Executive Summary CRT Report on BWL Performance May 5, 2014
The Community Review Team consisted of volunteers, selected by its Chair. All are longstanding community leaders and Board of Water and Light (BWL) customers. The mission of the Community Review Team (CRT) was to conduct an independent, objective and transparent review of the BWL's planning, preparation, response and recovery prior to, during and after this devastating storm event. Our goal was to evaluate the strengths and weaknesses of BWL's performance in order to enhance the BWL's capacity to respond more effectively to their customer's needs and to recover more quickly during future storm events. The CRT goal was to determine if the BWL met industry best practices and, if not, to make recommendations to do so.
The BWL is a municipal utility, owned by the people of the City of Lansing, that provides electric utility services to residential, commercial and industrial customers in Lansing, East Lansing, and the Townships of Delta and Windsor in Eaton County and of Dewitt and Watertown, in Clinton County, and Delhi, Meridian, Lansing, and Alaiedon
in Ingham County. Given adequate fuel sources, the BWL can provide sufficient electric power for its customer base, without the need to purchase power. In the Lansing area, BWL is responsible for the provision, and for the protection, of water and energy, two of the three most important sectors of critical infrastructure.
Planning and Preparation
BWL has not embraced the strategic contingency-planning mindset necessary to assure the uninterrupted provision of these essential services. b)
The National Incident Management System is a recognized best practice for all critical infrastructure owners, including publicly-owned electrical utilities, but the BWL has not adopted the NIMS system. c)
BWL does not have a comprehensive Emergency Operations Plan, just an Emergency Action Plan detailed for certain events. The BWL planning
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