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SLA –NY Chapter
March 11, 2008
PwC Research Workflow:
Processes and Management
Presented by Betty Croft, Sr Mgr Third Party ContentPrepared by Amy Rolland, Workflow Mgr Research & Analytics
PwC Research Workflow:Agenda
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Department Overview
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Historical Workflow
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Research Requests Submission
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Workflow Queues & Rules: Industry and Keywords
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Workflow Management
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Benefits of a Workflow Solution
From Library to KSO – Research & Analytics
Library InformationCenter InformationServices1-800-KnowHow
KnowledgeServicesOrganization -Research &Info ServicesKnowledgeManagementResearchServicesKnowledgeServicesOrganization -Research &Analytics
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