Cisco Business Edition Solutions for SMB Deployment, Configuration, Updates

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Agenda
Cisco Business Edition Portfolio Cisco BE 6000 Cisco BE 3000

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Cisco Business Edition Portfolio

Collaboration Capabilities Business Edition 6000
Professional Collaboration solution Supports Telepresence, CIUS, Virtual desk Optional redundancy & survivable branch

User Workspace Value bundles

Business Edition 3000

Value Priced UC Simple to Deploy Easy Administration

300
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1000

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Cisco BE 6000

Cisco BE 6000 Key Components

Improved Scalability, Redundancy and Application co-residency

Specific combination of core UC applications on UCS to support medium business requirements

Cisco UCM ,Cisco Unity Connection, Cisco Unified Provisioning Manager

Hardware platform - Cisco Unified Computing System C200 M2 1RU Rack Server Full featured WAN and LAN redundancy

Optionally add Cisco Unified Presence, Cisco Contact Center Express, Cisco Unified Attendant Consoles

Embedded VMware ESXi 4.0

Capacity - 1000 users, 100 Contact Center Agents

Cisco UCS x 2 or Cisco UCS + MCS 78xx (as back-up)
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Cisco Unified CM + Cisco Unity Connection + Cisco Unified Provisioning Manager + more co-res Apps (up to 4)

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Cisco BE 6000 Advanced Features

All UC Manager Telephony features Unified Mobility Unified Messaging single mailbox for email, VM and fax Premise-based rich media Presence using Cisco Unified Presence Cisco Jabber for Desktop and Mobile (BYOD) Web Conferencing using Cisco WebEx Meeting Center Telepresence and Advanced Endpoints CIUS, EX series, CTS series Advanced on-the-box Contact Center capabilities
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Cisco BE 6000 Deployment Models

Cisco BE 6000 Deployment Models

Single Site/Campus Deployment Model
Cisco BE 6000

2nd

UCS C200 server for redundancy

IP

Capacity:

Up to 1,000 users. Up to 1,200 endpoint devices

PSTN

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Cisco BE 6000 Deployment Models

Multi Site with Centralized Call Processing
Cisco BE 6000
Central Site Remote Site 1

2nd UCS C200 server for redundancy

IP WAN

. . .
Remote Site 49

Up to 1,000 users Up to 1,200 endpoint devices Full Redundancy Up to 49 remote sites

PSTN

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Cisco BE 6000 Deployment Models

Distributed Call Processing
Remote Sites can be a Cisco BE or Unified CM deployment
Cisco BE 6000
Regional Site A

IP WAN

Regional Site B

PSTN
Regional Site N

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Capacity Per Site: Same as Single Site/Campus Redundancy Per Site: Same as Single Site/Campus
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Cisco BE 6000 Deployment Models

Clustering over WAN (CoW)
80 ms RTT
Cisco BE 6000
WAN Redundancy for all Core Applications

Distance

Cisco BE 6000

Full Redundancy across the WAN

Site 1

IP WAN

Site 2

PSTN

Capacity: 1,000 users/1,200 endpoint devices Redundancy: Full redundancy for all 4 applications

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Cisco BE 6000 Deployment Models

Clustering over WAN (CoW)
80 ms RTT
Cisco BE 6000 Distance IP WAN Cisco BE 6000

Site 1

STRICT NETWORK REQUIREMENTS:

Maximum 80-ms round-trip delay between two geographically separated nodes. 1.5 Mbps bandwidth for each 10,000 BHCA between sites PSTN 1.5 Mbps bandwidth for database and other inter-server traffic between sites

Site 2

Capacity: 1,000 users/1,200 endpoint devices

** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **: Redundancy: Full redundancy for all 4 applications
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/models.html#wp1043996

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Cisco BE 6000 vs. UC on UCS

Cisco BE 6000
Packaged solution optimized for medium business requirements (1000 users) UCS C200 Hardware platform only Core applications: Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Contact Center Express, Cisco Unified Attendant Consoles, Cisco Unified Provisioning Manager Unified provisioning through embedded Cisco Unified Provisioning Manager Embedded Cisco Unified Virtualization Hypervisor Edition (VMware ESXi Hypervisor), optionally purchase upgrade to Foundation Edition

UC on UCS
Enterprise Deployments (Megacluster 80k users) UCS C200, C210, B200 Specs-based support Full suite of UC on UCS applications

Provisioning through separate native management interface or purchase Cisco Unified Provisioning Manager Buy Cisco Unified Virtualization Foundation Edition, VMware ESXi Advanced, Enterprise, Enterprise+

Discounted Starter Bundles (50 or 100 users) with options to add Buy software and hardware separately. WebEx Meeting center Extension Bundles Single top-level part number, Quoting through Quick Pricing Tool Separate SKUs for hardware and software licenses

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Cisco BE 6000 System Sizing

Supported System Capacities
Application
Unified Communications Manager

Performance Limits
1000 Users, 1200 endpoints. (1000 Primary, 200 Secondary endpoints), up to 50 gateways (Sites) 50 Extension Mobility login or logout every hour. 50 Music On Hold sessions/calls. 20 Software Conferences 250 CTI endpoints 1000 Presence enabled Users Overall BHCA 5000 1000 Users 1000 Voicemail boxes, 10 voicemails per mailbox 24 Voicemail ports with maximum 6 VUI ports, @ 1000 BHCA 500 IMAP sessions 150 CPCA sessions 1000 Users XMPP Load 20 IM per user per hour 2 State changes per user per hour 20 contacts per user 100 Agents @ 15 BHCA per Agent 10 Recording Sessions 100 IVR Sessions Periodic Historical reporting
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Cisco Unity Connection

Cisco Unified Presence

Unified Contact Center Express/IP IVR

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Whats new with Cisco BE 6000

Cisco BE 6000 updates

System Release 8.6.x

WAN redundancy supported for all core applications Embedded VMware software at no additional cost, optional Upgrade to Foundation Edition with vCenter compatibility New Contact Center Starter Bundles Embedded Cisco Prime Unified Provisioning Manager

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New Unified CCX Bundles

5 Seat Promo Bundle is extended Discounted 10 and 25 seats Enhanced and Premium Easy to order with all required SKUs with one click Integrated with BE6K and CUCM top level SKU for new systems

Coming in June 2012

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Cisco Prime Unified Provisioning Manager

Simplify Deployment and Ongoing Administration

Single Interface to provision users and their services Handle Day 1 (infrastructure) and Day 2 tasks (MACD) Policy based Permissions for access and delegation Auditing and tracking Northbound workflow API for workflow automation

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Cisco BE 6000 Configuration Simplified

Embedded Unified Provisioning Manager
Request for Service
Unified Provisioning Manager Unified : ONE interface Simplified: business-process & useroriented

Rapid: <1 minute for activation Service Active Audit Trail

Unified Provisioning Manager software and license included with BE6000 for no additional cost.

Accurate: Reduce manual & duplicate entry errors User-friendly: template-based interface & business abstraction Tracking: unified audit trail Localized: Available in German and French

Automated Activation

Cisco Unified Communications Manager Virtual Machine

Unity Connection Virtual Machine Unified Provisioning Manager Virtual Machine

Cisco Presence systems Virtual Machine

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Cisco Unified SRST,

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Cisco Prime Unified Provisioning Manager

Supported Applications and Services
Subscriber services

Supported Applications/Devices

Phones (IP, Analog, Wi-Fi and dual mode), Soft phone (CSF, CIPC) Lines (Shared lines), Extension Mobility, SNR Presence Unified Messaging (VM, IMAP, Single Mailbox Bulk provisioning of users & services

Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Presence Cisco Unified Mobility CUPC/CSF Cisco Unified IP Phones (69XX, 79XX, 89XX, 99XX, 3905, CIUS, Tandberg) Cisco Voice Gateways (VG224, 202, 204, ATA 187)

Infrastructure configuration services PSTN Gateway and Router provisioning Pre-built IOS templates (CLI file) with keyword substitution CUCM configuration Templates for Hunt groups, Call pickup groups, CSS MRG, Locations, SIP trunks and a lot more. Unity Connection configuration Voicemail distribution group setup, caller input Batch provisioning and UI for the above services

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Cisco Prime Unified Provisioning Manager

Quick System Setup

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Cisco Prime Unified Provisioning Manager

Site Configuration

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Cisco Prime Unified Provisioning Manager

Usage Profile Configuration

Usage Profile Takes Precedence over Site Settings

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Cisco Prime Unified Provisioning Manager

User Configuration

Cisco Prime UPM configures CUCM, CUC and Presen applications for the user in the background

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Unified Configuration Tracking with Cisco UPM

Know what is being done to your network

Single point for ordering allows single point audit trail for:
Change tracking Troubleshooting Security audits

Export audit trail report in spreadsheet format

Order Subscriber Order Date Admin Product

234

agerbic

2/2/2011:02:00

aadmin

phone

builtinbridge:Defaul

type:Cisco_7960

235

bsmith

2/2/2011:02:00

nyadmin

phone

uiltinbridge:Defaul

type:Cisco_7960

UPM

236

csharp

2/2/2011:02:00

sfadmin

phone

uiltinbridge:Defaul

type:Cisco_7960

237

dflat

2/2/2011:02:00

sfadmin

phone

uiltinbridge:Defaul

type:Cisco_7960

238

dflat

2/2/2011:02:00

sfadmin

phone

uiltinbridge:Defaul

type:Cisco_7960

UPM order tracking audit trail

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Fast Site Provisioning with Templates

Speed up and simplify CUCM and IOS repetitive provisioning

CM Infrastructure templates are good for rolling out new sites that require nearly the same settings for each site. Use keywords for any custom settings. IOS prebuilt templates are good for duplicating commonly used configurations or adding a new service to an installed base of voice gateways. Provides faster site rollouts with increased accuracy and repeatability
Prebuilt IOS Template File: hostname ${hostname} voice class codec 1 codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3}

Schedule

Keyword file for NY Gateway: hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8

Keyword file for LA Gateway: hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE

Audit Trail
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Hostname SIP_Trunk_GW-NY voice class codec 1 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8

hostname SIP_Trunk_GW-LA voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw

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Cisco BE 6000 updates

System Release 9.0

Releasing Q4 FY2012 tentatively

Preconfigured UCS and pre-installed software End User Self-Care with Cisco Prime UPM 9.0 Support for VMware 5.x , PUT tool updated to allow ordering ESXi 5.x upgrades Cisco Unified Presence 8.6.4 support Native call queuing Enterprise License Manager support for Cisco BE 6000 Jabber for Everyone

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Native Call Queuing

Releasing Q4 FY2012 tentatively

Ability to hold hunt pilot callers in queue while they wait for an agent to become available For each hunt pilot, callers can be routed to configurable secondary destinations Agents can be part of multiple hunt pilots where queuing is enabled 2 different options for announcements are available:
Periodic announcement Initial announcement

New serviceability counters in RTMT folder Cisco Hunt Pilots to monitor queue performance

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Enterprise License Manager for UC 9.0

Will Support Cisco BE 6000

Licenses will be managed by Enterprise License Managers No more DLUs with 9.0 Migration from pre-9.0 to 9.0
License Count Utility can calculate translation from DLU to UC/CUWL based on Phone type, Phone assigned to User, etc. ELM guides through the process to receive permanent licenses 60 Days grace period allowed to configure users without a license

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Jabber for Everyone

Presence & IM for All Users, All Devices What: Enterprise-wide IM included in Unified Communications Manager (CUCM) license Eligibility: CUCM customers Who: All employees
On-premises Presence & IM

Coming in June 2012

On: Any device Jabber IM client Win, Mac, iOS, Android, Blackberry, Web with Jabber SDK
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Even if not using voice/video

Jabber Presence and Instant Messaging IM-only Capabilities and Experience

XMPP-based Cisco & 3rd Party clients Network-based presence

Coming in June 2012

File Transfer Desktop and mobile access Federations Existing except AoL Experience Only see IM features Microsoft Office - Presence & Click to IM Initiate, Join WebEx meetings
Mac, Win (2H CY12)
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Cisco BE 3000

Cisco BE 3000 Solution Overview

IP Telephony
Call features

Mobility
SNR Extension Mobility

Unity Connection
Voice Mail & AA

Application
Attendant Console, Cisco Jabber

Video
As easy as audio call

Proven UC technology supporting 300 users, 400 devices, 10 sites

Appliance
Built-in Gateway

End Points
Video, Wi-Fi, low Cost

Management Interface
Simple & Intuitive

Trunking
SIP, PRI, Analog

Localization
User and admin interfaces

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Cisco BE 3000 - MCS 7890 Hardware

Status Lights OS = Red Hat v5.5 OS DSP = Texas Instruments Front SDRAM = 4 GB HDD = 160 GB Processor = Dual Core 1.66 GHz Rear

2 T1/E1 Ports MoH Audio Jack

Ethernet Port VGA Port

2 USB Ports

Serial Port
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Cisco BE 3000 Simplified UI

Drawer Menu Content

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Cisco BE 3000 Voice Messaging and Auto Attendant

Integrated voice messaging and Automated Attendant functions Voice mail powered by Cisco Unity Connection VM Integration with MS Outlook notification Configure IMAP Account in MS Outlook via email On-server message store Voice mail capacity: 51 minutes per user, auto purged after 15 days Maximum VM+AA ports: 12

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Cisco BE 3000 Voice Conferencing & Transcoding

Conferencing & transcoding included in base system. No conference bridge needed Ad hoc conferencing ( 4 participants per meeting) Meet-me conferencing ( 8 participants per meeting) Eliminates the need for customers to pay for dedicated monthly voice conferencing services Maximum participants per system: 24 channels Maximum transcoding resource: 10
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Cisco BE 3000 Integrated Mobility

Single business number reach, single voice mailbox
Intelligently manages, filters, routes, and connects calls between an employee's IP desk phone and mobile cellular or home phone Allows one SNR number per user

Desktop pickup and cell phone pickup Cisco Jabber on Mobile (iPhone and Android) Extension Mobility
Device mobility between desktop and mobile phone

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Cisco BE 3000 Supported UC Endpoints

8.6.x

6900 Series

9900 Series*

8.6.x

3905 SIP Phone 7900 Series

8.6.x

VG224 Analog Phone Gateway

8.6.x

8900 Series* 7925 Wireless Phone 7937 Conferencing Station

*Only certain phone models in series are supported. Refer to Cisco BE 3000 datasheet for details
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Cisco BE 3000 Supported Desktop Clients

Cisco IP Communicator CUCI-Connect Cisco Jabber
8.6.x

PC based client integrated with desk phone Click-to-call directly from desktop applications Single phone number, single voicemail box

Presence Instant Messaging Click-to-Call directly from desktop Integrated with Desk phone

Integrated Voice, Video*, Voicemail, Desktop Sharing and Conferencing Presence and IM Integrated Directories Media Escalation

Support for desktop clients for better collaboration

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Cisco BE 3000 Integration with Desktop Clients

Cisco Jabber Under File -> Options -> Advanced Cisco WebEx Connect Under File -> Preferences

BE 3000 Server IP

No additional config required on Cisco BE 3000 system

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Cisco BE 3000 Integration with WebEx Meeting Center

Accelerate decision-making and collaborate over the web in real time Share applications, presentations, documents, or a PC desktopjust as you would in person Bring people together without the time and expense of travel Work with teams around the worldall you need is Internet access Share streaming high-quality video and multiple webcams for more personal interactions
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Cisco BE 3000 Dial Plan considerations

Country Specific Dial Plan uploaded at First Time Setup, simplifies Dial Plan Design and Implementation Main DID

Off-net United States Canada India Russia China Australia

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UK France Spain Brazil Mexico Italy

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Cisco BE 3000 Integration with Cisco Unified Attendant Console - Compact Edition (CUAC-CE)
Intuitive client application that enable the user to: Answer telephone calls using Windows PC to control Cisco IP Phone Search a directory up to 300 contacts Transfer calls to a contact Monitor status of a contact Set DND and Call Forward 1:1 Paging using Cisco IP phone Technical Specifications No additional servers required Runs on Windows based PC (32 bit) Limited to BE3K and requires enhanced user license
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Cisco BE 3000 Trunk Support

Integrated Trunk Provisioning on Cisco BE 3000 UI

PSTN
2 Integrated T1/E1 links on MCS 7890 server ISR 2901 supported for local or remote sites E1/R2 Trunk Interface ( Brazil & Mexico ) On-premise Cisco CUBE Lite SIP Normalization enabled Emergency Calling, Backup line, Local PSTN Access SPA 8800 provides 4 FXO ports
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SIP

Analog

Cisco BE 3000 Deployment Model

Cisco BE 3000 w/ Integrated gateway Analog GW/VG224 Analog Phones PoE Switch CUBE Lite SPA8800 IP Phones 89xx FXS PC Attendant Client
871 VPN Router

FXO

SPA8800 FXS

PSTN SIP IP WAN

FXO

SIP

PoE Switch

CUBE Lite

Remote Site

Tele-worker
PSTN IP LAN IP WAN SIP

Central Site

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Cisco BE 3000 PSTN Breakout

Central Site
VG224 PoE switch Cisco BE 3000 ISR 2901

IP WAN

Remote Site

PSTN Long Distance

PSTN

Local PSTN Breakout at remote sites

Necessary requirement for country's providing emergency services using a PSAP collocated in trunk area for a Gateway. Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO)
2012 Cisco and/or its affiliates. All rights reserved. Cisco Public

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Cisco BE 3000 Solution

Network Infrastructure Considerations

Recommended Switches
Cisco 300 Series Cisco Catalyst 2960

VLAN Configuration
Single IP subnet per VLAN Configure at least 2 VLANS 1 native VLAN for Data, Voice VLAN for voice RFC 2131 compliant DHCP server Add DHCP voice scopes
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DHCP Server

DHCP Option 150 for TFTP server

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Cisco BE 3000
Release 8.6.4 Other Features
Multiple call pickup groups Direct Transfer to Voicemail Dial Plan Enhancements: 3 digit extn, short code for dial CDR Offloading of Call Records for Reporting tools Auto Attendant Enhancements: Dial by Name, Hunt Group Forwarding

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Cisco BE 3000
Release 8.6.5 highlights

Releasing Q4 FY2012 tentatively

Native Queuing Multi-level Auto Attendant Menu support FXS/FXO support on ISR 2901, Cisco 881 and Cisco 891 Open Dial Plan Improvements SRST* support on ISR 2901, Cisco 881 and Cisco 891

*No AAR or CFUR support

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Cisco Business Edition

Platform Comparison
Unified CMBE 3000 Users Supported Appliance Based Single Office Solution Distributed Deployment Centralized Deployment Total Sites Supported in a Centralized Deployment Appliance Based Call Control Optional Survivability Optional Clustering Integrated Voice Mail Integrated Voice Gateway Optional Integrated Messaging Tele-worker Support Required Partner Specialization X X X X Small Business, Advanced UC X X Advanced UC X 10 X 300 Yes (MCS 7890) X Unified CMBE 6000 1000 No X X X 50 X X X X

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Unified CM Business Edition

Feature Comparison
CMBE 3000
Basic Telephony Features

CMBE 6000

39XX, 69XX, 79XX, 89XX, 99XX, Soft clients, mobile clients

3905, 69XX, 79XX, 89XX, 99XX, 7925, 7937, CIPC, CUC-Connect, Cisco Jabber

Phone support

Basic Mobility (SNR) Basic Security Redundancy Advanced Telephony Features Advanced Voicemail Advanced Mobility Video Presence Contact Center
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Cold Standby

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Limited

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To Learn More Visit

www.cisco.com/go/cmbe3000 www.cisco.com/go/cmbe6000 www.cisco.com/go/srnd Cisco Business Edition Partner Resources

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Complete Your Online Session Evaluation

Give us your feedback and you could win fabulous prizes. Winners announced daily. Receive 20 Passport points for each session evaluation you complete. Complete your session evaluation online now (open a browser through our wireless network to access our portal) or visit one of the Internet stations throughout the Convention Center.

Dont forget to activate your Cisco Live Virtual account for access to all session material, communities, and on-demand and live activities throughout the year. Activate your account at the Cisco booth in the World of Solutions or visit www.ciscolive.com.
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Final Thoughts
Get hands-on experience with the Walk-in Labs located in World of Solutions, booth 1042 Come see demos of many key solutions and products in the main Cisco booth 2924 Visit www.ciscoLive365.com after the event for updated PDFs, ondemand session videos, networking, and more! Follow Cisco Live! using social media:
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BRKUCC-2542

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