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 Trust In Leader And Self-Efficacy:The Impact on Organizational CommitmentThe Authors
Aslinda Mohd Shahril, Suria Sulaiman and Zurinawati Mohi@MohyiFaculty of Hotel and Tourism Management, UniversitiTeknologi Mara, Shah Alam,Selangor, Malaysia
This study explores the relationship of trust and self-efficacy towards organizational commitment and the respondents are employees in various hotels in Klang Valley. The findings showed that employees trust and organizational commitment is influenced byvarious factors that being discussed in the study. When the organization earned trust fromemployees, they can expect them to deliver their expected performance.While the findings show that the relation between self-efficacy and organizational commitment is quite weak. Organization need to provide the employees more benefits and other advantages in order to gain commitment from employees. In order to enhance theemployees knowledge and commitment, the organization can take proactive measure such as provide effective training, counseling, effective communication and show leadership skill.
Keyword(s)
: Trust, Self Efficacy, Organizational Commitment
 
Introduction
Employees commitment will create a positive and negative scenario for theorganization and itself. If the employees have trust towards the organization and self-efficacy, it will give a good sign where the productivity of the work is high and lowturnover. If it is negative, it can cause job dissatisfaction and may cause turnover to occur and productivity is low.This paper explores the relationship between trust and self efficacy and the impacttowards organizational commitment. The researchers want to investigate how the level of trust and self-efficacy of employees in the 3-5 stars hotel in Klang Valley contributes toorganization commitment. The respondents for the study are the employees in three major departments which consist of front office, food and beverage and housekeeping.For this study, the researchers want to find on the followings:i.
 
Is there any significant relationship between trust and organizational commitment inthe hotel industry?ii.
 
Is there any significant relationship between self-efficacy and organizationalcommitment in the hotel industry?iii.
 
Is there any relationship between trust and self-efficacy in the hotel industry?
Brief synopsis of the literature
Trust means confidence – confidence that others’ actions are consistent with their words,that those people with whom you work are concerned about your welfare and interests apartform what you can do for them, that the skills you have developed are respected and valued by your co-workers and the larger organization, and that who you are and what you believetruly matter in the workplace (Rogers, 1995).
Hypothesis 1
: There is a significant relationship between trust and organizationalcommitment.Self-efficacy is people’s level of motivation; affective states and actions are based on whatthey believe more on what is objectively the case (Bandura, 2006). It is also defined as people’s belief about their capabilities to produce designated levels of performance thatexercise influence over events that affect their lives. Self-efficacy belief determined how people feel, think, motivate themselves and behave.
Hypothesis 2
: There is a significant relationship between self-efficacy and organizationalcommitment
.
Organizational commitment refers to the attachment, emotionally and functionally, to one’s place of work and can be examined in several ways (Elizur, 2001). Organizational
 
commitment focuses on a bond linking individuals to the organization (Mathieu & Zajac,1990).
Hyphothesis 3 :
There is a significant relationship between trust and self efficacy.
THEORETICAL FRAMEWORK 
Relationship between trust, self-efficacy and organization commitmentResearch Design
The method of measurement that are used to collect data about trust, self-efficacy andorganizational commitment are through survey. The instrument used is throughquestionnaires. The questionnaires were distributed to 3 – 5 stars hotels at the Klang Valleywhich are Hotel UiTM, Intekma Resort and Convention Centre, Concorde Hotel Shah Alam,The Regent Kuala Lumpur, Quality Hotel and Pan Pacific Kuala Lumpur.The measurements should be conducted at all level of the organization focusing on food and beverage department, housekeeping department, front office department and kitchendepartment. The other methods are by using journals and books as a secondary data.
Independent Dependent VariablesVariables
TrustSelf EfficacyOrganizationalCommitment
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