sumber Daya...............................................................................................................92.Sumber Daya Manusia (SDM)......................................................................................................103.Infrastruktur..................................................................................................................................104.Lingkungan Kerja.........................................................................................................................10
......................................................................................................................11
1.Perencanaan Atas Realisasi Produk..............................................................................................112.Proses-proses yang Berhubungan dengan Pelanggan ...................................................................113.Desain dan Pengembangan...........................................................................................................134.Pembelian ....................................................................................................................................155.Produksi dan Penyediaan Jasa......................................................................................................16
1.Umum...........................................................................................................................................192.Pemantauan dan Pengukuran .......................................................................................................193.Pengendalian Produk yang Tidak Sesuai......................................................................................214.Analisis Data................................................................................................................................225.Peningkatan .................................................................................................................................22
BAB IIIANALISIS DAN PEMBAHASAN ................................................................................................24
........................................................................................................24B. P
...................................................................................................................26D. P
1.Pengendali (Driver)......................................................................................................................292.Proses (Enabler)............................................................................................................................293.Fokus (Focus)...............................................................................................................................294.Hasil (Result)................................................................................................................................29
..........................................................................................................30
1.Sistem Mutu Dasar (Basic Quality System)..................................................................................302.Sistem Perbaikan Mutu (Quality Improvement System)...............................................................31
...................................................................................................31
1.Struktural......................................................................................................................................31
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2.Fungsional....................................................................................................................................32
.......................................................................................................32I. P
.............................................................................................................35J. S
1.Quality Assurance (QA) – Aerostructure IAe...............................................................................362.Sasaran Mutu Per Unit..................................................................................................................36
BAB IVSIMPULAN .....................................................................................................................................40DAFTAR PUSTAKA ....................................................................................................................41LAMPIRAN ...................................................................................................................................42
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BAB IPENDAHULUANA.Latar Belakang
Mutu merupakan suatu faktor yang sangat menentukan keberhasilan suatu produk untuk menembus pasarnya, disamping faktor utama yang lain seperti:harga dan pelayanan. Dalam situasi perdagangan terbuka, setiap perusahaan harusmampu menghasilkan produk yang dapat memenuhi persyaratan mutu minimalyang ditetapkan, yang bisanya menggunakan standar nasional sebagai acuannya.Berdirinya perusahaan-perusahaan yang berkembang dan pendidikan- pendidikan yang semakin maju merupakan suatu hasil dari beberapa faktor. Salahsatu dari faktor yang membuat perkembangan kemajuan perusahaan atau pendidikan adalah sistem manajemen yang baik. Kualitas atau mutu dari suatu perusahaan, selalu yang paling utama untuk dilihat oleh pelanggan (konsumen).Oleh karena itu, perusahaan maupun lembaga pendidikan harus memahami apayang dimaksud dengan sistem manajemen mutu yang baik.PT. Dirgantara Indonesia merupakan perusahaan industri penerbangannasional telah berkembang pesat ditingkat nasional maupun internasional. Dalam perkembangannya, perusahaan ini telah menghasilkan dan berusaha meningkatkan produk yang dapat dipercaya dan aman yang sesuai dengan persyaratan pelanggan. Oleh karena itu, PT. Dirgantara Indonesia menggunakan standarisasiyang disebut AS 9100, dimana didalamnya mengatur mengenai mutu produk, bisnis, dan lingkungan. Adapun isi dari AS 9100 merupakan adopsi dari ISO9001:1994, ISO 9002:1994, dan persyaratan sektor industri yang lebih spesifik.Berdasarkan uraian di atas, maka penyusun bermaksud meneliti bagaimanasistem manajemen mutu pada Satuan Usaha Bisnis Unit (SBU) DirektoratAerospace PT. Dirgantara Indonesia.11
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