DAFTAR ISI

Halaman
KATA PENGANTAR ............................................................................... i
DAFTAR ISI .............................................................................................. ii
DAFTAR TABEL ...................................................................................... iii
DAFTAR LAMPIRAN .............................................................................. iv
BAB I PENDAHULUAN ..........................................................................
1.1. Latar Belakang ..............................................................................
1.2. Perumusan Masalah ......................................................................
1.3. Pembatasan Masalah .....................................................................
1.4. Tujuan ...........................................................................................
1.5. Manfaat .........................................................................................

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1
2
3
3
3

BAB II GAMBARAN UMUM PERUSAHAAN/INDUSTRI ..................

2.1. Sejarah Perusahaan/Instansi .........................................................
2.2. Visi dan Misi Perusahaan/Instansi ................................................
2.3. Profil Umum Perusahaan/Instansi .................................................
2.4. Struktur Organisasi Perusahaan/Instansi .......................................

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4
9
10
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BAB III TINJAUAN PUSTAKA ...............................................................

3.1. Statistik Nonparametris ..................................................................
3.2. Uji Kruskal-Wallis .........................................................................
3.3. Metode Uji H (Uji Kruskal-Wallis) ..............................................
3.4. Analisis Deskriptif ........................................................................

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17
17
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20

BAB IV METEDOLOGI PENELITIAN ................................................... 22

4.1. Waktu Pelaksanaan Kerja Praktek ................................................ 22
4.2. Metedologi Penelitian ................................................................... 22
BAB V HASIL DAN PEMBAHASAN ..................................................... 24
BAB VI KESIMPULAN ........................................................................... 27
6.1. Kesimpulan ................................................................................... 27
6.2. Saran .............................................................................................. 27
DAFTAR PUSTAKA ................................................................................ 28

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DAFTAR TABEL

Tabel

halaman

Tabel 3.1. Format Tabel Untuk Uji Kruskal-Wallis .................................. 19

Tabel 5.1. Daftar Rekapitulasi Pembayaran Klaim Menurut Sifat Cidera PT. Jasa
Raharja (Persero) Cabang Kalimantan Barat ............................. 23
Tabel 5.2. Daftar Rangking Rekapitulasi Pembayaran Klaim Menurut Sifat Cidera
PT. Jasa Raharja (Persero) Cabang Kalimantan Barat .............. 24

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DAFTAR LAMPIRAN
Lampiran 1. Struktur Organisasi PT. Jasa Raharja (Persero) Cabang Kalimantan
Barat
Lampiran 2. Tabel Nilai-nilai Chi-Kuadrat

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