Professional Documents
Culture Documents
2. EL BANCO BANK
Service Delivery System Spanish atmosphere from Branches (storefronts) Spanish language newspapers. Operating Strategy No drive-thru facilities Focusing on feebased services => earning from check cashing Giving higher rate for ITIN mortgage Mimic Western Union Service Concept Retail financial services: bank account, check cashing, mortgage lending Fee - based services Home mortgage financing to undocumented individuals Target market Area Hispanic Customers Latino people Undocumented individuals
Service Qualifier
Service Winner
Service Loser
United Commercial Bank Overall bank soundness and safety Lower account fees than other banks A well- articulated cultural focus on South Asia Numerous Chinese speaking representatives Lacking insurance service and investment service
EL Banco Safety Informal atmosphere Financing homes for illegal aliens Acquiring customer earlier than traditional banks