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Six Sigma Project

Six Sigma Project

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Published by Modak Priy Singh
APPLICATION OF 6-SIGMA FOR SERVICE IMPROVEMENT-
AT
INTERNATIONAL MANAGEMENT INSTITUTE CANTEEN
APPLICATION OF 6-SIGMA FOR SERVICE IMPROVEMENT-
AT
INTERNATIONAL MANAGEMENT INSTITUTE CANTEEN

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Published by: Modak Priy Singh on Oct 31, 2009
Copyright:Attribution Non-commercial

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08/16/2013

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INTERNATIONAL MANAGEMENT INSTITUTE, NEW DELHI
EXECUTIVE POST GRADUATE DIPLOMA INMANAGEMENT
APPLICATION OF 6-SIGMA FORSERVICE IMPROVEMENT
-
ATINTERNATIONAL MANAGEMENTINSTITUTE CANTEEN
SUBMITTED TO: Prof. RAJEEV BHATIA
 
SUBMITTED BY : GROUP-2BHARAT SINGH CHAUHAN (08XPGDM-59)MODAK PRIY (08XPGDM-31)VINEET DIXIT (08XPGDM-59)
 ACKNOWLEDGEMENT 
We hereby regard our sincere thanks to Prof. Rajeev Bhatia , IMI New Delhi under whose guidance this project was undertaken.We sincerely acknowledge the canteen staff, International Management Institute for their valuable assistance throughout the production of this project.We would like to thank our friends for their generous support and the respondents whogave their valuable piece of time for participating in the survey to complete the study.
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Table of Content
Table of Content ......................................................................................................................3Executive Summary ............................................................................................................................41 Overview: Project Selection .............................................................................................................51.1 Background Information .......................................................................................................51.2 Problems and its Symptoms ..................................................................................................5Define ..................................................................................................................................................71.3 Goals and Expected Results ..................................................................................................71.4 Framework .............................................................................................................................7............................................................................................................................................................81.5 Assumptions ........................................................................................................................101.6 Constraints ...........................................................................................................................101.7 Variables ..............................................................................................................................102 Measurement ...................................................................................................................................112.1 Time-Motion Study ..............................................................................................................112.2 Revised Process Diagram ....................................................................................................112.3 Questionnaire .......................................................................................................................133 Analyze ...........................................................................................................................................163.1 Cause and Effect ..................................................................................................................163.2 Correlation & Pareto ...........................................................................................................174 Improvement ...................................................................................................................................194.1 Design of Experiment ..........................................................................................................194.2 Simulation ............................................................................................................................235 Conclusion & Outlook ....................................................................................................................27Appendix A: Questionnaire ..............................................................................................................29Appendix B: DOE results .................................................................................................................30
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