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Productivity in Service Sector

Productivity in Service Sector

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Published by Tapesh

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Published by: Tapesh on Mar 01, 2008
Copyright:Attribution Non-commercial

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11/18/2012

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Productivity inService Sector 
 
 
Areas of ProductivityMeasurement
Banking & Financial Services
:
Check Processing, Loan Processing, Bill Discounting, NewApplications, Customer Query Management etc.
Insurance:
 Claims Processing, Policy Issuance, Customer Acquisition, PolicyServicing & Query Resolution etc.
Telecom:
Account Processing and Activation, Query Resolution, Audit & ServiceQuality Management etc.
 
 
Productivity measurement(Example)
Efficiency ratios
Interest income per employee
Profits per employee
Business per employee
These ratios indicate the productivity level of the bank’s employees

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