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CONSTANCE ARD
Next-Generation CorporateLibraries and Information Services
IN ASSOCIATION WITHPUBLISHED BY
Next-Generation Corporate Libraries and Information Services
is published by Ark Group
UK/EUROPE OFFICE
Ark Group LtdPaulton House8 Shepherdess WalkLondon N1 7LBUnited KingdomTel +44 (0)20 7490 0049Fax +44 (0)20 7324 2373info@ark-group.com
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ASIA/PACIFIC OFFICE
Ark Group Australia Pty LtdMain Level83 Walker StreetNorth Sydney NSW Australia 2060Tel +61 1300 550 662Fax +61 1300 550 663aga@arkgroupasia.comCommissioning editor Anna Shawashaw@ark-group.comHead of productionDanielle Filardidfilardi@ark-group.comManaging directorJennifer Guyjguy@ark-group.comUK/Europe marketing enquiriesRobyn Macérmace@ark-group.comUS marketing enquiriesDaniel Smallwooddsmallwood@ark-group.com Asia/Pacific marketing enquiriesSteve Oesterreichaga@arkgroupasia.comISBN:978-1-906355-60-9Copyright
The copyright of all material appearing withinthis publication is reserved by the author and Ark Conferences 2009. It may not be reproduced,duplicated or copied by any means without theprior written consent of the publisher.
III
Contents
Executive summary ............................................................................................................VII About the author................................................................................................................IX Acknowledgements ............................................................................................................XIChapter 1: The role of librarians and information professionals ..........................................1
Marketing.............................................................................................................................1Public relations .....................................................................................................................2Training ................................................................................................................................3Knowledge/content management ...........................................................................................4Business analysis ...................................................................................................................5Professional services team members .......................................................................................6New and additional areas of responsibility ..............................................................................6 An old role with a new twist ...................................................................................................7Library services into the future ................................................................................................8Summary ..............................................................................................................................9
Chapter 2: Administrative and managerial skills ...............................................................11
People ...............................................................................................................................11Politics ...............................................................................................................................13Resource management ........................................................................................................15Negotiating effectively with the suppliers of commercial legal information ...............................17Distributive versus integrative negotiation ..............................................................................18Prepare in advance .............................................................................................................18Be confident .......................................................................................................................19Identify a good BATNA ........................................................................................................19Close properly ....................................................................................................................19Read the small print ............................................................................................................19 Additional management activities .........................................................................................21Other administrative duties ..................................................................................................22Summary ............................................................................................................................23
Chapter 3: Embedded services – Co-location with internal clients .....................................25
Case study: Living with clients and the effect on information services ......................................27Co-location ........................................................................................................................29
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